0demerits
ALDERSGATE RETIREMENT COMMUNITY
2145 COLE DR, Charlotte, NC 28215
Year-Round Spa · NC permit/State ID 2060550149
Latest result0 demerits
Last inspectedMar 20, 2026
Inspections on record20
On record sinceNov 14, 2013
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Nov 14, 2013Lower is betterMar 20, 2026
Inspections & violations
Mar 20, 2026 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED.
Permit Restrictions: 1) FILTRATION FLOW METER MUST REMAIN OPERABLE WITH FLOW RESTRICTION OF 40 GPM DUE TO # OF RETURNS. 2) JET RETURN FLOW METER MUST REMAIN OPERABLE. FLOW SHALL NOT EXCEED 105 GPM DUE TO RETURN PIPE FLOW RESTRICTION. NOTE: APPROVED FOR SALT AS PRIMARY CHLORINATION
OBSERVED FLOW AT 49 GPM AND IT WAS CORRECTED TO 40 GPM. KEEP THE FLOW AT OR BELOW 40 GPM.
Make sure the log book records are kept in an organized and clear fashion so that they can be read clearly.
MAIN DRAIN COVERS EXPIRE 2/28/2029
No violations were recorded for this inspection.
Sep 17, 2025 6 demerits · 1 violation
Inspector comments: Permit Restrictions: 1) FILTRATION FLOW METER MUST REMAIN OPERABLE WITH FLOW RESTRICTION OF 40 GPM DUE TO # OF RETURNS. 2) JET RETURN FLOW METER MUST REMAIN OPERABLE. FLOW SHALL NOT EXCEED 105 GPM DUE TO RETURN PIPE FLOW RESTRICTION. NOTE: APPROVED FOR SALT AS PRIMARY CHLORINATION
OBSERVED FLOW AT 42 GPM AND IT WAS CORRECTED TO 40 GPM. KEEP THE FLOW BELOW 40 GPM.
MAIN DRAINS EXPIRE 2/28/2029
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable.
.2530(f) Pool telephone shall be capable of directly dialing 911 or another emergency notification system.
.2530(f) Emergency phone shall be inside the pool enclosure or located within 75 ft. of a bather entrance.
.2530(f) Provide signage with location of emergency phone if not visible from all areas inside pool enclosure.
.2530(f) Emergency phone shall be visible from all areas inside pool enclosure.
Observed primary emergency phone non-functional. Secondary phones were available in the locker rooms. They were tested and would provide contact to local 911 and could be called back. The call back number has call forwarding to provide 24/7 answering of the phones according to the facility staff. They will be used until the primary phone is fixed. Ensure proper posting of call back number and that call back number is listed with local 911 dispatch. Contact C. Elmore when primary phone is corrected. 704-507-6814
Feb 25, 2025 0 demerits · 0 violations
Inspector comments: OBSERVED NEW LOG SHEETS IN USE. ENSURE THAT LOG SHEETS ARE PROPERLY FILLED OUT AND RETAINED.
MAIN DRAIN COVERS EXPIRE 2/28/2029.
NO VIOLATIONS NOTED.
No violations were recorded for this inspection.
Sep 20, 2024 6 demerits · 1 violation
#22 · Premises: emergency telephone provided −6
Phone call back number that is on record with local 911 dispatch is 704-532-3000. This number does not go the the phone, but to a line that is supposed to be monitored 24 hours a day, every day of the year. When the call was made, there was no answer. This call was repeated several times with no answer. Later the call was made and was answered. After discussion with facility staff, it was determined that the call was not answered due to human error on the part of staff monitoring that line. The call must always be answered. This is not optional. Facility security chief was contacted and stated that he would work to resolve the issue. Spa may remain open as human error is being addressed. No enforcement action taken.
Apr 29, 2024 4 demerits · 1 violation
Inspector comments: Flow within jets system was 82 GPM.
Ensure that the vacuum protection systems remain functional.
Spa has passed inspection and can open for swimming. Do not allow jets to be used until correction is verified by the Health Department.
#14 · Pool maintenance: spa timer working properly −4
.2537(b) Spa times shall not exceed 15 minutes without manual resetting. Observed spa timer to run for 15 minutes and 15 seconds. C.D.I. Jets were disabled. When jets are to used again. Contact C. Elmore at 704-507-6814 the jets cannot run for longer than 15 minutes.
Feb 15, 2022 14 demerits · 3 violations
Inspector comments: STAFF AGREED TO EMAIL COPY OF REPORT
NO SIGNATURE DUE TO COVID-19 PRECAUTIONS.
