10demerits
RITZ-CARLTON CHARLOTTE, THE
201 E TRADE ST, Charlotte, NC 28202
Year-Round Spa · NC permit/State ID 2060550163
Latest result10 demerits
Last inspectedFeb 10, 2026
Inspections on record18
On record sinceNov 11, 2013
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Nov 11, 2013Lower is betterFeb 10, 2026
Inspections & violations
Feb 10, 2026 10 demerits · 4 violations
Inspector comments: Gerald Astacio present during the inspection.
Note: Jet 1 flow meter is requited to be changed to a 5% accurate flow meter prior to 2026 operating permit or permit will not be issued. A new PDSC form shall be submitted with documentation for approval.
Permit applications and fee are due by end of business on February 27th to avoid a late fee.
Permit Restrictions: Flow meters for waterfall and jets shall remain operable with flow no greater than 100 gpm due to drain cover flow restrictions.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter for filtration pump not operable. No permit restriction. Repair flow meter so operable.
Flow meters for waterfall and jets verified as the following flow meeting permit restrictions - Waterfall at 100 gpm; Jets 1 and 2 at 50 gpm and 40 gpm. Note: Jet 1 flow meter is required to be changed to a 5% accurate flow meter with new PDSC form submitted prior to permit for 2026. If not complete, permit will not be issued. All other flow meters ok.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Bucket of bromine tabs in pump room next to tablet feeder. Store chemicals in chemical storage room. Corrected during the inspection. Bag of dry chemical on chemical storage room floor. Dry chemicals not in waterproof containers shall be stored up off the floor. Corrected during the inspection.
#32 · Dressing and sanitary facilities: floors smooth, slip-resistant, kept clean −2
Floors in restrooms do not appear to be slip-resistant. Provide slip resistant flooring in restrooms.
#33 · Dressing and sanitary facilities: hose bibbs and floor drains provided −2
No floor drain in restrooms. Original construction. Provide floor drain in restrooms.
No hose bib in restroom. Provide hose bib. Original construction.
Nov 5, 2025 22 demerits · 6 violations
Inspector comments: Observed on one drain cover has a less than 1/2 inch gap between wall and backing piece. Secure to wall within 30 days. Verified cover is secure during inspection.
Inspection conducted by Kurtis Nelson and Katie Rudisill.
.2535(10) Testing reagents are expired. Replace expired reagents. Intent to Suspend issued.
Flow meters for jet pumps not working. Both flows are required at 100 gpm. Repair flow meters for permit restriction. Jets turned off during inspection and shall remain off until repaired. Intent to Suspend issued. Filtration flow meter not operable. Intent to Suspend issued.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Some daily check missing in logs.
.2535(10) Testing reagents are expired. Replace expired reagents. Intent to Suspend issued.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmer was observed with an accumulation of residue. Skimmers shall be kept clean.
#22 · Premises: emergency telephone provided −6
2530. Emergency phone could not receive calls. Was repaired during inspection with new phone. Will verify the call back, dialing instructions, address, and phone number on new permanent phone when returning for the ITS verification.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meters for jet pumps not working. Both flows are required at 100 gpm. Repair flow meters for permit restriction. Jets turned off during inspection and shall remain off until repaired. Intent to Suspend issued. Filtration flow meter not operable. Intent to Suspend issued.
Waterfall flow meter observed not working. CDI
Small leak at filtration pump. Repair leak. Did not warrant repair at time of inspection.
#32 · Dressing and sanitary facilities: floors smooth, slip-resistant, kept clean −2
Floors in restrooms do not appear to be slip-resistant. Provide slip resistant flooring in restrooms.
#33 · Dressing and sanitary facilities: hose bibbs and floor drains provided −2
No floor drain in restrooms. Original construction. Provide floor drain in restrooms.
No hose bib in restroom. Provide hose bib. Original construction.
Jan 13, 2025 22 demerits · 6 violations
Inspector comments: Intent to Suspend issued for: .2518 - repair flow meters on both jets and waterfall. Permit restriction that flow shall not exceed 100 gpm for any flow due to drain cover flow restriction.
Brandon Flannery present during the inspection.
