16demerits
COURTYARD BY MARRIOTT-CITY CENTER
237 S TRYON ST, Charlotte, NC 28202
Year-Round Swimming Pool · NC permit/State ID 2060530693
Latest result16 demerits
Last inspectedJul 10, 2026
Inspections on record8
On record sinceMay 8, 2023
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
May 8, 2023Lower is betterJul 10, 2026
Inspections & violations
Jul 10, 2026 16 demerits · 6 violations
Inspector comments: OSV to pool with manager, Tanique Odom, for operating permit inspection. New pump and drain covers installed. Verified the following for IFPR during the site visit.
1) Blue white flow meter reading 55 gpm. Required at 32 gpm to 63 gpm.
2) Jandy VS FloPro VSFHP130DV, 1.3 THP pump.
3) All piping - 2" through slab.
4) New Aquastar R9FMxxx drain covers - ok with screw installation, per Aquastar. Text with Steve Barnes to confirm. Screw pattern approved by Aquastar for installation.
5) Pentair TR100C filter.
6) (4) wall returns
7) (2) Hayward skimmers
Permit issued for no night swimming. State permit will be posted online by end of business on 7/10. Sticker issued while onsite.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Overlay depth markers on deck not slip-resistant. Removed during the inspection. All deck depth markers shall be slip-resistant.
Wall depth marker at 2 ft. 6 in. with some lettering worn off. Corrected during the inspection. Filled in with permanent marker.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Double doors into pool deck not latching. Magnet latch. Doors leading into the hall before the restrooms are self-closing, self-latching. Door on right side must remain locked. Given one week to repair the doors directly on to the pool deck. Doors shall self-close, self-latch.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Storage in chemical storage room so chemicals not easily accessible. Maintain chemical storage so that the chemicals can be easily attainable.
Fan in pump room does not appear to be operable. Ventilation shall be provided in pump room and chemical storage room.
Pipe from pump to filter runs across floor. Provide 3 ft. clearance around all equipment so that valves/equipment is accessible without trip hazard.
#27 · Equipment room: filter backwash discharged through an air gap −2
Backwash plumbed directly into pipe. Provide air gap at backwash line to pit.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in restrooms >114 F. Maintain at 110 F or below.
#30 · Dressing and sanitary facilities: approved water source, no cross connections −2
Hose bib in pump room without backflow prevention. Provide backflow prevention device on hose bib.
Oct 2, 2025 48 demerits · 12 violations
Inspector comments: Note: Pool rules signage beginning to fade. Continue to monitor. If becomes illegible, will require replacement for no pets/no glass signage.
Immediate Suspension issued for:
.2535 - maintain pool pH at 7.2 to 7.8
.2530 - emergency phone - phone number with 911 not matching with assigned phone number for pool - trunk line. Provide designated line.
.2518 - pump inoperable.
Note: Hayward main drains expire in April 2026. Drains will be required to be replaced with a new PDSC form submitted prior to permit. If not replaced prior to expiration and paperwork approved, the permit will be suspended. Please note that federal regulations have changed the flow ratings and installation instructions for all drain covers. A like for like replacement may not work with your drains.
Chris Drew present during the inspection. Pool Closed signs posted while onsite.
#3 · Water quality: pool water pH −6
Pool pH at 7.0. Maintain pool pH at 7.2 to 7.8. Immediate Suspension issued.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing from some days in August/September. No records for end of September. Ensure daily record keeping for chlorine, pH and main drain checks.
DPD-2 and phenol red reagents expired. Replace expired reagents.
Some days in September/August with pool pH listed at 6.8. No notes saying pool closed. Pool pH range shall be between 7.2 to 7.8. If below or higher, the pool shall be closed to the public.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Both skimmers missing weirs. Replace weirs.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Depth markers on wall near steps faded and not legible. Replace/repair depth marker on pool wall so visible.
Paint on top of FT (left side of pool - deep end side). Remove paint so FT is fully visible and 4" in height.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Ring buoy rope stuck behind trash and body hook, poles. Removed during the inspection and made accessible.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Back door could not be verified. Door blocked by painters paper on floor. Door shall self-close, self-latch. Remove paper so door is accessible.
Note: Ensure all windows on to pool deck are limited at 4" or less. Could not access rooms.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Pool hours listed until 10:00 pm. Pool is not approved for night swimming. Adjust signage to indicate no night swimming. Ie. To dusk.
#22 · Premises: emergency telephone provided −6
Phone on trunk line. 911 has different number than what is posted. 911 shall have the assigned pool phone number. Number posted, when dialed, audibly rings at the emergency phone. Ensure number going out reflects what is displayed with 911 dispatch. Immediate Suspension issued.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Pump inoperable. Motor blew. Could not verify flow meter, pressure gauge, operations of system. Pump shall be operable if pool is open to the public. Immediate Suspension issued. All gauges/flow meters shall be operable upon return visit.
