30demerits
APARTMENTS AT HOLLY CREST
10621 HOLLY VILLAGE CIRCLE, Huntersville, NC 28078
Year-Round Spa · NC permit/State ID 2060550179
Latest result30 demerits
Last inspectedJul 21, 2025
Inspections on record20
On record sinceApr 26, 2016
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Apr 26, 2016Lower is betterJul 21, 2025
Inspections & violations
Jul 21, 2025 30 demerits · 8 violations
Inspector comments: Inspection conducted with CPO Ricardo Trujillo. Ricardo is the new CPO. Updated our files.
New management company. Emailed manager a copy of the application. Will need to update and return it to our office so we can update our files.
Observed new spa jet blower motor. Ensure that if blower motor is installed work is done by a licensed electrician and electrical permit and passing inspection are obtained from Mecklenburg County Code Enforcement. Pool must remain closed while work is being done.
Spa jets not functioning. Ensure that if jets are working, they automatically shut off within 15 minutes of activation.
Immediate suspension issued
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Contact Will Harrison (704) 507-6824 for re-inspection once issues have been corrected.
#2 · Water quality: disinfectant residual provided by −6
No free chlorine in the spa. .2535(4) Maintain chlorine at least 1.0 ppm. - Immediate suspension item.
#3 · Water quality: pool water pH −6
PH 6.8. .2535(1) Maintain pH at 7.2 to 7.8. - Immediate suspension item.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records since 7/14. No cyanuric acid or main drain checks. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmers turned off in the pump room. .2518(k) Skimmers shall be operable. - Intent to suspend item.
Skimmer baskets with debris. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. - Intent to suspend item.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Automatic feeder out of liquid chlorine. .2535(6) Provide NSF approved automatic chlorinator installed per manufacturer instructions. - Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Leak in the pump room. .2533(d) Pump room floor shall be kept dry and free of standing water.
Hoses stored up against pump and piping. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
#27 · Equipment room: filter backwash discharged through an air gap −2
No air gap for backwash. .2513(b) Filter backwash shall be discharged through an air gap.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No soap in unisex restroom. No soap in men’s restroom. No soap in one dispenser in women’s restroom. .2526(j) Provide soap and soap dispenser, no glass, at each sink.
Apr 9, 2025 30 demerits · 9 violations
Inspector comments: Inspection conducted with Johnathan Windham. Advised CPO Frankie Moffit of findings.
Intent to suspend issued
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#5 · Water quality: daily written records of water quality and test kit kept on site −4
No cyanuric acid checks. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmers turned off in the pump room. .2518(k) Skimmers shall be operable. - Intent to suspend item.
#14 · Pool maintenance: spa timer working properly −4
Spa timer > 15 minutes. .2537(b) Spa times shall not exceed 15 minutes without manual resetting. - Intent to suspend item.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Fence < 48” high in places, mostly due to pine straw that was added. .2528(a) Pool fence shall be at least 48" in height measured from outside of barrier. - Pre-permit item.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Erosion chlorinator does not appear to be installed according to manufacturer’s instructions. .2535(6) Provide NSF approved automatic chlorinator installed per manufacturer instructions. - Intent to suspend item.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Fencing around heater < 48” high in places. .2525(b) Heaters shall be equipped with thermostatic controls capable of assuring that the maximum operating temperature of heated public swimming pools other than spas does not exceed 90 degrees Fahrenheit. Such controls shall be accessible only to the operator. - Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Leak in the pump room. .2533(d) Pump room floor shall be kept dry and free of standing water.
Lights not working in pump room. .2533(b) Provide sufficient lighting in pump room.
Lights not working in chemical storage room. .2534(6) Provide sufficient lighting in chemical storage room.
Fan not working in chemical storage room. .2534(3) Provide continuous forced ventilation or cross ventilation in chemical storage room.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Some piping not labeled. .2518(d) Piping and valves shall be labeled with color codes or labels.
#27 · Equipment room: filter backwash discharged through an air gap −2
Provide air gap for backwash. .2513(b) Filter backwash shall be discharged through an air gap.
Jul 22, 2024 4 demerits · 1 violation
Inspector comments: Observed the violations that prevented passing permit inspection from previous visit corrected.