CONTINUE TO FOLLOW ALL RELEVANT COVID RULES
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed spa Ph to be at or below 6.8. pH was corrected to 7.8. -C.D.I.
#20 · Premises: caution signs posted at hot water spas −4
.2532(15) Provide Caution sign in 1/2" lettering 1/2" in height according to Rule .2532(15).
.2532(16) Provide signage requiring a shower for each user before entering the spa and prohibiting oils, body lotion, and minerals in the water.
Observed spa sign to be incorrectly worded. "spa/hot tub" phrasing being replaced with just "spa". Provide correctly worded and sized spa signs. I.T.S. issued. expires 2/17/2022.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Install flow meter on return line per manufacturer instructions.
.2518(g) Keep flow meter operational.
Observed flow meter non-functional. Filter has been changed out for a 63 GPM TR-60 sand filter. Not a like for like change. The flow meter must function to ensure that the flow for this spa remains between the 40GPM turnover minimum and the 63GPM filter maximum. I.T.S. Issued. expires 2/17/2022.
Feb 26, 2021 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED. ENSURE THE PUMP ON THE FILTRATION SYSTEM STAYS LOCKED ON SETTING 3 (2350RPM).
“issuance of a permit by this department does not negate closure required by Executive Order No. 120, 138, 141, 147, or subsequent Orders in effect unless such Orders are rescinded or superseded by another applicable Order.”
NO SIGNATURE WAS OBTAINED DUE TO COVID-19 SOCIAL DISTANCING
RESPONSIBLE PARTY HAS AGREED TO EMAIL OF REPORT.
No violations were recorded for this inspection.
Oct 7, 2020 14 demerits · 3 violations
Inspector comments: Permit Issued. Eric Johansson and Mike Molle present during inspection. No signature due to covid restrictions.
Observed 6HPHAxxx EQ line cover on equalizer line. Used existing cover from pool. Verified new pump for filtration set at 2350 RPM - permit restriction.
General Comment - Some screws beginning to rust on drain covers on spa wall. Replace where needed.
Locker rooms approved with renovation.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Windows on to pool deck open >4". Screws installed during inspection to limit at 4".
#22 · Premises: emergency telephone provided −6
Emergency phone dialing instructions do not match actual instructions. Corrected to read Dial 911 for emergencies.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
No extra filter for cartridge filter. Provide extra cartridge filter. Intent to Suspend issued.
Jan 29, 2019 0 demerits · 0 violations
Inspector comments: No violations observed at time of inspection.
No violations were recorded for this inspection.
Nov 19, 2018 0 demerits · 0 violations
Inspector comments: No violations observed during inspection.
No violations were recorded for this inspection.
Feb 21, 2018 6 demerits · 1 violation
#22 · Premises: emergency telephone provided −6
Observed incorrect phone number posted at emergency phone. Corrected on site
Nov 15, 2017 2 demerits · 1 violation
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Observed hot water in restrooms at 115 degrees. Hot water in restrooms should not exceed 110 degrees
Jan 25, 2017 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED
Timer 10min. and 15min. settings would not work. Jets only run for 5 min. max.
No violations were recorded for this inspection.
Sep 26, 2016 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED
No violations were recorded for this inspection.
Mar 10, 2016 2 demerits · 1 violation
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed vent fan not operational. Repair fan.
Sep 30, 2015 6 demerits · 1 violation
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
Observed VAC-ALERT device for main drains/skimmers to be malfunctioning such that it is always tripped "on" and cannot be reset. The needle on the gauge face was also found to have broken off. VAC-ALERT was swapped with one for the jet lines and jet lines were disabled at the breaker box. -C.D.I.
Feb 11, 2015 8 demerits · 2 violations
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Handrail loose. Maintain in good condition.
#22 · Premises: emergency telephone provided −6
Emergency phone number not posted. Corrected.
Oct 21, 2014 0 demerits · 0 violations
No violations were recorded for this inspection.
Feb 27, 2014 4 demerits · 1 violation
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed the flow meter for the spa to not be operating. Maintain all flow meters to ensure proper functioning.
Nov 14, 2013 0 demerits · 0 violations
Inspector comments: Spa looked great.
Keep up the good work.
No violations were recorded for this inspection.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “ALDERSGATE RETIREMENT COMMUNITY” or State ID 2060550149). Inspection type (routine vs. follow-up) is not published in the county's data.