12demerits
HYATT HOUSE CHARLOTTE REA FARMS
9930 SANDY ROCK PL, Charlotte, NC 28277
Year-Round Swimming Pool · NC permit/State ID 2060530648
Latest result12 demerits
Last inspectedJul 29, 2026
Inspections on record9
On record sinceMay 2, 2022
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
May 2, 2022Lower is betterJul 29, 2026
Inspections & violations
Jul 29, 2026 12 demerits · 3 violations
Inspector comments: Conducted inspection with CPO. Pool remains in good standing and on A status.
Pool equipped with heater but heater not operational.
Construction date: 06/10/2021
Rope Length: 25’6”
Night swimming verified by Marie D 8/27/2025 - next re verification required in 2028.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Records missing weekly some weekends and weekly cyanuric acid checks. Ensure consistent record keeping. Operator checked and corrected CA record. No permit action.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
.2521 Install ladders per manufacturer instructions.
End caps missing from ladder. Replace.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less.
Ring buoy rope too long. Operator corrected to approved 25’6”
No permit action
May 13, 2026 6 demerits · 1 violation
Inspector comments: Conducted inspection with CPO. Pool placed on A status and is in good standing.
Pool equipped with heater but heater not operational.
Permit restrictions:
1. Backwash goes to storm. Requires dechlorination solution to dechlorinate. Located on backwash line.
2. Salt is not approved as primary chlorination.
Construction date: 06/10/2021
Rope Length: 25’6”
Night swimming verified by Marie D 8/27/2025 - next re verification required in 2028.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less.
Ring buoy rope too long. Operator corrected to approved 25’6”
No permit action
Aug 26, 2025 10 demerits · 3 violations
Inspector comments: Night swimming lighting not verified. Send verification of lighting at night to Marie Daley at 704-507-6806.
Pool heater off at time of inspection.
Permit restrictions:
1. Backwash goes to storm. Requires dechlorination solution to dechlorinate. Located on backwash line.
2. Salt is not approved as primary chlorination.
Inspection with Mario Edgeworth
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing weekly cyanuric acid checks.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Operator checked and corrected.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Tables and chairs within 6’ of pool. .2522(a) Provide 6 ft of clear walking space around the pool at all times.
Operator moved and corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Dry chemicals on floor in chemical storage.
.2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor. Operator moved and corrected.
May 28, 2025 30 demerits · 7 violations
Inspector comments: Permit suspended for water quality, emergency phone dialing instructions on signage, buoy needs replacement and attached with correct rope length 25’6”.
Other permit items to verify on return visit for permit: records (include main drain checks) and CPO certification, 6’ clearance around pool
Correct items and contact Marie Daley at 704-507-6806 when items are in compliance to lift suspension. Pool must remain closed with signage posted at every bather entrancde until suspension is lifted by health department.
No night swimming until lighting is verified. Pool not heated/heater turned off. Salt not approved as primary chlorination. Backwash goes to storm, must use dechlorinator.
Main drain covers expire in June 2026. Replace an update PDSC form prior to expiration to prevent permit action.
“E” Immediate Suspension status
#3 · Water quality: pool water pH −6
pH 8.0 at time of inspection. .2535(1) Maintain pH at 7.2 to 7.8. Permit suspended.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing main drain checks. No valid CPO for property and CPO on file is leaving property Friday 5/30. CPO card not visible.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
.2537(c) Pool owner shall provide for the operation and maintenance of the pool by a trained pool operator.
*Permit item
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Buoy in disrepair, beckets detached, voids the US Coast Guard approval. Rope knotted and measured at 23 ft. Required 25.6 ft rope required.
.2530(a) Lifesaving equipment includes body hook and pole and USCG approved ring buoy with required rope length.
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less.
*Permit suspended.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Tables and chairs within 6’ of pool. .2522(a) Provide 6 ft of clear walking space around the pool at all times.