SPA HAS PASSED INSPECTION AND BEEN ISSUED THE PERMIT DECAL. PAPER PERMIT WILL BE AVAILABLE ON-LINE AT THE HEALTH DEPARTMENT WEBSITE. DISPLAY THE PERMIT AND DECAL AT THE SPA DECK AREA.
#20 · Premises: caution signs posted at hot water spas −4
Observed typographical error on spa sign. Observed sign to read “..or that raise or lower the blood pressure.” When is should read “..or that raise or lower blood pressure.” Tape was used to cover the word “the”. Sign is now correct. Exact wording for the spa sign is required. -C.D.I.
Jul 11, 2024 28 demerits · 7 violations
Inspector comments: Pre-permit inspection conducted with Johnathan Windham.
*NOTE* New TR-100C filter installed. This was a like for like change. Did not go through in-field plan review.
Spa jets not functioning. Ensure spa jets turn off within 15 minutes of activation.
Pre-permit inspection did not pass
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Prior to scheduling a re-inspection will need to pay a $100 re-inspection fee by calling our office (980) 314-1620 and paying with a credit card.
#2 · Water quality: disinfectant residual provided by −6
0.3 ppm free chlorine. .2535(4) Maintain chlorine at least 1.0 ppm. - Pre-permit item.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Spotty records. One reading for the month of July. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity. - Pre-permit item.
CPO on record no longer works here. Provide CPO documentation for new CPO. .2537(c) Pool owner shall provide for the operation and maintenance of the pool by a trained pool operator. - Pre-permit item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmers turned off in the pump room. .2518(k) Skimmers shall be operable. - Corrected.
Weir not installed. .2518(k) Provide functional weirs. - Pre-permit item.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Fence < 48” high in places, mostly due to pine straw that was added. .2528(a) Pool fence shall be at least 48" in height measured from outside of barrier. - Pre-permit item.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Automatic chlorinator plugged in directly, pressure/flow switch bypassed. .2535 Automatic acid feeder shall be automatically prevented from operating when the circulation pump is not in operation. - Pre-permit item.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Fencing around heater < 48” high in places. .2525(b) Heaters shall be equipped with thermostatic controls capable of assuring that the maximum operating temperature of heated public swimming pools other than spas does not exceed 90 degrees Fahrenheit. Such controls shall be accessible only to the operator. - Pre-permit item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Items stored by equipment. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
Apr 8, 2024 14 demerits · 3 violations
Inspector comments: Inspection conducted with inspector Chrystal Swinger and maintenance technician Brian Atwood.
Spa timer not working. Ensure timer shuts off the spa jets within 15 minutes of activation.
Shower not working. Leak at shower. Provide functional shower.
Intent to suspend issued
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#2 · Water quality: disinfectant residual provided by −6
0.7ppm free chlorine. .2535(4) Maintain chlorine at least 1.0 ppm. - Corrected to 2.5ppm
#5 · Water quality: daily written records of water quality and test kit kept on site −4
CPO on vacation. No records since then. Missing some weekends. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity. - Intent to suspend item.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Gate unlocked to heaters. Fence < 48” high, and magnalatch < 54” high. .2525(b) Heaters shall be equipped with thermostatic controls capable of assuring that the maximum operating temperature of heated public swimming pools other than spas does not exceed 90 degrees Fahrenheit. Such controls shall be accessible only to the operator. - Intent to suspend item.
Aug 8, 2023 6 demerits · 1 violation
Inspector comments: Inspection conducted with CPO Brennan Smith.
#3 · Water quality: pool water pH −6
PH 6.9. .2535(1) Maintain pH at 7.2 to 7.8. - Corrected to 7.3.
Apr 27, 2023 22 demerits · 6 violations
Inspector comments: Inspection conducted with CPO Bennan Smith and CPO Dani Nixon.
Spa recently replastered, gap around the bottom of one of the SDX2 covers on the spa wall. Ensure cover is installed correctly over the sump.
Holes in the deck where ADA lift was. Recommend replacing ADA lift or filling in holes to eliminate trip hazard.
Intent to suspend issued
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Permit expires on 4/30/2023. Will return on 5/1/2023 to verify intent to suspend items have been corrected.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
New log sheet does not have a place for main drain or temperature checks. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One skimmer basket cracked. .2518(k) Replace missing or damaged skimmer basket. - Corrected.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Pine straw recently added, fence as short as 45” high in places. .2528(a) Pool fence shall be at least 48" in height measured from outside of barrier. - Intent to suspend item.
