12demerits
COURTYARD BILLY GRAHAM
321 W WOODLAWN RD, Charlotte, NC 28217
Year-Round Swimming Pool · NC permit/State ID 2060530741
Latest result12 demerits
Last inspectedAug 4, 2026
Inspections on record5
On record sinceJul 8, 2024
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Jul 8, 2024Lower is betterAug 4, 2026
Inspections & violations
Aug 4, 2026 12 demerits · 4 violations
Inspector comments: Conducted inspection with CPO. Pool remains in good standing and on A status. Ensure flow meter reads between 60 and 67 GPM for turnover and flow restriction of return line.
Permit Restriction: Flow meter must remain operable. Flow required at 60 to 67 gpm to meet turnover and flow restriction of the return line. Flow greater than 100 gpm exceeds the main drain flow. Suction Hazard. Pump should be set at 3450RPM. Note: Hydrostat is center drain
Const. Date: 1/1/1975
Rope Length: 30'
Night Swim?: N
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Ladder missing rubber cap at deep end.
.2521 Install ladders per manufacturer instructions.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less.
Two ring buoys and ropes present on pool deck. One ring buoy rope length is out of compliance. Operator removed incorrect ring buoy and rope from pool deck. One compliant ring buoy and rope remains on pool deck. No permit action.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Pool built in 1975. Door to pump room not locked at time of inspection. No clear walking space around equipment. Chemical stored in pump room. Some water on floor around filter. Piping goes outside of equipment room. No drain observed in pump room. No backflow prevention on hose bib.
.2533(a) The equipment room door shall have a permanent lock and be kept locked when not in use by the pool operator.
.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
.2533(d) Pump room floor shall be kept dry and free of standing water.
.2533(d) Provide drain in pump room floor.
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
.2533(g) Provide a hose bib with backflow prevention device within 50 ft. of the equipment room.
#27 · Equipment room: filter backwash discharged through an air gap −2
Pool built in 1975. No air gap observed at backwash. .2513(b) Filter backwash shall be discharged through an air gap.
Apr 14, 2026 28 demerits · 7 violations
Inspector comments: Issued immediate suspension for emergency phone. Phone must be accessible from pool in case of emergency (fob should not be needed to access phone). Phone must call back to emergency phone or be monitored 24 hours to direct calls if ringing back to front desk.
Pool MUST STAY CLOSED WITH SIGANGE POSTED until suspesnion is lifted by Health Dept. Contact Marie Daley at 704-507-6806 when in compliance to lift suspension.
Other permit items: Flow observed 50 gpm at time of inspection. Required at 60-67 gpm. After backwash observed 72 gpm. May not exceed 100 gpm. Will verify at return visit.
Will check gates and no pet signage at return visit
Inspection with Josue Picado
“E” Immediate suspesnion status
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Total alkalinity observed with wrong readings at time of inspection.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Reviewed testing with staff and updated. Corrected.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
One buoy on deck observed with no US Coast Guard approval.
.2530(a) Provide USCG approved ring buoy. A rescue tube with lifeguard may be substituted for ring buoy.
Other buoy on deck approved. Remove buoy which is not approved from pool deck. Operator moved off and corrected.
*Immediate suspension item.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Front gate not latching.
.2537(b) All gates and doors shall be self-closing, self-latching.*Permit item
Note: Side back short gate swing inward due to topography and equipment.
#19 · Premises: signs prohibit glass containers or pets in pool area −4
Signage missing to prohibit pets.
.2530(d) Provide a sign prohibiting pets and glass containers in the pool area.
*Permit item
#22 · Premises: emergency telephone provided −6
Emergency phone located outside of pool enclosure, gate locks and fob needed to exit which is not accessible in case of emergency. Signage for emergency phone faded without location. At return call, phone rings to front. Only one employee present at front, no one answered from front. Tried multiple call backs. .2530(f) Provide signage with location of emergency phone if not visible from all areas inside pool enclosure.
.2530(f) Emergency notification systems must provide 24 hr. monitoring, be capable of routing calls to 911, and be able to electronically transfer Automatic Number and Locator Identification for the phone.
.2530(f) Emergency phone shall be accessible to all pool users.