If motor replaced, ensure electrical permit is pulled and finaled prior to contacting the Health Department to reopen the pool. If the pump is replaced with a new pump, an infield plan review application and approval by the Health Department is required prior to installation. An electrical permit will also be required.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Storage in chemical storage room so chemicals not easily accessible. Maintain chemical storage so that the chemicals can be easily attainable.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in restrooms >113F. Maintain at 110 F or below.
#30 · Dressing and sanitary facilities: approved water source, no cross connections −2
No air gap at backwash line to pit. Provide air gap. Original construction.
May 30, 2025 36 demerits · 10 violations
Inspector comments: OSV to pool with Chris Drew for inspection.SCOPE - Gas fire pit added to the pool patio; re-surfacing deck like for like; converting guest laundry into a small bar for pool patio --disposables only. Pool deck renovated to include addition of fire pit and deck being resurfaces with slip resistant coating. Guest laundry room converted to "bar" with window that opens on to pool deck. Height of wall not at 48". Kitchen area part of pool deck.
Restrooms renovated. Provide flooring specs for slip resistant flooring for hold release and final approval.
Permit Restriction: Door to kitchen shall remain self-closing, self-latching. No glass in kitchen.
911 had different phone number listed when called. Phone number posted dials back to emergency phone as does the number listed with 911. Appears phone is set up on a "trunk" line. A designated line must be provided. Given 30 days to correct.
Intent to Suspend issued for the following:
.2523/.2537 - repair/replace No Diving markers where damaged with international no diving or no diving in 4" lettering
.2537 - replace missing return fitting
.2523/.2537 - provide depth marker at shallow end near steps where missing.
.2528 - repair both sets of doors to self-close, self-latch
.2535 - provide new test kit; record cyanuric acid and total alkalinity
A permit application and fee have not been received. Once payment has been made, the year permit expires on June 1. ITS items must be corrected and a return visit made or permit will not be renewed. The pool shall close on June 1 until items are corrected and verified by this department.
Pool heater off at time of inspection.
#3 · Water quality: pool water pH −6
Pool pH at 8.4. Corrected to 7.4 during the inspection.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
CYA and Total alkalinity not recorded weekly. Record weekly. Intent to Suspend issued.
Chemical reagents all expired. Replace reagents. Intent to Suspend issued.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Two damaged no diving markers on deck. Replace with slip resistant international no diving markers or No Diving in 4" lettering. Intent to Suspend issued.
>25 ft. between depth markers on the deck at handicap side of pool. Depth marker on pool wall and not on deck. Provide depth markers on deck above 2 ft. 6 in. Intent to suspend issued.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
One return on wall missing fitting. Replace fitting. Intent to Suspend issued.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Left side front door and back door to pool deck not staying latched or latching when closed. Repair all doors to self-close, self-latch. Intent to Suspend issued.
Could not verify if battery back-up present on the front double doors. Magnet lock. Ensure battery back-up provided so that door stay latched with loss of power.
Windows could not be verified with be limited at 4". All windows that open on to the pool deck shall be limited at 4" or less.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Pool seeking night swimming approval. Lights in pool not operable. Repair lights. Provide documentation showing sufficient lighting present for night swimming approval. Pool will not be permitted for night swimming approval until lights are repaired.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter not operable. No flow restrictions on system. Repair flow meter.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Pipe across floor in pump room in walkway to equipment/valves. Ensure 3 ft. clearance around all equipment.
#30 · Dressing and sanitary facilities: approved water source, no cross connections −2
Hose bib in pump room without backflow prevention device. Provide backflow prevention device on hose bib.
No air gap at backwash line to pit. Provide air gap. Original construction.
#32 · Dressing and sanitary facilities: floors smooth, slip-resistant, kept clean −2
Restrooms renovated with new flooring, part of scope of work for renovation. Provide slip resistant flooring specs for new tile in restrooms.
Sep 19, 2024 36 demerits · 10 violations
Inspector comments: Chris Drew present during the inspection. Pool Closed signs posted during the site visit.
Immediate Suspension issued for pool chemistry:
.2535 - maintain chlorine through chlorinator at least 1.0 ppm
.2535 - maintain pH at 7.2 to 7.8
Pool shall remain closed until a return visit has been made to reopen the pool. When ready, contact Katie at 704-309-5494 to schedule or katie.rudisill@mecknc.gov.
#2 · Water quality: disinfectant residual provided by −6
Pool chlorine at 0.2 ppm. Logs showed 2.0 ppm. Maintain at least 1.0 ppm through chlorinator. Chlorinator turned up during the inspection but no movement of chlorine. May indicate blockage of line of tabs added and no increase in chlorine. Immediate Suspension issued.
#3 · Water quality: pool water pH −6
Pool pH less than 6.8. Logs indicated 7.0. Maintain at 7.2 to 7.8. If pool pH is recorded as less than required value, pool should be closed to the public until corrected. Immediate Suspension issued.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No logs for cyanuric acid. Operator was recording calcium. Recorded CYA while onsite.
DPD-1 and 2 expired. Replace reagents.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
6 of 6 in and t of 3 ft with faded lettering. Provide clearly visible depth marker on pool wall - should read 3 1/2 ft.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Ladder loose. Tighten and keep in good repair.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Some damage to deck where pool cover used to be attached to pool deck. Patch hole.