#20 · Premises: caution signs posted at hot water spas −4
Spa safety signage missing.
.2532(16) Provide signage requiring a shower for each user before entering the spa and prohibiting oils, body lotion, and minerals in the water. - Intent to suspend item.
.2532(15) Provide Caution sign in 1/2" lettering 1/2" in height according to Rule .2532(15). - Intent to suspend item.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter stuck. .2518(g) Keep flow meter operational. - Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Leak in the pump room. .2533(d) Pump room floor shall be kept dry and free of standing water.
Jan 6, 2022 20 demerits · 5 violations
Inspector comments: Inspection conducted by Naly Lor under supervision of Chris Sells.
Intent to suspend issued for spa timer.
Contact Chris Sells when repairs are complete at 704 576 8678.
Pool will be closed by the Department if repairs are not completed within 30 days.
#3 · Water quality: pool water pH −6
Observed pH at 8.4. pH is corrected to 7.5 during inspection.
.2535(1) Maintain pH at 7.2 to 7.8.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Observed chipping on spa floor.
.2537 Keep pool in good repair.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed skimmer with debris.
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction.
#14 · Pool maintenance: spa timer working properly −4
Observed spa time last for more than 15 mins.
.2537(b) Spa times shall not exceed 15 minutes without manual resetting.
Intent to suspend
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed standing water around the spa filter pump.
.2533(d) Pump room floor shall be kept dry and free of standing water.
Jul 8, 2021 14 demerits · 3 violations
Inspector comments: Observed waterline tiles collecting residue.
Keep pool water line tiles clean.
Observed debris in skimmer.
Keep skimmers baskets clean.
Verified PDSC information
Brennen Smith present during inspection.
No signature per COVID guidelines
#3 · Water quality: pool water pH −6
Observed pH at 8.4, corrected to 7.2 during inspection.
.2535(1) Maintain pH at 7.2 to 7.8.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed gate near spa getting hung on landscaping.
.2537(b) All gates and doors shall be self-closing, self-latching.
Intent to Suspend
Observed 3 pickets not secured at top leaving gaps greater than 4". 2 Corrected during inspection.
.2528(a) Provide no openings in fence and/or gate greater than 4"x4".
Intent to Suspend
#20 · Premises: caution signs posted at hot water spas −4
Observed sign incorrect at spa.
.2532(15) Provide Caution sign in 1/2" lettering 1/2" in height according to Rule .2532(15).
Intent to Suspend
Apr 22, 2021 12 demerits · 2 violations
Inspector comments: Permit Suspended for CL and pH.
Call Chris Sells when repairs are completed
Brennen present during inspection.
No signature COVID19
#2 · Water quality: disinfectant residual provided by −6
Observed CL at 0ppm
.2535(4) Maintain chlorine at least 1.0 ppm.
#3 · Water quality: pool water pH −6
Observed pH at 8.0
.2535(1) Maintain pH at 7.2 to 7.8.
Jul 14, 2020 0 demerits · 0 violations
Inspector comments: Verified PDSC information.
Lori Greer present during inspection.
Pool Drain covers expire in December.
Call Chris Sells for details at 704 576 8678.
No signature due to COVID19 social distancing requirements.
No violations were recorded for this inspection.
May 7, 2020 0 demerits · 0 violations
Inspector comments: Brennan Smith present during visit
Observed no non-compliant conditions.
Verified night swimming.
Verified PDSC information.
No signature due to COVID-19 social distancing requirements.
No violations were recorded for this inspection.
Dec 18, 2019 12 demerits · 3 violations
Inspector comments: Intent to suspend issued for cyanuric acid over 100 ppm.
Permit will be suspended if not corrected withing 30 days.
Call Chris Sell when repairs are complete at 704 576 8678
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed spa with pH of 6.8. Corrected during inspection.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535 (4) Lower and maintain cyanuric acid at or below 100 ppm. Observed record logs of cyanuric acid of above 100ppm. ITS issued.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor. Observed non-waterproof bags and boxes of chemicals stored on floor of chemical room.
Jan 18, 2019 4 demerits · 1 violation
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Corrected by operator.
Oct 15, 2018 8 demerits · 2 violations
Inspector comments: Intent to Suspend issued for flow meter and spa timer.
