4demerits
ARCADIA STUDENT LIVING
707 SANCTUARY PLACE, Charlotte, NC 28213
Year-Round Spa · NC permit/State ID 2060550177
Latest result4 demerits
Last inspectedOct 26, 2026
Inspections on record19
On record sinceNov 1, 2016
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Nov 1, 2016Lower is betterOct 26, 2026
Inspections & violations
Oct 26, 2026 4 demerits · 1 violation
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed no weekly records for total alkalinity or cyanuric acid. Maintain records as required.
.2535(11) Provide weekly recordings for cyanuric acid and total alkalinity.
Jan 21, 2026 8 demerits · 2 violations
#3 · Water quality: pool water pH −6
Observed pH at 6.8. Adjusted to 7.7 onsite.
.2535(1) Maintain pH at 7.2 to 7.8.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed water on pump room floor. Repair leak.
.2533(d) Pump room floor shall be kept dry and free of standing water.
Jul 29, 2025 10 demerits · 2 violations
#3 · Water quality: pool water pH −6
Observed pH at 6.8. Adjusted pH to 7.3 onsite.
.2535(1) Maintain pH at 7.2 to 7.8.
#14 · Pool maintenance: spa timer working properly −4
Observed spa timer running longer than 15 minutes. Adjusted to less that 15 minutes onsite.
.2537(b) Spa times shall not exceed 15 minutes without manual resetting.
Feb 17, 2025 10 demerits · 2 violations
#3 · Water quality: pool water pH −6
Observed pH at 6.8. Adjusted to 7.8 onsite.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed excessive debris in skimmers. keep skimmers free of debris.
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction.
Mar 14, 2024 16 demerits · 4 violations
Inspector comments: Issued intent to suspend for items 8,14,16,24. Please correct within 30 days. Please call James Bjorneboe at 704-507-6820 once items are corrected for re-inspection.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed weir missing from skimmer. Replace missing weir.
.2518(k) Replace missing weirs.
#14 · Pool maintenance: spa timer working properly −4
Observed spa timer running longer than 15 minutes, Repair/ replace.
.2537(b) Spa times shall not exceed 15 minutes without manual resetting.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed all gates not self-closing/ self-latching. Gates were getting caught on concrete. Ensure gates are all self-closing/ self-latching. Also observed door to lobby next to emergency phone not self-closing/ self-latching or equipped with an audible alarm or bell. Correct.
.2537(b) All gates and doors shall be self-closing, self-latching.
.2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed flow meter stuck. Repair.
.2518(g) Keep flow meter operational.
Oct 18, 2023 26 demerits · 5 violations
Inspector comments: Issued immediate suspension for chlorine, pH, and inoperable emergency phone. Please correct all items and call James Bjorneboe at 704-507-6820 once complete. Spa must remain closed until items are corrected.
#2 · Water quality: disinfectant residual provided by −6
Observed chlorine at 0.5ppm. Maintain chlorine at a minimum of 1.0ppm.
.2535(4) Maintain chlorine at least 1.0 ppm.
#3 · Water quality: pool water pH −6
Observed pH at 6.8. Maintain chlorine between 7.2 and 7.8.
.2535(1) Maintain pH at 7.2 to 7.8.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed only weir missing from skimmer. Replace.
.2518(k) Replace missing weirs.
#22 · Premises: emergency telephone provided −6
Emergency phone inoperable. Ensure emergency phone is working properly.
.2530(f) Emergency notification systems must provide 24 hr. monitoring, be capable of routing calls to 911, and be able to electronically transfer Automatic Number and Locator Identification for the phone.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter stuck. Repair.
.2518(g) Keep flow meter operational.
Jan 19, 2023 10 demerits · 3 violations
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed skimmer with debris. Keep skimmers free of debris.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed gate behind spa propped open. Also observed door to pool deck near emergency phone not self-closing/ self-latching. Both items corrected on site.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed leak on spa line in pump room. Repair leak.
Oct 4, 2022 20 demerits · 4 violations
#3 · Water quality: pool water pH −6
Observed chlorine at 0.4ppm. Adjusted to 7.0ppm onsite
#4 · Water quality: water temperature of heated pool −6
Observed pH at 6.8. adjusted to 7.5 onsite
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed no main drain checks for October. Record main drains safety checks daily.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed gate closest to spa not self closing, self latching. Corrected onsite.
Mar 1, 2022 14 demerits · 3 violations
Inspector comments: Issued Immediate suspension for #2 (chlorine). Please call James Bjorneboe at 704-507-6820 once issue has been corrected.