*Immediate suspension item
#27 · Equipment room: filter backwash discharged through an air gap −2
Pool built in 1975. No air gap observed at backwash. .2513(b) Filter backwash shall be discharged through an air gap.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No hand drying in restrooms. Paper towel dispenser, broken in men’s restroom. Provide hand drying.
.2526(m) Keep restrooms and fixtures clean and in good repair.
Oct 1, 2025 22 demerits · 7 violations
Inspector comments: Conducted inspection with CPO Luis and EHS Kurtis. Pool remains on A status and in good standing.
Emergency phone operational but receiver is staticky. EHS recommends replacing phone for clearer calls.
Pool heater present but not operational.
Const. Date: 1/1/1975
Rope Length: 30'
NO NIGHT SWIMMING
PERMIT RESTRICTION -
FLOW METER MUST
REMAIN OPERABLE. FLOW
SHALL RANGE FROM 60
TO 67 GPM DUE TO FLOW
RESTRICTION OF RETURN
LINE AND DRAIN COVERS.
PUMP SHALL REMAIN SET
AT 3450 RPM.
HYDROSTAT CENTER DRAIN
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Four records missing from end of September. Ensure daily records are kept. All previous records kept regularly. No permit action.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less.
Two ring buoys and ropes present on pool deck. One ring buoy rope snapped and rope length is out of compliance. Operator removed ring buoy and rope from pool deck. One compliant ring buoy and rope remains on pool deck. No permit action.
#19 · Premises: signs prohibit glass containers or pets in pool area −4
.2530(d) Provide a sign prohibiting pets and glass containers in the pool area.
Signage missing prohibition of pets. Sign placed. No permit action.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Pool built in 1975. Door to pump room not locked at time of inspection. No clear walking space around equipment. Chemical stored in pump room. Some water on floor around filter. Piping goes outside of equipment room. No drain observed in pump room. No backflow prevention on hose bib.
.2533(a) The equipment room door shall have a permanent lock and be kept locked when not in use by the pool operator.
.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
.2533(d) Pump room floor shall be kept dry and free of standing water.
.2533(d) Provide drain in pump room floor.
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
.2533(g) Provide a hose bib with backflow prevention device within 50 ft. of the equipment room.
#27 · Equipment room: filter backwash discharged through an air gap −2
Pool built in 1975. No air gap observed at backwash. .2513(b) Filter backwash shall be discharged through an air gap.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Restrooms, missing soap for handwashing.
.2526(j) Provide soap and soap dispenser, no glass, at each sink.
Operator placed soap and corrected.
#33 · Dressing and sanitary facilities: hose bibbs and floor drains provided −2
No hose bibs or drains in restrooms. Pool built in 1975. .2526(d) Provide hose bib so that all parts of restroom can be reached with a 50 ft hose.
.2526(c) Floor drains shall be provided in restrooms.
Mar 13, 2025 50 demerits · 14 violations
Inspector comments: Immediate suspension issued for water quality, buoy with rope and emergency phone. Pool must remain closed with pool closed signs posted at every bather entrance until suspension is lifted by health department. Contact Marie Daley at 704-507-6806 when items are in compliance to lift suspension.
Other permit items to verify include: Contrasting rope at breakpoint line, record keeping, certified pool operator, coping and deck in good repair, flow meter properly installed and displaying 60 to 67 GPM, skimmers, gaps under fencing greater than 2”, gates self-closing self-latching, Sliding door onto pool deck meeting code with a barrier or door corrected/inoperable, spare pump basket.
Pool needs to submit application and payment to health department. Visit website for application and submit and then call mainline for payment at 980-314-1620.
https://eh.mecknc.gov/pools
“E” Immediate Suspension.
#2 · Water quality: disinfectant residual provided by −6
Chlorine 0 ppm at time of inspection. .2535(4) Maintain chlorine at least 1.0 ppm. *
Immediate suspension item.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records being kept at time of inspection. No Certified Pool Operator (CPO) for pool. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
.2535 (11) The pool operator shall inspect the pool at least daily and maintain written records.
.2537(c) Pool owner shall provide for the operation and maintenance of the pool by a trained pool operator.