#14 · Pool maintenance: spa timer working properly −4
Spa timer running longer than 15 minutes. .2537(b) Spa times shall not exceed 15 minutes without manual resetting. Intent to Suspend issued.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter not operable. .2518(g) Keep flow meter operational. Intent to Suspend issued.
Feb 21, 2018 26 demerits · 6 violations
Inspector comments: Intent to Suspend issued for gates and fence.
Call Chris Sells with questions concering items or when repairs are complete at 704 576 8678.
Verified PDSC information.
Inspection completed by Jamil Blackmon under supervision of Christopher Sells
#2 · Water quality: disinfectant residual provided by −6
Observed Cl at .6 corrected to 1.5 during inspection.
Maintain Cl at 1.0 ppm or higher for spa
#3 · Water quality: pool water pH −6
Observed pH at 7.9, corrected to 7.3 during inspection
Maintain pH from 7.2 to 7.8.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Observed sand/debris collecting in the bottom of spa.
Keep walls and floor clean.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed skimmer baskets full of leaves.
Keep skimmer baskets clean. Corrected during inspection
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed gate opening with greater than 1/2 inch within 18 inches of locking mechanisms, between entrance and post. Observed cracked plexiglass within 18 inches of locking mechanisms. Observed loose picket with a distance greater than 4 inches on the fence.
Keep openings less than 1/2 inch within 18 inches of locking mechanisms.
Ensure vertical distance between pickets are 4 inches or less.
Intent to Suspend
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed chemicals in non-waterproof containers stored on the floor.
Keep all chemicals in waterproof containers or stored off of the floor.
Nov 13, 2017 18 demerits · 5 violations
Inspector comments: 21) Unable to test underwater lights. Ensure that underwater lights function.
Immediate suspension issued
23)
Contact Will Harrison (704-507-6824) for reinspection when issue has been corrected.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Both skimmers missing weirs. Install functional weirs. - Intent to suspend item.
#14 · Pool maintenance: spa timer working properly −4
Spa timer more than 15 minutes. Timer shall turn off jet pump within 15 minutes of activation. - Intent to suspend item.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
One gate not self-latching. Provide gates that are self-closing and self-latching. - Intent to suspend item.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Spa does not have a chlorinator installed. Chlorine tablet in the skimmer basket. Use NSF approved chlorinator to chlorinate the spa. - Immediate suspension item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Chemicals stored in the pump room. Newly installed liquid chlorine and acid feeder for pool with drums of chemicals in the pump room. Store all chemicals in the chemical storage room. - Intent to suspend item.
General storage in pump room. Provide at least 3 feet clear walkway around equipment.
Mar 1, 2017 20 demerits · 5 violations
Inspector comments: Two of the jet returns missing all or part of fittings. Corrected by operator.
14) spa jets not working. Unable to verify that spa timer shuts off jets within 15 minutes of activation.
Immediate suspension issued.
2)
Inspector will return tomorrow for follow up inspection.
#2 · Water quality: disinfectant residual provided by −6
Chlorine puck in skimmer basket. Only use NSF approved chlorinators to disinfect the spa. Puck removed by operator. - Immediate suspension item.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Pine needles have built up on outside of the fence making the fence < 48 inches high in places. Remove needles or dig down to maintain fence at least 48 inches high. - Intent to suspend item.
#19 · Premises: signs prohibit glass containers or pets in pool area −4
Signage missing. Provide proper signage. - Intent to suspend item.
#20 · Premises: caution signs posted at hot water spas −4
Signage missing. Provide proper spa signage. - Intent to suspend item.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
Provide signage directing bathers to shower before entering the pool.
Aug 30, 2016 10 demerits · 2 violations
Inspector comments: Pine straw building up on fence. Recommend removing or raking back pine straw.
Post copy of permit in pool area.
#2 · Water quality: disinfectant residual provided by −6
Observed tri-chlor tabs in skimmer baskets. Use only NSF approved chlorinators to chlorinate the spa. Removed by operator.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
One door latch loose. Corrected by operator.
Apr 26, 2016 2 demerits · 1 violation
Inspector comments: Permit issued. Post copy of permit in the pool/spa area. Permit is not valid until May 1st, users may use the deck space but may not swim until permit is valid.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No soap in family restroom. Provide soap. Corrected by operator.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “APARTMENTS AT HOLLY CREST” or State ID 2060550179). Inspection type (routine vs. follow-up) is not published in the county's data.