42demerits
APARTMENTS AT HOLLY CREST - INDOOR SPA
16312 HOLLY CREST LN, Huntersville, NC 28078
Year-Round Spa · NC permit/State ID 2060550181
Latest result42 demerits
Last inspectedJan 13, 2026
Inspections on record19
On record sinceDec 14, 2016
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Dec 14, 2016Lower is betterJan 13, 2026
Inspections & violations
Jan 13, 2026 42 demerits · 10 violations
Inspector comments: Inspection conducted with CPO Juan Trujillo.
Spa open for use, facility out of bromine. No bromine in the spa. Any time the water chemistry is off will need to keep the spa closed until the water chemistry is properly balanced.
Paramount SDX2 main drains on spa floor expire 7-7-2026 and Aquastar A10RCFR main drains on spa wall expire 7-2-2028. Prior to expiration, replace with new APSP-16 approved covers and submit updated PDSC form to our office for approval.
Not able to check that automatic acid feeder shuts off when the pump is off, has been kept off until the shipment of bromine comes in. Will check on return visit. Not able to check spa timer. When timer was activated, water from spa jet pump flowed back through air inlet pipe and flooded the pump room. Will check on return visit.
Immediate suspension issued
2)
3)
4)
Contact Will Harrison (704) 507-6824 for re-inspection once issues have been corrected.
#2 · Water quality: disinfectant residual provided by −6
No free bromine in the spa. .2535(5) Maintain bromine at least 2.0 ppm. - Immediate suspension item.
#3 · Water quality: pool water pH −6
pH > 8.4. .2535(1) Maintain pH at 7.2 to 7.8. - Immediate suspension item.
#4 · Water quality: water temperature of heated pool −6
Spa heater has been running high last few inspections. Observed water temperature at 108.6F today. .2535(12) Maintain spa temperature at 104 F or below. - Immediate suspension item.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records since September. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for total alkalinity. - Intent to suspend item.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Some sand on the spa floor. This is a recurring item. .2537(14) Keep pool surface and pool floor free of debris. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Water an inch below the gutter. .2518(k) Water level shall be maintained above the level of the overflow trough on gutter. - Intent to suspend item.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Self-closer on door to fitness center has been removed. Door not self-closing. .2537(b) All gates and doors shall be self-closing, self-latching. - Intent to suspend item.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Both mini splits not functioning. Does not appear that primary ventilation system is working either. .2524(f) Indoor pools shall have mechanical ventilation. - Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Fan not observed in pump room. .2533(e) Provide continuous forced ventilation or cross ventilation in pump room.
Pump room floods when using spa jets. .2533(d) Pump room floor shall be kept dry and free of standing water.
Chemicals stored in the pump room. .2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
Items stored by spa piping. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Soap dispenser damaged in men’s restroom. .2526(j) Provide soap and soap dispenser, no glass, at each sink.
Jul 21, 2025 20 demerits · 5 violations
Inspector comments: Inspection conducted with CPO Ricardo Trujillo. Ricardo is the new CPO. Updated our files.
New management company. Emailed manager a copy of the application. Will need to update and return it to our office so we can update our files.
Verified feature pump flow at 90 GPM. Max allowed is 119 GPM.
Spa switched from using automatic chlorine system to bromine erosion feeder.
Static on Kings III emergency phone. Recommend having phone and line checked/repaired.
*Note* Inspection re-entered to correct status. Lost signature for CPO.
Intent to suspend issued
5)
8)
12)
#4 · Water quality: water temperature of heated pool −6
Observed water temperature at 105.0F. .2535(12) Heated spa temperature greater than 104 F. Maintain spa temperature at 104F or below. - New management staff not sure where water heater is to adjust. Will follow up with facility to ensure temperature is corrected.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records since 7/15. No place on sheet for main drain checks. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Water 3-4 inches below the gutter. .2518(k) Water level shall be maintained above the level of the overflow trough on gutter. - Intent to suspend item.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
One spa jet fitting missing. .2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. - Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Fan not observed in pump room. .2533(e) Provide continuous forced ventilation or cross ventilation in pump room.
Leak at pump. .2533(d) Pump room floor shall be kept dry and free of standing water.
Chemicals stored in the pump room. .2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
Items stored by spa piping. .2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
Jan 27, 2025 16 demerits · 4 violations
Inspector comments: Inspection conducted with CPO Frankie Moffitt.
Observed flow on feature pump at 100 GPM.
#4 · Water quality: water temperature of heated pool −6
Spa heater recently worked on. Observed water temperature at 106.5F. .2535(12) Heated spa temperature greater than 104 F. Maintain spa temperature at 104 F or below. - Corrected to 103.1F.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
One spa jet fitting missing. .2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter stuck. .2518(g) Keep flow meter operational. - Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Fan not observed in pump room. Pump room very hot. .2533(e) Provide continuous forced ventilation or cross ventilation in pump room.
Dec 9, 2024 6 demerits · 2 violations
Inspector comments: Inspection conducted with Frankie Moffitt.
Inspection led by inspector Jeremy Stawinsky.
Not able to determine if fan is working in chemical storage room. Ensure fan is working properly.
