12demerits
BALLANTYNE HOTEL AND LODGE, THE SPA
10000 BALLANTYNE COMMONS PKY, Charlotte, NC 28277
Year-Round Spa · NC permit/State ID 2060550141
Latest result12 demerits
Last inspectedMar 25, 2026
Inspections on record26
On record sinceOct 14, 2013
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Oct 14, 2013Lower is betterMar 25, 2026
Inspections & violations
Mar 25, 2026 12 demerits · 4 violations
Inspector comments: Inspection with Joe Dicesare.
Pool pumps may be changed for variable speed. An in-field plan review application is required for approval for pump changes.
Electrical permits must also be pulled. Visit website for more information and paperwork eh.mecknc.gov/pools
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing weekly total alkalinity.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water
maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Operator
checked alkalinity, recorded value. Corrected.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Both skimmer weirs upside down. .2518 Repair weirs to meet NSF approval/manufacturer instructions. Operator turned around,
installed correctly and corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Pump room floor wet around equipment. Ensure no leaks in pump room and dry floor.
Bags of dry filter sand on floor in chemical storage.
.2533(d) Pump room floor shall be kept dry and free of standing water.
.2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Water in shower over 110 degrees F.
.2526(i) Water in restrooms shall not exceed 110 F.
Toilet seat broken in women’s restroom
.2526(m) Keep restrooms and fixtures clean and in good repair.
Nov 13, 2025 8 demerits · 2 violations
Inspector comments: Inspection led by EHS Niejel under supervision of EHS Devon with CPO Mahdi. Intent to suspend issued for lack of TA records. Item must be corrected within 30 days or permit may be suspended.
No listed permit conditions.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Weekly total alkalinity missing or infrequent since July. Total alkalinity must be recorded weekly. Intent to suspend item.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Keep flow meter operational.
Flow meter stuck. Operator corrected. No permit action.
Mar 31, 2025 12 demerits · 3 violations
Inspector comments: Inspection with Rodney Anderson and Kevin Noble
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Spa furniture within 4 foot of spa at time of inspection. .2522 (d) Spas shall have a continuous deck extending at least one-half way around the spa. The width of the deck or
walkway shall provide at least four feet of clear walking space at all points. Operator moved furniture and corrected.
#22 · Premises: emergency telephone provided −6
Could not hear on receiving end of emergency phone at time of inspection.
.2530(f) Emergency phone shall remain operable. Operator took phone off hook, adjusted and corrected. Still heavy static in line.
Advised replacing for clarity in call in case of emergency.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Water in shower over 122 degrees F.
.2526(i) Water in restrooms shall not exceed 110 F.
Nov 26, 2024 8 demerits · 3 violations
Inspector comments: Emergency phone not visible from spa pool deck. Provide additional signage by older spa indicating the location of the emergency phone. Given 30 days to correct. Will verify on return visit for other ITS items.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Minor damage to plaster floor. Continue to monitor and repair if worsens or becomes a hazard to the public with sharp edging.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Labeling starting to wear off piping. Relabel piping with color codes or labels.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Both soap dispensers in women's not operating when activated. One toilet seat in women's loose. Provide soap and keep all fixtures in good repair.
Apr 3, 2024 0 demerits · 0 violations
Inspector comments: No non compliant items observed during inspection.
Inspection conducted with Brian Vinger.
No violations were recorded for this inspection.
Nov 21, 2023 0 demerits · 0 violations
Inspector comments: Suggest “No Lifeguard on Duty” sign visible from fitness room entrance by spa area. Sign in enclosure was on opposite wall blocked by a post.
Suggest shower required sign on inside of fitness room doors.
Suggest sign on spa side with location of emergency phone or add phone at available outlet.
No violations were recorded for this inspection.
Mar 28, 2023 6 demerits · 2 violations
Inspector comments: Observed jet pump to be changed out to Pentair Whisperflo VFT model 011533. Not the same as current paperwork. Operator is waiting for electrician approval and will submit updated information to health department. Jet pump will remain off and not operable until PDSC form is approved and all permits pulled.
Main drains expire May 2024. Replace and submit PDSC form for approval PRIOR to expiration to avoid permit action.
Inspection with Mahdi El Hafidi
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Weekly total alkalinity missing at time of inspection.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Operator checked and recorded. Corrected
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Soap out in women's restroom.
