22demerits
WILLOWS AT THE UNIVERSITY
625 ELTHAM RD, Charlotte, NC 28262
Year-Round Swimming Pool · NC permit/State ID 2060530704
Latest result22 demerits
Last inspectedApr 21, 2026
Inspections on record8
On record sinceJun 28, 2023
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Jun 28, 2023Lower is betterApr 21, 2026
Inspections & violations
Apr 21, 2026 22 demerits · 7 violations
Inspector comments: Inspection conducted with CPO Armando Benitez.
Have not yet submitted application and payment for 2026 pool season. Submit updated application and payment to our office. Application on our website, eh.mecknc.gov/pools.
Intent to suspend issued
5)
8)
16)
17)
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No main drain checks. No weekend checks. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Three weirs damaged. .2518(k) Provide functional weirs. - Intent to suspend item.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
One ladder loose. .2521 Install ladders per manufacturer instructions.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Gap > 2” under fence at outdoor restrooms. .2528(a) Maintain 2" or less under fence and/or gate (post-May 2010). - Intent to suspend item.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Deck chipping by stairs. .2537(2) Decks shall be kept in good repair. - Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Light burned out in chemical storage room. .2534(6) Provide sufficient lighting in chemical storage room.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
One faucet in women’s restroom not functioning. .2526(m) Keep restrooms and fixtures clean and in good repair.
Jul 9, 2025 36 demerits · 9 violations
Inspector comments: Inspection conducted. Not able to get access to pump room or chemical storage room. Maintenance staff not available.
Emergency phone number written in Sharpie. Recommend providing permanent signage.
Immediate suspension issued
3)
Contact Will Harrison (704) 507-6824 for re-inspection once issues have been corrected.
#3 · Water quality: pool water pH −6
PH 7.1. .2535(1) Maintain pH at 7.2 to 7.8. - Immediate suspension item.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
CPO on file no longer takes care of this pool. .2537(c) Pool owner shall provide for the operation and maintenance of the pool by a trained pool operator. - Intent to suspend item.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Pool floor dirty. Black algae growing on pool floor. .2537(14) Keep pool surface and pool floor free of debris. - Intent to suspend item.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Depth marker at sunshelf loose. .2523(c) Depth markers shall be slip resistant. - Intent to suspend item.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Handrails loose. .2521 Install handrails per manufacturer instructions.
Ladders loose. .2521 Install ladders per manufacturer instructions.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Throw rope heavily knotted. .2530(a) Provide US Coast Guard approved ring buoy with 50 foot throw rope at least 1/4 inches in diameter. - Corrected.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Some deck furniture too close to pool. .2522(a) Provide 6 ft of clear walking space around the pool at all times. - Intent to suspend item.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Vacuum cap not latched. .2518(f) Provide a vacuum cap or self-closing cap for pools built after May 1, 2010. - Corrected.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No toilet paper in outdoor restrooms. .2526(l) Provide toilet paper and dispensers in restrooms.
No toilet paper in one stall in indoor men’s restroom. .2526(l) Provide toilet paper and dispensers in restrooms.
No toilet paper in one stall in indoor women’s restroom. .2526(l) Provide toilet paper and dispensers in restrooms.
One faucet in indoor men’s restroom not working. .2526(m) Keep restrooms and fixtures clean and in good repair.
Jun 2, 2025 14 demerits · 4 violations
Inspector comments: Inspection conducted with CPO Clay Massenburg.
Observed issues from previous visit corrected. Conducted pre-permit inspection.
Paper permit will be on our website, https://eh.mecknc.gov/pools, in 3-5 business days for your records.
Permit sticker issued with the following condition:
No night swimming
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One weir stuck. One weir missing foam backing.2518(k) Provide functional weirs.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Handrail loose. .2521 Install handrails per manufacturer instructions.
Ladder loose. .2521 Install ladders per manufacturer instructions.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
New ring buoy with 60 foot throw rope. .2530(a) Provide US Coast Guard approved ring buoy with 50 foot throw rope at least 1/4 inches in diameter. - Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Light burned out in chemical storage room. .2534(6) Provide sufficient lighting in chemical storage room.
Sep 10, 2024 24 demerits · 7 violations
Inspector comments: Conducted inspection. Went over inspection with maintenance staff Byron Spencer.
Observed multiple days in a row with chemicals out of compliance, with no corrective actions noted. Ensure pool is closed until chemicals can be adjusted. Document maintenance activities in pool log book.
Chlorine warning light on chlorine feeder. Ensure feeder is properly calibrated and working properly.
Emergency phone not visible from all parts of the pool deck, additional signage on pillar is worn and damaged, recommend replacing signage indicating the location of the emergency phone.
Intent to suspend issued
5)
7)
8)
16)
17)
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records since 8/28. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Intent to suspend item.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Leaves on pool floor and on water’s surface. .2537(14) Keep pool surface and pool floor free of debris. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmer baskets with leaves. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. - Intent to suspend item.
One weir missing. .2518(k) Replace missing weirs.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Both gates with >1/2" between post and gate. .2528(a) Gate latches located at less than 54" shall require the use of key, combination lock or card reader or be located on the inside of the gate at least three inches below the top of the gate with no greater than 1/2" within 18" of latch mechanism. - Intent to suspend item.
Gate to indoor restrooms/fitness room locked. This is an emergency egress door. Latch damaged, not self-closing and self-latching. .2537(b) All gates and doors shall be self-closing, self-latching. Facility able to unlock door, door does not latch. - Intent to suspend item.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Some deck furniture too close to pool. .2522(a) Provide 6 ft of clear walking space around the pool at all times. - Intent to suspend item.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
Shower not functioning. .2526(h) Shower(s) shall be provided.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No toilet paper in outdoor restrooms. .2526(l) Provide toilet paper and dispensers in restrooms.