#2 · Water quality: disinfectant residual provided by −6
Observed no chlorine in pool. Maintain chlorine at a minimum of 1.0ppm. Immediate suspension item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed excessive debris in skimmer. Keep skimmers free of debris. Corrected on site.
#20 · Premises: caution signs posted at hot water spas −4
Observed spa signage with incorrect verbiage. Add the word "raise" in at least 1/2 inch in height in the phrase "Do not use the spa/hot tub while under the influence of alcohol, tranquilizers, or other drugs that cause drowsiness or that raise or lower the blood pressure"
Oct 14, 2021 24 demerits · 6 violations
Inspector comments: Matt Empson present during the inspection. No signature due to covid restrictions.
Immediate Suspension issued for emergency phone. Once corrected, contact Katie Rudisill at 704-309-5494 to schedule a return visit to re-open the spa.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No test kit kept on site. Provide test kit with reagents.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Observed damage to plaster on spa floor in multiple locations. Did not appear to present cut hazard. Operator stated that he is waiting for approval on re-plaster of spa. May require definite repair if worsens.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Fence at 47" from ground to left of top entry gate (facing gate on outside). Extends where landscaping is. Maintain fence at 48" in height from outside.
>2" from ground to bottom of barrier at landscaped area at handicap ramp. Maintain 2" or less under barrier.
Top gate not self-latching, self-closing. Repair to self-close, self-latch.
New concrete poured by pump room. Bottom gate sticking when opened fully. Repair so that gate swings freely to self-close, self-latch.
#20 · Premises: caution signs posted at hot water spas −4
Signage incorrect. Signage reads "permissions" and should read permission. S eliminated during inspection. Signage reads "coold" instead of cool. Corrected during the inspection. Signage reads incorrect wording for the following: should read raise or lower blood pressure. "Do not use the spa/hot tub while under the influence of alcohol, tranquilizers, or other drugs that cause drowsiness or that raise or lower blood pressure." Wording shall be exact in at least 1/2" lettering.
#22 · Premises: emergency telephone provided −6
Phone did not connect to 911 when button pushed. Second try, phone connected; however, 911 could not hear inspector. Unable to verify address and phone number. Phone shall operate so that phone connects to 911 and 911 operator can audibly hear inspector. Address and phone number shall be verified. Phone number posted, when dialed, shall ring back to the emergency phone to audibly ring or answer directly. Immediate Suspension issued.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
One loose toilet seat in women's restroom. Keep fixtures in good repair.
Apr 13, 2021 12 demerits · 3 violations
Inspector comments: Inspection conducted with CPO Matt Empson and Terry with Caribbean Pool Services. Due to COVID-19 precautions, inspection was not signed by the operator.
NOTE: 911 operator had difficulty hearing me. This is a repeat issue. Operator has turned the phone up as loud as he could. Recommend replacing the phone.
NOTE: Spa filtration pump motor changed out. Pump still the same, no label observed on the pump housing. Electrical permit E3891665 passed inspection 2-23-2021.
Observed broken glass on the pool deck beside a lounge chair. Maintain pool/spa area free of broken glass. - Removed by operator.
Flow meter heavily worn, recommend replacing.
Plaster chipping on spa floor. Maintain in good condition.
Permit issued.
No Night Swimming
“Executive Order No. 141 or subsequent Orders are in effect unless such Orders are rescinded or superseded by another applicable Order.”
#3 · Water quality: pool water pH −6
pH 7.0. .2535(1) Maintain pH at 7.2 to 7.8. - Corrected to 7.2.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Chlorine reagents expired. .2535(10) Provide test kit capable of measuring disinfectant level, cyanuric acid and total alkalinity. - Operator will order a new test kit for this season. Caribbean Pools makes onsite chemical checks daily and has a test kit in their vehicle.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Some of the faucets loose in the men's restroom. .2526(m) Keep restrooms and fixtures clean and in good repair.
Nov 4, 2020 16 demerits · 5 violations
Inspector comments: Inspection conducted with Eddy Alvarez. Due to COVID-19 precautions, inspection was not signed by the operator.
7) Heavy scum buildup on tiles, plaster with green staining, plaster chipping. Maintain spa floor and walls clean and in good condition.
22) Operator had difficulty hearing me. Recommend adjusting microphone volume on emergency phone.
22) Unable to connect to emergency phone when called. Ensure that emergency phone is capable of accepting calls in the event of a dropped call. Will return to check in 2 weeks. Failure to correct this will result in permit suspension.
24) Flow meter heavily worn. Recommend replacing.
“Executive Order No. 141 or subsequent Orders are in effect unless such Orders are rescinded or superseded by another applicable Order.”