.2526(j) Provide soap and soap dispenser, no glass, at each sink.
Nov 14, 2022 0 demerits · 0 violations
Inspector comments: All items in compliance at time of visit.
Inspection with Mahdi El Hafidi
No violations were recorded for this inspection.
Mar 31, 2022 8 demerits · 3 violations
Inspector comments: Updated CPO to Mahdi El Hafidi
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Weekly total alkalinity missing at time of inspection.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Operator checked and recorded. Corrected
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Cart and items within 3' of jet pump and equipment. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in showers over 110 degrees F at time of inspection. .2526(i) Water in restrooms shall not exceed 110 F.
Dec 1, 2021 24 demerits · 5 violations
Inspector comments: 30 Day Intent to Suspend (ITS) for inlet fittings and trip hazards greater than 1/2". Contact Marie Daley at 704-507-6806 when in compliance to lift ITS.
"W" status
Inspection with Mahdi El Hafidi
No signature due to COVID
#3 · Water quality: pool water pH −6
pH 7.0 at time of inspection.
.2535(1) Maintain pH at 7.2 to 7.8. Operator corrected to 7.4
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Hair and debris in skimmer baskets.
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Operator emptied and corrected.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Several fittings missing including rings around jets and one fitting missing completely at time of inspection. .2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair.
*Permit item
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Floor tile on left side of spa broken in, more than 1/2". Floor drain not fully secure and more than 1/2" offset at time of inspection. .2537(2) Decks shall be kept free of trip hazards or offsets greater than 1/2" due to deterioration or changes from original deck profile.
*Permit item
#22 · Premises: emergency telephone provided −6
Emergency phone not operable at time of inspection.
.2530(f) Emergency phone shall remain operable. Operator replaced phone. Corrected.
Jan 26, 2021 10 demerits · 2 violations
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
.2539(b) Equalizer line undersized. CDI - Equalizer plugged. New PDSC form being submitted.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518 Keep skimmers free of debris so skimmers are capable of operating per manufacturers instructions. Observed floating debris on spa water surface. CDI - PIC skimmed water surface.
Aug 24, 2020 16 demerits · 4 violations
Inspector comments: COVID-19 occupancy signage not posted. Advised operator and manager of need for signage in accordance with Executive Orders.
No signature due to COVID-19.
Inspection with: John Shaver
Report sent to: jshaver@theballantynehotel.com; Keith Koreng
#3 · Water quality: pool water pH −6
pH 7.0 at time of inspection.
.2535(1) Maintain pH at 7.2 to 7.8. Operator corrected to 7.2
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Debris in skimmer baskets.
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Operator emptied and corrected.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Back door not latching at time of inspection.
.2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm. Operator adjusted door to latch. Corrected.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in showers over 110 degrees F at time of inspection. .2526(i) Water in restrooms shall not exceed 110 F.
Jan 9, 2020 4 demerits · 1 violation
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
One adjustable inlet fitting coming loose on wall. Keep in good repair and not protruding to create hazard. Fitting adjusted. Corrected.
Nov 13, 2019 12 demerits · 3 violations
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
One fitting coming loose. .2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Operator tightened. Corrected.
#22 · Premises: emergency telephone provided −6
Emergency phone not operable at time of inspection.
.2530(f) Emergency phone shall remain operable. Operator replaced phone. Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Liquid chemicals stored over dry. .2534(5) Chemicals shall be stored as to prevent a reaction and permit for easy clean-up. Operator
moved and corrected.
Feb 21, 2019 8 demerits · 2 violations
Inspector comments: 7) Tiles missing around edge and discolored. Keep walls in good repair.
*Note: Seek approval from Health Dept. (main line 980-314-1620) for remodeling of spa plastering to avoid permit issues in future (ie. contrasting color bands, plaster color, etc.)
Main drains and skimmer equalizer covers expire 2019. Submit updated PDSC information for approval and install for 2019 permit renewal.
#3 · Water quality: pool water pH −6
pH 6.8 at time of inspection. .2535(1) Maintain pH at 7.2 to 7.8. Corrected to 7.2.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Liquid chemicals stored over dry. .2534(5) Chemicals shall be stored as to prevent a reaction and permit for easy clean-up. Operator moved and corrected.