Verified flow meter for spa jets reading 102 GPM.
*NOTE* spa disabled liquid chlorine feeder. Just using erosion bromine feeder.
Newly installed replacement motor on the filtration pump. Not able to locate electrical permit. G.S. 130A-2(3) Electrical permit and passing inspection from Code Enforcement are required prior to 2025 pool permit being issued.
Intent to suspend issued
5)
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No recent total alkalinity or temperature checks. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for total alkalinity. - Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Fan not observed in pump room. .2533(e) Provide continuous forced ventilation or cross ventilation in pump room.
Apr 8, 2024 16 demerits · 4 violations
Inspector comments: Inspection conducted with inspector Chrystal Swinger and maintenance technician Brian Atwood.
Underwater light not functioning. Ensure underwater light is working.
Observed facility has both liquid chlorine, and bromine erosion feeder. Using bromine at time of inspection. Ensure using one or the other, not both.
Immediate suspension issued
22)
Contact Will Harrison (704-507-6824) for re-inspection once issues have been corrected.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No recent total alkalinity or main drain checks. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity. - Intent to suspend item.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Some sand on the spa floor. This is a recurring item. .2537(14) Keep pool surface and pool floor free of debris. - Intent to suspend item.
#22 · Premises: emergency telephone provided −6
Kings III not able to transfer call to 911. Not always able to reach Kings III. .2530(f) Emergency phone shall remain operable. - Immediate suspension item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Fan not observed in pump room. .2533(e) Provide continuous forced ventilation or cross ventilation in pump room.
Jul 13, 2023 0 demerits · 0 violations
Inspector comments: Inspection conducted with CPO Brennan Smith.
Verified PDSC information. All items from previous inspection corrected.
Permit restriction for jet pump is that flow meter must remain operable and maintain flow less than the 119 GPM the main drains are rated for. Currently able to achieve this without closing the valve that was installed.
Permit issued
Paper permit will be available on our website https://health.mecknc.gov/envhealth/pools in 3-5 business days for your records.
No violations were recorded for this inspection.
Dec 6, 2022 14 demerits · 3 violations
Inspector comments: Inspection conducted with CPO Brennan Smith.
Note: Facility no longer using liquid chlorine system. Now using bromine. Maintain at least 2ppm free bromine in the spa.
30 day ITS for drain covers. Once drain covers have been replaced will need to submit updated PDSC forms for filtration system and jet system.
Intent to suspend issued
7)
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Some sand on spa floor and etching on benches, spa floor. .2537(14) Keep pool surface and pool floor free of debris.
Spa recently replastered. SDX2 main drain covers replaced with new charcoal colored SDX2 covers. Not approved for use in commercial pools in NC. .2514(c) Pool finish and fittings shall be white or light colored. - Intent to suspend item.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Spa light not operable. Spa approved for night swimming with lighting in the ceiling. .2524(d) Provide sufficient underwater lighting.
#22 · Premises: emergency telephone provided −6
Emergency phone number posted does not match what 911 has. .2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. - Corrected
Mar 23, 2022 14 demerits · 3 violations
Inspector comments: Inspection conducted with Brennen Smith.
Immediate suspension issued
22)
Contact Will Harrison (704-507-6824) when issue has been corrected for reinspection.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Some sand on spa floor and etching on benches, spa floor. .2537(14) Keep pool surface and pool floor free of debris.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Spa light not operable. Spa approved for night swimming with lighting in the ceiling. .2524(d) Provide sufficient underwater lighting.
#22 · Premises: emergency telephone provided −6
Emergency phone not accepting incoming calls. .2530(f) Emergency phone shall remain operable. - Immediate suspension item.
Jul 8, 2021 4 demerits · 1 violation
Inspector comments: Observed emergency phone not able to accept calls back.
Follow-up in 7 days. Phones must be able to accept phone calls
#14 · Pool maintenance: spa timer working properly −4
Observed spa timer exceeding 15 minutes
.2537(b) Spa times shall not exceed 15 minutes without manual resetting.
Mar 16, 2021 6 demerits · 2 violations
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed flow meter stuck. Not working properly.
.2518(g) Keep flow meter operational.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
The equipment room door was unlocked. .2533(a) The equipment room door shall have a permanent lock and be kept locked when not in use by the pool operator.
Dec 8, 2020 30 demerits · 8 violations
Inspector comments: Lori Greer present during the inspection. No signature due to covid restrictions.
Immediate Suspension issued for chlorine levels. Maintain at least 1.0 ppm. Once corrected, contact Katie Rudisill at 704-309-5494 to schedule a return visit to reopen your spa.
Note: Pool main drains expire in July 2021. Drains shall be changed out by July 2021 with a new PDSC form for approval.
#2 · Water quality: disinfectant residual provided by −6
Spa chlorine at 0.2 ppm. Automated feeder that continuously is pumping chlorine into the spa with no chlorine in spa. Chlorine switched to tab feeder at time of inspection until feeder can be repaired but no change in chlorine. Ensure chlorine at least 1.0 ppm through feeder. Do not shock or handfeed the spa to increase chlorine.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Cyanuric acid above 100 ppm. Lower to below 100 ppm.