#3 · Water quality: pool water pH −6
Spa pH at 6.8. Corrected to 7.4 during the inspection. Maintain pH at 7.2 to 7.8.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Total alkalinity not recorded for last two weeks in December and January. Ensure weekly record keeping for TA.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
No flow meter on chlorinator. If ever replaced, install per mfg. instructions.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meters for jet pumps not working. Both flows are required at 100 gpm. Repair flow meters for permit restriction. Intent to Suspend issued.
Waterfall jet pump not operable. Flow restriction at 100 gpm. Intent to Suspend issued.
Small leak at jet pump. Repair leak. Did not warrant repair at time of inspection.
#32 · Dressing and sanitary facilities: floors smooth, slip-resistant, kept clean −2
Floors in restrooms do not appear to be slip-resistant. Provide slip resistant flooring in restrooms.
#33 · Dressing and sanitary facilities: hose bibbs and floor drains provided −2
No floor drain in restrooms. Original construction. Provide floor drain in restrooms.
No hose bib in restroom. Provide hose bib. Original construction.
Jul 29, 2024 30 demerits · 8 violations
Inspector comments: Intent to Suspend issued for:
.2524 - repair light for night swimming approval.
.2518 - repair flow meters for jets so that reading at 100 gpm or less
.2518 - provide spare pump basket for pump
#3 · Water quality: pool water pH −6
Spa pH at 6.8. Corrected to 7.2 during the inspection.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Some days with logs at 7.0 for pH at spa. No corrective action noted. If spa pH is not 7.2 to 7.8, spa shall be closed. Provide corrective action.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Water level low. Keep high enough so that skimmer remains operable.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Light not operable in spa. Repair light. Spa is approved for night swimming. No night swimming until light is repaired. Intent to Suspend issued.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
No flow meter on chlorinator. If ever replaced, install per mfg. instructions.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meters for jet pumps not working. Both flows are required at 100 gpm. Repair flow meters for permit restriction. Intent to Suspend issued.
No spare pump basket for pump. Intent to Suspend issued.
#32 · Dressing and sanitary facilities: floors smooth, slip-resistant, kept clean −2
Floors in restrooms do not appear to be slip-resistant. Provide slip resistant flooring in restrooms.
#33 · Dressing and sanitary facilities: hose bibbs and floor drains provided −2
No floor drain in restrooms. Original construction. Provide floor drain in restrooms.
No hose bib in restroom. Provide hose bib. Original construction.
Jan 23, 2024 20 demerits · 6 violations
Inspector comments: 21 - Operator stated lights operational. Provide picture by 1/24 to maintain night swimming approval.
Onsite visit to spa for in-field plan review and operating permit inspection. All drain covers changed out to VGBA-2017 SDX2 drain covers. New jet pump installed. Site visit made for new pump installation. Observed the following:
1) Electrical passed inspection 11/22/2023.
2) One jet - Pentair WFK-8, 2 hp pump with (2) Paramount SDX2 VGBA-2017 drain covers. 3" main drain line and 3" return line.
3) New jet - Pentair IntellifloVS+SVRS, 011057 with (2) Paramount SDX2 VGBA-2017 drain covers. 3" main drain line and 3" return line.
4) True flow reading with properly installed flow meters for both pumps at 98 gpm for WFK pump and 100 gpm for 011057 pump.
Permit Restriction: 1) Flow meter for waterfall must remain operational not to exceed 100 gpm due to flow restriction of drain cover. 2) Flow meter must remain operable on both flow meters for jet returns. Flow shall not exceed 100 gpm due to flow restriction of the main drain covers.
Permit issued while onsite. Pump replacement approved.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No logs kept for spa. Spa has been closed to the public. Ensure daily record keeping for chlorine, pH, main drain checks and temp daily. Maintain weekly record keeping for total alkalinity.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Some sand on spa floor. Keep clean.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmer without weir. Replaced during the inspection.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
No flow meter on chlorinator. If ever replaced, install per mfg. instructions.
#32 · Dressing and sanitary facilities: floors smooth, slip-resistant, kept clean −2
Floors in restrooms do not appear to be slip-resistant. Provide slip resistant flooring in restrooms.