Intent to suspend issued
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#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records since Monday. No temperature checks since June. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Weir stuck. May need trimmed down or replaced with a weir that better fits. .2518(k) Install functional weirs. - Intent to suspend item.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Main gate and gate by volleyball court < 48" high. .2528(a) Pool gate shall be at least 48" in height measured from outside of barrier with no gaps > 2" under the gate. - Intent to suspend item.
Plexiglass cracked and piece missing by main gate. .2528(a) Gate latches located at less than 54" shall require the use of key, combination lock or card reader or be located on the inside of the gate at least three inches below the top of the gate with no greater than 1/2" within 18" of latch mechanism. - Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Dry chemicals on the ground in the chemical storage room. .2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
Leak at filtration pump. .2533(d) Pump room floor shall be kept dry and free of standing water.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
Restrooms closed due to COVID-19. .2526(a) Provide at least one sink and toilet for residents and guests if furthest unit is more than 300 feet from the pool at hotels, motels, condominiums and apartments.
Jun 8, 2020 16 demerits · 4 violations
Inspector comments: Inspection conducted with Matt Empson and Terry with Caribbean Pool Services. Due to COVID-19 precautions, inspection was not signed by the operator.
911 had difficulty hearing me. Recommend adjusting the volume. This was noted on the previous inspection.
Housing on filtration pump has been changed, no label on new housing for Hayward TriStar pump. 3/4 HP motor observed.
Broken glass between pool and spa. Ensure that pool and spa deck are free of broken glass. Corrected. Recommend thoroughly cleaning the pool and spa.
Office and restrooms closed due to COVID-19 precautions. Did not inspect restrooms. Would recommend providing restrooms to bathers.
Permit issued.
No Night Swimming
“Executive Order No. 141 or subsequent Orders are in effect unless such Orders are rescinded or superseded by another applicable
Order.”
#3 · Water quality: pool water pH −6
pH 7.0. .2535(1) Maintain pH at 7.2 to 7.8. Corrected to 7.4
#14 · Pool maintenance: spa timer working properly −4
Spa timer > 15 minutes. .2537(b) Spa times shall not exceed 15 minutes without manual resetting. Corrected.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Main gate standing open, gate spring stuck underneath it. Side gate does not latch. .2537(b) All gates and doors shall be self-closing, self-latching. - Corrected.
Some bent pickets by main gate, 5" gaps in fence. .2528(a) Provide no openings in fence and/or gate greater than 4"x4". Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Light not working in chemical storage room. .2534(6) Provide sufficient lighting in chemical storage room.
Dec 11, 2019 34 demerits · 9 violations
Inspector comments: 911 had difficulty hearing me. Recommend adjusting the volume.
Autofill running, water running out of the overflow. Recommend adjusting the autofill so the chemicals remain balanced and the chemical feeders don't have to run constantly.
Carribean Pools had the spa jets turned off because they were running constantly. Did not test the jets. Ensure that spa timer turns off that jets within 15 minutes of activiation.
Pump housing on filtration pump was changed prior to the previous inspection. No markings on Hayward TriStar pump. 3/4 HP motor observed.
NOTE: Equalizer lines recently disabled. Plugs were not installed per state guidelines. Plugs are easily removable. Follow state guidelines to ensure that there are no future issues with the work done. Including draining the water below the equalizer line to remove all of the water in the line and installing plugs such that they can only be removed with a tool. There should be no stagnant water in the line.
Immediate suspension issued.
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Contact Will Harrison (704-507-6824) for reinspection when issues are corrected.
#3 · Water quality: pool water pH −6
pH 8.4. .2535(1) Maintain pH at 7.2 to 7.8. - Immediate suspension item.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No main drain checks for December. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Intent to suspend item.
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
Equalizer line covers have been abandoned. Do not have an approved PDSC form on file reflecting this. .2539(c) All pools, prior to permit issuance, shall provide documentation to the Department to verify suction outlet safety compliance. - Immediate suspension item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmer basket cracked. .2518(k) Replace missing or damaged skimmer basket. - Intent to suspend item.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Missing one return fitting and one jet fitting. .2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. - Intent to suspend item.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Back gate not self-closing. .2537(b) All gates and doors shall be self-closing, self-latching. - Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Filter multiport leaking. .2533(d) Pump room floor shall be kept dry and free of standing water.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Labels heavily worn/missing. .2518(d) Piping and valves shall be labeled with color codes or labels.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Faucet loose in men's locker room. .2526(m) Keep restrooms and fixtures clean and in good repair.
Apr 10, 2019 8 demerits · 3 violations
Inspector comments: Back gate sticks. Ensure gate is self-closing and self-latching.