Nov 5, 2018 26 demerits · 6 violations
Inspector comments: **Note: Drain covers expire June 2019.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. pH 7.0. Operator corrected to 7.4
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Missing maintenance. Operator added maintenance for day and corrected.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Spa floor starting to peel. Keep in good repair. Severity does not warrant permit action at this time, but will need resurfacing for 2019 permit.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Fitting missing. Operator replaced. Corrected.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Emergency phone not operating at time of inspection. Operator replaced. Corrected.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
.2626(i) Water in restrooms shall not exceed 110 F.
Jan 24, 2018 20 demerits · 6 violations
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Daily written records missing some pool maintenance. All other aspects of records in compliance. Maintain daily records of pH, bromine (disinfectant residual), main drain checks, temperature, activities pertaining to pool maintenance and weekly TA and CA.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Fencing with gaps greater than 4" at bottom. Keep less than 4". Constructed prior to 2010, so no permit action.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Planted tree within 5' of pool. Maintain 5' deck clearance halfway around spa. Operator moved tree. Corrected.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Chlorinator leaking at time of inspection. Keep in good repair and free of standing water. Operator repaired/tightened to repair and dried floor. Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Forced ventilation turned off in chemical room. Keep forced ventilation or cross vent. Operator turned on. Corrected.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in restrooms greater than 110 degrees F. Maintain hot water at 110 degrees F and below.
Oct 19, 2017 16 demerits · 5 violations
Inspector comments: 22) Emergency telephone hard to hear operator. Ensure there is adequate connection in case of emergency.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Spa flooring discolored and not in good repair. Keep in good repair.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Toys and debris in skimmers. Keep skimmer baskets clean. Operator cleaned basket. Corrected during inspection (CDI).
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Potted trees and chairs within 5' of deck. Maintain at least 5' of deck clearance free of trip hazards for at least half of spa. Operator moved items. CDI.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Leak under pump. Keep in good repair and dry area.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Hot water in restrooms 115 degrees F. Maintain hot water at 110 degrees F and below.
Feb 17, 2017 6 demerits · 1 violation
#22 · Premises: emergency telephone provided −6
Observed incorrect address at emergency phone. Corrected.
Nov 30, 2016 18 demerits · 4 violations
#3 · Water quality: pool water pH −6
Observed pH at 6.8. adjusted onsite to 7.6
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Observed minor chipping on spa floor. Repair.
#22 · Premises: emergency telephone provided −6
Incorrect address and phone number osted at emergency phone. Corrected onsite.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed water on pump room floor. Repair leak.
Jan 26, 2016 12 demerits · 3 violations
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Observed tiles missing on spa wall. Relace missing tiles.
#22 · Premises: emergency telephone provided −6
Observed incorrect address and phone number posted at emergency phone. Corrected onsite.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed water on pump room floor. Repair leak
Oct 15, 2015 2 demerits · 1 violation
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed water on pump room floor. repair leak. Observed non pool items being stored in pump room. Eliminate storage of all non pool items in pump room.
Feb 10, 2015 12 demerits · 4 violations
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Some tile damage on walls. Replace.
#20 · Premises: caution signs posted at hot water spas −4
Spa signage missing "the". Written in <1/2" lettering. Provide correct wording. Min of 1/2". Intent to Suspend issued.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Bicarb on floor. Corrected.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Water >113 F in restrooms. Maintain at 110 F or below.
Nov 5, 2014 8 demerits · 2 violations
#22 · Premises: emergency telephone provided −6
Incorrect phone number posted at emergency phone. Corrected onsite.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed water on pump room floor. Repair leak.
Jan 15, 2014 16 demerits · 4 violations
Inspector comments: Intent to Suspend issued for #8
#4 · Water quality: water temperature of heated pool −6
Observed water temp at 105.4 F. Corrected to 95.1 F.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed skimmer without weir. Replace. Intent to Suspend issued.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed doors leading outside not self-latching. Corrected during inspection.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Observed water >114 F. Maintain at 110 F or below.
Oct 14, 2013 2 demerits · 1 violation
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed pumproom being used as storage. Eliminate storage in pump room.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “BALLANTYNE HOTEL AND LODGE, THE SPA” or State ID 2060550141). Inspection type (routine vs. follow-up) is not published in the county's data.