Change of CPO on staff. Lori Greer now CPO. Provide CPO information.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Some sand on spa floor and etching on benches, spa floor. Keep spa clean. Maintain walls/floors in good repair. Continue to monitor etching and repair if worsens to become a public hazard.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Spa light not operable. Spa approved for night swimming. Repair light.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Liquid chlorine and acid feeder. Feeder not operating correctly and continuously running. Repair feeder. Could not verify if feeder detects flow due to feeder not working properly. Operator shall be capable of showing verification of flow - feeder detects flow and turns off when no flow.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter stuck. Repair so operable.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Water on floor under spa jet pump due to small leak around gasket. Repair leak and maintain dry floors in pump room.
#26 · Equipment room: valves and pipes identified by color codes or labels −2
Jet pump piping not labeled. Clearly identify all piping with color codes or labels.
Feb 13, 2020 4 demerits · 1 violation
Inspector comments: Verified PDSC information.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed no extra pump basket.
.2518(e) Provide a spare basket for pump.
Observed flow meter not operational.
.2518(g) Keep flow meter operational.
Observed multiport leaking.
.2518 Keep equipment in good repair.
Dec 19, 2019 0 demerits · 0 violations
Inspector comments: Observed no non-compliant conditions
No violations were recorded for this inspection.
Jan 18, 2019 0 demerits · 0 violations
No violations were recorded for this inspection.
Sep 12, 2018 4 demerits · 1 violation
#14 · Pool maintenance: spa timer working properly −4
Spa timer > 15. Spa timer shall turn off spa jets within 15 minutes of activation. Corrected by operator.
Apr 24, 2018 14 demerits · 3 violations
Inspector comments: The State pool permit will expire on 4/30/18. Intent to suspend items must be corrected and verified by your inspector before a new operating permit will be issued. Your pool may not operate beginning May 1, 2018 without a 2018 annual operating permit.
#3 · Water quality: pool water pH −6
Observed pH at 8.5. CDI-corrected to 7.5.
#14 · Pool maintenance: spa timer working properly −4
Observed spa timer lasting longer than 15 minutes. Intent to suspend issued.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Observed hole in pool deck from handicap access chair. Provide cap.
Nov 7, 2017 20 demerits · 4 violations
Inspector comments: Spa area very hot and humid. Additional work has been done or is planned to keep area cool and reduce humidity. Ensure permits are pulled for all work that requires permits.
Pump room extremely hot with newly installed dehumidifier. Fan has been changed out. Ensure that permits are pulled and all items changed meet requirements. Ensure that equipment is operating within recommended temperature operating ranges.
Immediate suspension issued.
3)
22)
Contact Will Harrison for reinspection once issues have been corrected for reinspection.
#3 · Water quality: pool water pH −6
pH > 8.4. Maintain pH between 7.2 and 7.8. - Immediate suspension item.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Chairs too close to edge of spa or obscuring spa rules signage. Corrected by operator.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Underwater light not functioning. Provide functional underwater light.
#22 · Premises: emergency telephone provided −6
Emergency phone with loose connection. Dropped call with 911. Provide functional emergency phone. - Immediate suspension item.
Apr 25, 2017 26 demerits · 8 violations
Inspector comments: Post a copy of the operating permit in the spa area such that it is visible to the bathers. Go online to Meckpools.charmeck.org to print a copy to post in the spa area.
Intent to suspend issued.
5)
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No recods kept since 4/21/17. Check daily Cl, pH, main drains, temperature and at least weekly total alkalinity and cyanuric acid. - Intent to suspend item.
New CPO. Provide copy of CPO certificate to Public Health. - Intent to suspend item.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Handrail loose. Maintain secure and in good condition.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
One bench too close to spa. Maintain at least 4 feet clearwalkway around spa. - Corrected by operator.
#22 · Premises: emergency telephone provided −6
Phone not functioning. Provide functional emergency phone. - corrected by operator.
Phone signage ripped off of the wall. Provide signage with correct address, phone number, and dialing instructions. - corrected by operator.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Filter pressure high (25 psi). Maintain spa filter, backwash when needed. Short backwash performed by operator.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Dry chemicals stored on the ground. Store dry chemicals off of the ground or in a bucket.
#27 · Equipment room: filter backwash discharged through an air gap −2
Backwash pit drains very slowly. Was not able to backwash to clean water before pit filled. Ensure that drain line is in good working condition.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No soap in men's restroom. Provide soap.
Dec 14, 2016 12 demerits · 3 violations
Inspector comments: Permit issued.
#3 · Water quality: pool water pH −6
pH 8.2. Maintain between 7.2 and 7.8.- Corrected to 7.7.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Underwater light not working. Bulb burned out. Provide functional underwater light when spa is open. - Corrected by operator.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Chemicals stored in the pump room. Store all chemicals on a shelf or in a bucket in the chemical storage room. - Corrected by operator.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “APARTMENTS AT HOLLY CREST - INDOOR SPA” or State ID 2060550181). Inspection type (routine vs. follow-up) is not published in the county's data.