One faucet in indoor men’s restroom not working. .2526(m) Keep restrooms and fixtures clean and in good repair.
Out of soap in indoor men’s restroom. .2526(j) Provide soap and soap dispenser, no glass, at each sink.
Jun 20, 2024 12 demerits · 4 violations
Inspector comments: Inspection conducted with CPO Clay Massenburg.
Skimmer basket held down by a rock. Use only NSF approved weighted skimmer baskets.
Permit items from previous inspection corrected.
Permit had been issued, but had expired on 5-31-2024.
Conducted full inspection.
Permit reinstated.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Test kit expired. .2535(10) Provide test kit capable of measuring disinfectant level, cyanuric acid and total alkalinity. - Corrected.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
No flow at far skimmer. .2518(k) The flow-through rate through any one skimmer shall be between 20 GPM and the maximum flow rated under NSF 50. - CPO will clean the line.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Handrail loose. .2521 Install handrails per manufacturer instructions.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No toilet paper in men’s restroom. .2526(l) Provide toilet paper and dispensers in restrooms.
May 22, 2024 22 demerits · 6 violations
Inspector comments: Closure items from previous inspection corrected. Conducted inspection with CPO Clay Massenburg.
Permit issued
Permit will expire and be suspended on 5/31 if intent to suspend items are not corrected.
Intent to suspend issued for the following items
5)
7)
8)
9)
16)
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Some reagents expired or will expire this month. .2535(10) Provide test kit capable of measuring disinfectant level, cyanuric acid and total alkalinity. - Intent to suspend item.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Pool floor dirty. .2537(14) Keep pool surface and pool floor free of debris. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One weir at sunshelf sticks. .2518(k) Provide functional weirs. - Intent to suspend item.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
Depth marker at sunshelf cracked, not slip resistant. .2523(c) Depth markers shall be slip resistant. - Intent to suspend item.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Back gate with >1/2" between post and gate. .2528(a) Gate latches located at less than 54" shall require the use of key, combination lock or card reader or be located on the inside of the gate at least three inches below the top of the gate with no greater than 1/2" within 18" of latch mechanism. - Intent to suspend item.
Gate to indoor restrooms/fitness room locked. This is an emergency egress door. .2537(b) All gates and doors shall be self-closing, self-latching. Facility able to unlock door, door does not latch. - Intent to suspend item.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No toilet paper in men’s restroom. .2526(l) Provide toilet paper and dispensers in restrooms.
Dec 13, 2023 36 demerits · 9 violations
Inspector comments: Immediate Suspension issued for the following:
.2530 - provide USCG approved ring buoy with 50 ft. rope
.2530 - secure body hook to pool
.2530 - phone not operable. Phone shall connect to 911 with correct address and phone number posted. Phone shall answer automatically when number is dialed.
CPO not present during inspection.
Pool closed signs posted and gates locked during inspection.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One weir stuck on sun shelf. Could not move even after hitting with end of roller. Keep weirs functional.
One skimmer with debris under basket covering entire bottom of skimmer. Keep free of debris.
#9 · Pool maintenance: depth markings and no diving markers or signs visible and properly located −4
1/2 ft. on deck of sun shelf loose and not slip-resistant. Replace with slip-resistant tile. ITS item.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Grab rope on ring buoy degraded and broken. Rope also degraded, brittle and appears will break. Immediate Suspension issued. Replace ring buoy with USCG approved buoy and 50 ft rope. Immediate Suspension issued.
Body hook secured to pole with zip ties. Secure with screws or permanent solution that can't be removed. Immediate Suspension issued.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Both gates not self-closing, self-latching. Repair to self-close, self-latch.
>1/2" between post and gate at gate to left of clubhouse from exit on to pool deck. Maintain 1/2" or less between post and gate.
Metal removed from gate on right side from exit to pool deck where meshing is >1/2". See other gate for example. Eliminate openings >1/2" within 18" of push bar.
Door from fitness locked. Door shall self-close, self-latch. EHS shall have access.
ITS items for all items above.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Pool furniture less than 5 ft. to pool edge. Maintain 6 ft. clearance around the pool in all locations.
#22 · Premises: emergency telephone provided −6
Phone not operable. When button pushed, does not connect to 911. Phone shall connect to 911. Correct address and phone number shall be posted. Phone shall answer automatically when number dialed. Immediate Suspension issued.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Automated feeder for chlorine and pH. Feeder reading 8.1 while pH at 7.6. Calibrate feeder. Could not verify that feeder detects flow. Operator not present during inspection. EHS shall be able to verify that feeder detects flow and turns off with no flow.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Light burnt out in pump room. Repair/replace light where needed.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No soap, paper towels, or toilet paper in outdoor restrooms. Provide soap, paper towels and toilet paper.
Jun 28, 2023 12 demerits · 3 violations
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
POOL FLOOR STAINED -- MAINTAIN GOOD REPAIR
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
SEVERAL SKIMMERS IN NEED OF CLEANING -- MAINTAIN CLEAN
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
MAINTAIN 6 FEET OF WALKWAY BETWEEN POOL EDGE AND CHAIRS -- CORRECTED
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “WILLOWS AT THE UNIVERSITY” or State ID 2060530704). Inspection type (routine vs. follow-up) is not published in the county's data.