#33 · Dressing and sanitary facilities: hose bibbs and floor drains provided −2
No floor drain in restrooms. Original construction. Provide floor drain in restrooms.
No hose bib in restroom. Provide hose bib. Original construction.
Dec 3, 2019 30 demerits · 8 violations
Inspector comments: Immediate Suspension issued for spa pH and missing drain cover/equalizer line cover. Once corrected, please contact Katie at 704-309-5494 to re-open the spa. The spa shall remain closed until a return visit has been made.
#3 · Water quality: pool water pH −6
Spa pH below 6.8. Immediate Suspension issued. Provide pH at 7.2 to 7.8.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Test kit with black build-up in test tube. Replace test kit. 30 day intent to suspend issued for pool inspection.
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
One drain cover not in place on main drain and EQ line cover (plugged and dummy cover) not in place on pool wall - hole in wall. Replace per requirement. Immediate Suspension issued. If new cover replaced, provide updated PDSC form.
.2539(b) All suction outlets shall be protected by anti-entrapment cover/grates in compliance with APSP-7.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Handrail loose on spa. Keep tighten.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Some fittings missing from jets and returns. Replace fittings as needed.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter stuck. Keep operational. Corrected during the inspection.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Muriatic acid stored over bicarb. Store chemicals so not to present a hazard. Corrected during the inspection.
#33 · Dressing and sanitary facilities: hose bibbs and floor drains provided −2
No hose bib or floor drain in pool restrooms. Original construction. Provide hose bib and floor drain.
Feb 27, 2019 16 demerits · 5 violations
Inspector comments: Immediate Suspension issued for spa pH. Once corrected, contact Katie at 704-309-5494 to re-open the spa.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Spa pH at 6.8. Test kit provided without reagents to test pH properly. Immediate Suspension issued.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(10) Provide test kit capable of measuring disinfectant level, cyanuric acid and total alkalinity. Test kit provided to test pH without reagent for pH indicator specific to test kit. Provide a test kit with proper reagents.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Alkalinity not recorded weekly in the last week and a half. Prior recordings have been weekly. Record weekly.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
.2521 Install ladders per manufacturer instructions. Step handrail loose.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2534(5) Chemicals shall be stored as to prevent a reaction and permit for easy clean-up. Wet chemicals stored over dry chemicals in chemical storage room. Corrected during the inspection.
#33 · Dressing and sanitary facilities: hose bibbs and floor drains provided −2
.2626(c) Floor drains shall be provided in restrooms.
.2626(d) Provide hose bib so that all parts of restroom can be reached with a 50 ft hose.
Restrooms without hose bibs or floor drains. Restrooms built without.
Oct 24, 2018 18 demerits · 5 violations
Inspector comments: Immediate Suspension issued for pool cloudiness. Once corrected and chemicals correct, contact Katie Wilson at 704-309-5494 to schedule a return visit to re-open the spa.
#1 · Water quality: water clear enough to clearly see bottom of pool and pool drain −6
Water cloudy. Main drains and screws not clearly visible. Immediate Suspension issued.
.2535(2) Main drains must be clearly visible from the pool deck.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No alkalinity recorded. Record weekly. Days missing dates on logs.
.2535 (11) The pool operator shall inspect the pool at least daily and maintain written records.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Spa step handrail loose.
.2521 Install ladders per manufacturer instructions.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter stuck.
.2518(g) Keep flow meter operational.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Light burnt out in chemical storage room. .2534(6) Provide sufficient lighting in chemical storage room.
Mar 27, 2018 16 demerits · 4 violations
Inspector comments: NO POINTS WERE TAKEN FOR THE FOLLOWING:
#33 - Observed no floor drains in restrooms.
#3 · Water quality: pool water pH −6
Observed pH to be 6.8 in spa. Corrected during inspection using sodium bicarbonate where pH measured 7.2 by end of inspection.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed weekly total alkalinity records to be spotty where there are weeks where total alkalinity was not recorded. Ensure total alkalinity is checked and recorded weekly.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed flow meter to be stuck. Ensure flow meter is working at all times.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
REPEAT Observed floor next to swimming pool pumps to have standing water. Pump seal has been ordered. Water is regularly vacuumed. Ensure pump room floor stays dry.