*permit item
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmers observed with debris.
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction.
*permit item
#10 · Pool maintenance: safety ropes with floats and contrasting color bands provided at shallow area breakpoints −2
No safety rope at breakpoint in pool where depth of pool increases over 5 foot .2523(e) Provide a minimum of 3/4 inch diameter safety rope at the breakpoint.
.2523(e) Safety rope shall be marked with colored floats, 5 ft. apart or less.
* Permit item
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Handrail loose on left side. Ladder missing rubber cap at deep end.
.2521 Install ladders per manufacturer instructions.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
One buoy on deck observed with no rope. Rope hanging separate on other side of pool. Remove from pool deck or correct. Other buoy observed in good repair with rope, 30 foot.
.2530(a) Provide ring buoy for rope 1.5 times the width of the pool or 50 ft whichever is less.
* Immediate suspension item
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Back gate by pump room, not self closing self latching. Observed gaps greater than 2 inches under fencing near pump room (fence installed after 2010). Sliding door has been installed from resident room onto pool deck. An approved barrier (fencing at least 48” inches height, no gaps under barrier, greater than 2” and no openings greater than 4”X4”) can be placed on patio or correct door to not open or self-close self latch or alarm. Submit verification to health department for approval
.2528(a) Maintain 2" or less under fence and/or gate (post-May 2010).
.2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm.
*permit item
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Loose and cracked coping observed around pool.
.2537(2) Decks shall be kept in good repair.
.2537(3) There shall be no loose coping.
*permit item
#22 · Premises: emergency telephone provided −6
Emergency phone located outside of pool enclosure without signage for emergency phone. At return call operator stated emergency call was made from room 129. .2530(f) Provide signage with location of emergency phone if not visible from all areas inside pool enclosure.
.2530(f) Emergency notification systems must provide 24 hr. monitoring, be capable of routing calls to 911, and be able to electronically transfer Automatic Number and Locator Identification for the phone.
* Immediate suspension item
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Unable to locate operational flow meter at time of inspection. Permit restriction of flow being maintained at 60 to 67 gallons per minute.
No spare pump basket at time of inspection. Pump observed is Pentair Superflo VST .2518(g) Install flow meter on return line per manufacturer instructions.
.2518(g) Keep flow meter operational.
.2518(e) Provide a spare basket for pump.
*permit item
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Pool built in 1975. Door to pump room not locked at time of inspection. No clear walking space around equipment. Chemical stored in pump room. Some water on floor around filter. Piping goes outside of equipment room. No drain observed in pump room. No backflow prevention on hose bib. .2533(a) The equipment room door shall have a permanent lock and be kept locked when not in use by the pool operator.
.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
.2533(d) Pump room floor shall be kept dry and free of standing water.
.2533(d) Provide drain in pump room floor.
.2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
.2533(g) Provide a hose bib with backflow prevention device within 50 ft. of the equipment room.
#27 · Equipment room: filter backwash discharged through an air gap −2
Pool built in 1975. No air gap observed at backwash. .2513(b) Filter backwash shall be discharged through an air gap.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Restrooms, missing soap and paper towels for handwashing.
.2526(j) Provide soap and soap dispenser, no glass, at each sink. Provide hand drying.
#33 · Dressing and sanitary facilities: hose bibbs and floor drains provided −2
No hose bibs or drains in restrooms. Pool built in 1975. .2526(d) Provide hose bib so that all parts of restroom can be reached with a 50 ft hose.
.2526(c) Floor drains shall be provided in restrooms.
Jul 8, 2024 0 demerits · 0 violations
Inspector comments: Suggest getting outer gate from pool enclosure (close to outside bathrooms) adjusted so that it self-closes as an extra layer of safety, even though it is not required. Christine Sieber has received her CPO certificate. New drain covers already checked, paperwork on these drain covers is in pump room. Need additional vented area in back wall of chemical storage area (away from pool) with slotted cover for this vent. Pool is approved to receive operating permit.
No violations were recorded for this inspection.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “COURTYARD BILLY GRAHAM” or State ID 2060530741). Inspection type (routine vs. follow-up) is not published in the county's data.