Flow meter markings starting to fade. Recommend replacing.
Labels gone from filtration pump. Per operator, housing was replaced last year, everything else the same. Observed Hayward TriStar pump with 3/4 HP motor.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No temperature checks. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Corrected by operator.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Labeling missing or faded. .2518(d) Piping and valves shall be labeled with color codes or labels.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Faucet loose in men's restroom. .2626(m) Keep restrooms and fixtures clean and in good repair.
Sep 24, 2018 36 demerits · 9 violations
Inspector comments: 22) 911 operator had difficulty hearing me. Recommend turning the mic up on the emergency phone.
Intent to ssupend issued.
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#2 · Water quality: disinfectant residual provided by −6
No chlorine in the spa. Maintain spa with at least 1ppm free chlorine. Corrected to 1ppm.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No cyanuric acid checks. Check cyanuric acid at least weekly. Maintain at no more than 100 ppm. - Intent to suspend item.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Sand on the spa floor. Vacuum regularly.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmer basket dirty. Clean regularly.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Missing a return fitting. Install directional eyeball fitting. - Intent to suspend item.
Some spa jets missing fittings. Install jet fittings. - Intent to suspend item.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Fence < 48" in places. Fence with gaps > 2" under the fence. Maintain fence at least 48" high with no gaps > 4" under the fence. - Intent to suspend issue.
Main gate and door door clubhouse not self-closing and self-latching. Maintain gates and doors self-closing and self-latching. For door can be self-closing and alarmed instead. - Intent to suspend item.
Maintain gate with no openings > 1/2" within 18 inches of the crashbar. - Intent to suspend item.
Remove diagonals, install plexiglass or alternative solution where there are no footholds less than 45" on fence and gates. - Intent to suspend item.
#20 · Premises: caution signs posted at hot water spas −4
Spa signage posted does not meet requirements. Sign off to the side has incorrect wording. Sign at the spa in less than 1/2" lettering. - Intent to suspend item. Provide correct signage in at least 1/2" lettering stating the following:
"CAUTION:
-Pregnant women; elderly persons, and persons suffering from heart disease, diabetes, or high or low blood pressure should not enter the spa/hot tub without prior medical consultation and permiss . ion from their doctor;
-Do not use the spa/hot tub while under the influence of alcohol, tranquilizers, or other drugs that cause drowsiness or that raise or lower blood pressure;
-Do not use alone;
-Unsupervised use by children is prohibited;
-Enter and exit slowly;
-Observe reasonable time limits (that is, 10-15 minutes), then leave the water and cool down before returning for another brief stay;
-Long exposure may result in nausea, dizziness, or fainting;
-Keep all breakable objects out of the area."
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Provide spare pump basket for pump. - Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Dry chemicals on the floor in the chemical storage room. Store all chemicals in a bucket or on a shelf.
Jan 30, 2018 8 demerits · 2 violations
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed minor amount of debris in skimmers. Keep skimmers free of debris.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Fence not self closing/self latching. Corrected onsite.
Sep 18, 2017 10 demerits · 2 violations
#3 · Water quality: pool water pH −6
Observed pH to be 6.8 upon arrival. pH corrected to 7.3. -C.D.I.
#14 · Pool maintenance: spa timer working properly −4
Observed spa timer to run past 15 minutes with jets. Correct to 15 minutes or less. I.T.S. ISSUED. EXPIRES 10/18/17 at 10:30am.
Nov 1, 2016 42 demerits · 10 violations
Inspector comments: POOL CLOSED TO SWIMMING
#2 · Water quality: disinfectant residual provided by −6
Observed 0.0ppm chlorine. 1.0ppm is required.
#3 · Water quality: pool water pH −6
Observed 8.1pH. 7.2-7.8pH is required.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed logs not properly kept. pH, cl2, and main drains must be checked and recorded daily. Total Alkalinity and Cyanuric Acid must be checked and recorded 1 time a week. The CPO must visit the pool 1 time a day when the pool/spa is open to swimming.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Observed 1 eyeball fitting missing. Repair it.
#14 · Pool maintenance: spa timer working properly −4
Spa timer is allowing more than 15 min, Correct spa timer.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed broken plexiglas shield on gate. Provide a proper shield out to 18 inches from push bar.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Observed broken clear glass on deck at spa and pool. Spa water is unaffected. Pool needs to be drained and glass on pool bottom removed.
#19 · Premises: signs prohibit glass containers or pets in pool area −4
Observed spa sign to be improper.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed flow meter stuck.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed chemicals improperly stored.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “ARCADIA STUDENT LIVING” or State ID 2060550177). Inspection type (routine vs. follow-up) is not published in the county's data.