Sep 21, 2017 6 demerits · 2 violations
Inspector comments: 28 - General Comment - Operator stated that extra cartridge filters located in a different location. Provide in pump room for next inspection.
General Comment - Will follow-up on PDSC forms with pool operator if required.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Some chemicals expired for test kit on deck and in pump room. Provide test kit chemicals that are not expired.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Pump room floor wet next to backwash tanks. Keep dry.
Jan 30, 2017 2 demerits · 1 violation
Inspector comments: Note: Drain covers expire at end of February. Once replaced, submit new PDSC forms for each pump for approval. Forms must be provided by expiration of drain covers or Immediate Suspension will be issued.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Handrail at steps loose. Tighten and keep in good repair.
Oct 10, 2016 32 demerits · 8 violations
Inspector comments: Immediate Suspension issued for pH and VGB - drains secure to wall and suction hazard.
Note: 2015 permit posted. Post 2016 pool permit.
#3 · Water quality: pool water pH −6
Spa pH at 6.8. Maintain at 7.2 to 7.8. Immediate Suspension issued.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Alkalnity not recorded weekly. Record weekly.
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
One main drain on spa wall not attached to wall. Some drains without stainless steel screws. Secure to wall and replace screws with stainless steel. Immediate Suspension issued.
PDSC forms indicate that drains for jets are tied together. 3 main drains present - can only handle 246 gpm. Max flow for WFK-8, 2hp pumps is 280 gpm. Immediate Suspension issued for suction hazard. Drains cannot handle flow from pumps.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Some mildew on walls of skimmer under lid. Keep clean.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Handrail loose at steps. Keep in good repair.
#18 · Premises: lifeguards present or warning signs posted −4
Warning sign states "doctors". Shall state "doctor."
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter stuck. Keep operational.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
One sink in men's restroom not operable. Repair sink.
Feb 25, 2016 18 demerits · 5 violations
Inspector comments: 29 - General Comment: Mirrors in restrooms not shatterproof. Provide shatterproof mirrors. PDSC forms verified in field.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Alkalinity not recorded weekly. Record weekly.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Some mildew in skimmer. Keep clean.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Lounge chair directly next to spa. Move chair to allow for 4 ft clearance at least 1/2 way around spa.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter not operating. Repair.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Bag of bicarb on floor of chemical storage. Keep storage up off floor.
Dec 9, 2015 2 demerits · 1 violation
Inspector comments: PDSC forms verified in field. One form incorrect and one form missing. 4 pumps total in pump room. Filtration - Whisperflo WFK-4 with 4 Drainsafe coversJet Pumps - Whisperflo WFK-8 (3)Feature Waterfall - Whisperflo WFK-4 (2) - listed as a WFK-8 on the current formSubmit accurate PDSC forms for all pumps located in pump room. Main drains must be able to handle max flow of the pump.Blank PDSC forms are available on our website at meckpools.charmeck.org. Submit for approval through email, fax or mail.
#33 · Dressing and sanitary facilities: hose bibbs and floor drains provided −2
Hose bib in chemical storage room without backflow prevention device. Provide.
Jan 5, 2015 8 demerits · 2 violations
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One skimmer with mildew.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter stuck. Keep operational.
Sep 24, 2014 6 demerits · 1 violation
Inspector comments: Note: Glass candle holders on pool deck. Removed during inspection.
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
Drain cover on spa wall not secured. Secured during inspection.
Feb 19, 2014 4 demerits · 1 violation
Inspector comments: 6 - General Comment: Equalizer line cover cut to fit equalizer line. Note: Cover must be fit on equalizer. Approved to plug equalizer. To be determined on main drains.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed skimmer with mildew. Keep clean.
Nov 11, 2013 4 demerits · 1 violation
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed inside of skimmer with mildew. Keep clean.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “RITZ-CARLTON CHARLOTTE, THE” or State ID 2060550163). Inspection type (routine vs. follow-up) is not published in the county's data.