*permit item
#22 · Premises: emergency telephone provided −6
Phone signage states to push button for 911, phone required dialing 911. Correct dialing instructions.
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone.
*Permit suspened
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Bucket of chlorine tablets in equipment room.
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
Shower off at time of inspection. .2526(h) Shower(s) shall be provided.
May 1, 2024 10 demerits · 2 violations
Inspector comments: Pool is closed by order of the Health Department. Contact C. Elmore at 704-507-6814 when correction is made.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Observed skimmer baskets to be soiled. No permit action taken.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Observed call box speaker to not be working. Microphone works, but speaker does not function so that incoming voice can be heard. This must be corrected. Immediate Suspension issued.
Aug 29, 2023 14 demerits · 4 violations
Inspector comments: 30 day Intent to Suspend (ITS) issued for pool signage, 6 foot clearance around pool and cyanuric acid lower than 100 ppm.
Contact Marie Daley at 704-507-6806 when in compliance to lift ITS.
“W” ITS status.
Unable to verify lights at time of visit. Take pictures of lighting at night for verification at return visit for Night swimming
Backwash goes to storm. Ensure water is dechlorinated before backwashing. Salt not approved as primary chlorination.
Willie Miller present for inspection
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records with cyanuric acid at 100 and not lowered. .2535 (4) Lower and maintain cyanuric acid at or below 100 ppm.
*Will check at return visit
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Potted plants within 6’ of pool. .2522(a) Provide 6 ft of clear walking space around the pool at all times.
*permit item
#18 · Premises: lifeguards present or warning signs posted −4
Missing signage within pool enclosure. .2530(c) Provide "Children should not use the swimming pool without adult supervision." in 1" lettering.
.2530(c) Provide "Adults should not swim alone." in 1" lettering.
.2530(c) All pool signage shall be visible upon entrance to the pool and permanently affixed.
*Permit item
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Liquid chemical jug in equipment room.
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
Feb 14, 2023 12 demerits · 3 violations
Inspector comments: Intent to Suspend (ITS) for records. Night swimming unable to be verified at time of visit. Take verification photos of all lighting, working and send to Marie Daley at 704-507-6806. Will also check out return visit.
Backwash goes to storm. Requires dechlorinator and solution. Salt not approved as primary.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records being kept at time of inspection. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
*Permit item
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Debris on pool floor and drains. .2537(14) Keep pool surface and pool floor free of debris. Operator cleaned pool floor and corrected.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Debris in skimmers at time of inspection. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Operator cleaned and corrected.
Sep 8, 2022 14 demerits · 3 violations
Inspector comments: Inspection completed with Rashita McGill present.
Immediate suspension issued for pool pH at 6.8. Correct and contact Eli Freese at 704.621.2298 to verify and reopen pool.
Ensure a sign that says WARNING NO LIFEGUARD ON DUTY gets posted in minimum 4 inch lettering and records are being maintained weekly for total alkalinity and cyanuric acid.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 6.8. Permit suspended.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed no record keeping of total alkalinity or cyanuric acid being kept weekly.
#18 · Premises: lifeguards present or warning signs posted −4
.2530(c) Provide "Warning - No Lifeguard on Duty" in 4" lettering. Observed no sign posted. Correct or an intent to suspend the permit may be issued.
May 2, 2022 8 demerits · 2 violations
Inspector comments: Inspection completed with Tyler Bailey present.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed no area in record keeping to record main drain safety checks. CDI- Log was corrected.
#18 · Premises: lifeguards present or warning signs posted −4
.2530(c) Provide "Warning - No Lifeguard on Duty" in 4" lettering.
.2530(c) Provide "Children should not use the swimming pool without adult supervision." in 1" lettering.
.2530(c) Provide "Adults should not swim alone." in 1" lettering.
Observed warning signs not posted. CDI- signage was posted.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “HYATT HOUSE CHARLOTTE REA FARMS” or State ID 2060530648). Inspection type (routine vs. follow-up) is not published in the county's data.