Some algae build-up on deck outside of required deck space. Eliminate algae growth. Does not appear slick. Address as needed. Will require correction if worsens.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter not operational. Repair flow meter.
Multiport leaking when chlorinator valve changed. Substantial leak at chlorinator when valve changed. Repair leaks.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Pump room floor wet due to leaks. Keep dry.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Label skimmer line and main drain line in pump room. Not labeled. Corrected while onsite.
#30 · Dressing and sanitary facilities: approved water source, no cross connections −2
No air gap at backwash line to pit. Provide air gap.
Jun 6, 2024 0 demerits · 0 violations
Inspector comments: Inspection completed during visit on 6/6/24. Items from previous inspection and immediate suspension were not corrected. See visit sheet in CDP.
No violations were recorded for this inspection.
Nov 20, 2023 26 demerits · 8 violations
Inspector comments: 6 - PDSC form indicates that EQ lines are plugged in skimmer. No plug in skimmer. Plug per State recommendations by evacuating water from the line prior to plugging. Given 30 days to correct. Will verify on return visit for ITS items.
15 - Grab rope on ring buoy starting to degrade. Replace with USCG approved ring buoy within 30 days. Will verify on return visit for ITS items.
22 - Signage with pool address wearing off. Replace signage with address of 237 S. Tryon St within30 days. Will verify on return visit for ITS items.
Intent to Suspend issued for:
.2535 - maintain daily record keeping for main drain checks; maintain weekly record keeping for cyanuric acid; records shall be accessible for viewing
.2523 - Depth marker coming off wall at shallow end. No depth marker on pool deck. Provide 2 1/2 ft. or 2 ft. 6 in. on pool wall and pool deck at shallow end of pool.
Chris Drew present during the inspection.
GC - Windows on to pool deck could not be verified as limited. Operator stated windows have permanent limiters. Ensure windows do not open >4" on to pool deck.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records not easily accessible. No records for main drain checks or cyanuric acid. Maintain daily record keeping for main drain checks and weekly record keeping for cyanuric acid. Intent to Suspend issued.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Vinyl liner beginning to bubble at steps. Continue to monitor. May require repair if worsens.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One of two skimmer baskets with debris. Keep skimmers free of debris.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Depth marker peeling off wall at shallow end and missing on pool deck. Provide 2 1/2 ft. or 2 ft. 6 in. on pool wall and pool deck. Intent to Suspend issued.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter not operable. Repair flow meter. No flow restrictions on pool.
New filter installed. Filter is SD-80 which is for Residential use and not NSF approved. No air relief valve on filter. Filter shall be NSF approved with air relief valve. Given until 2024 operating permit to replace (April 30, 2024). Prior to installation, get approval from Health Department. Design flow of pump at 65 gpm. Filter shall be commercial grade and rated for at least 65 gpm.
#27 · Equipment room: filter backwash discharged through an air gap −2
No air gap at backwash line to pit. Original construction. Provide air gap.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in restrooms >115 F. Maintain at 110 F or below.
#30 · Dressing and sanitary facilities: approved water source, no cross connections −2
Hose bib in pump room without backflow prevention device. Provide backflow prevention device.
May 22, 2023 4 demerits · 1 violation
Inspector comments: Inspection conducted with CPO Chris Drew present.
Observed chlorine to be over 10. Recommend to reduce chlorine to avoid skin irritation.
Verified PDSC form. No existing permit restrictions.
Non-compliant items observed corrected onsite.
Night swimming permitted June of 2022.
Permit issued.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2522(a) Provide 6 ft of clear walking space around the pool at all times. Observed pool lounge chair < 6ft of pool. CDI - CPO pushed back lounge chair. -4-
May 8, 2023 16 demerits · 4 violations
Inspector comments: Inspection conducted with CPO Christopher Drew present.
PDSC information verified.
Permit denied. Items that will hold up permit:
1) .2523(c) Depth markers shall be 4 inches in height and of a contrasting color with the background, clearly visible. Observed 2 ft in pool depth marker < 4 inches in height. Depth marker sticker is peeling on its sides.
2) .2521 Install ladders per manufacturer instructions. Observed ladder not affixed to pool deck by it’s screws. Also observed loose hand rail due to it missing it’s only screw.
Once non-compliant items have been corrected, please contact Environmental Health at 980-314-1620 to submit re-inspection fee.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
.2523(c) Depth markers shall be 4 inches in height and of a contrasting color with the background, clearly visible. Observed 2 ft in pool depth marker < 4 inches in height. Depth marker sticker is peeling on its sides. -4-
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
.2521 Install ladders per manufacturer instructions. Observed ladder not affixed to pool deck. Also observed loose hand rail due to it missing it’s screw. -2-
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less. Observed throw rope measuring greater than 20 ft. CPO corrected length to 20 ft. -6-
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(e) Provide a spare basket for pump. Observed no spare pump basket available. -4-
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “COURTYARD BY MARRIOTT-CITY CENTER” or State ID 2060530693). Inspection type (routine vs. follow-up) is not published in the county's data.