14demerits
PROVIDENCE ROW - INDOOR SPA
5350 PINEHURST PARK DR, Charlotte, NC 28211
Year-Round Spa · NC permit/State ID 2060550190
Latest result14 demerits
Last inspectedApr 8, 2026
Inspections on record16
On record sinceFeb 15, 2019
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Feb 15, 2019Lower is betterApr 8, 2026
Inspections & violations
Apr 8, 2026 14 demerits · 3 violations
Inspector comments: Inspection completed with Jovany Rivera present.
Permit suspended for bromine below 2.0ppm. Observed bromine at 1.2ppm. Maintain spa closed with closed signs posted. Once corrected, contact Eli Freese at 704.621.2298 to verify and reopen spa. A 30 day intent to suspend will be placed on the permit if record keeping has not improved upon next visit.
#2 · Water quality: disinfectant residual provided by −6
.2535(5) Maintain bromine at least 2.0 ppm. Observed bromine at 1.2ppm. Permit suspended.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed inadequate record keeping for main drain safety checks and weekly total alkalinity recordings.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 2 of 3 total weirs missing inside skimmers. Replace.
Observed debris residue on inside of skimmer underneath caution sign. Clean.
Oct 10, 2025 10 demerits · 2 violations
Inspector comments: Inspection completed with Na’Quan Brown present.
Permit condition - Light in spa must remain operable at all times for night swimming approval.
#4 · Water quality: water temperature of heated pool −6
.2535(12) Heated spa temperature greater than 104 F. Maintain spa temperature at 104 F or below. Observed spa water temperature at 104.7F. CDI- adjusted thermostat on heater and added cold water to bring temperature down to 103.1F.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 2 of 3 weirs missing.
May 7, 2025 4 demerits · 1 violation
Inspector comments: Inspection completed with Nick Jeffries present.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing or damaged skimmer basket. Observed damaged skimmer basket. Replace.
Maintain clean. Observed debris accumulation on interior of skimmer rim. CDI- cleaned.
Oct 15, 2024 26 demerits · 5 violations
Inspector comments: Inspection completed with Nick Teal present.
Permit suspended for the items listed below. Once corrected, contact Eli Freese at 704.621.2298 to verify and reopen pool.
1. Low bromine.
2. The pH at 8.2.
3. The temperature at 105.0
#2 · Water quality: disinfectant residual provided by −6
.2535(5) Maintain bromine at least 2.0 ppm. Observed bromine at 0ppm. Permit suspended.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 8.2. Permit suspended.
#4 · Water quality: water temperature of heated pool −6
.2535(12) Heated spa temperature greater than 104 F. Maintain spa temperature at 104 F or below. Observed spa water temperature at 105.0F. Permit suspended.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed no records for September, 2024.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 3 out of 3 weirs missing.
Observed 1 skimmer basket damaged and in poor repair.
Mar 13, 2024 0 demerits · 0 violations
Inspector comments: No violations noted during inspection.
Inspection completed with Frankie Moffitt present.
No violations were recorded for this inspection.
Dec 22, 2023 0 demerits · 0 violations
Inspector comments: Inspection completed with Frankie Moffitt present.
Note- debris accumulation inside the rim of one skimmer.
No violations were recorded for this inspection.
Apr 4, 2023 4 demerits · 1 violation
Inspector comments: Inspection completed with Frankie Moffitt and Devin Smith.
Plaster on bottom of spa showing signs of deterioration. Repair/replace prior to 2024 permit issuance.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 1 missing weir.
Aug 9, 2022 6 demerits · 2 violations
Inspector comments: Jet pump not operating at time of inspection. Submit proper documentation of current pumps being used. Keep PDSC forms with pool records.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed two missing skimmer weirs.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2534(5) Chemicals shall be stored as to prevent a reaction and permit for easy clean-up. Observed chemicals being stored in chemical storage room in a hazardous manner. Intent to suspend issued.
Jan 11, 2022 4 demerits · 1 violation
Inspector comments: Inspection completed with Connor Crosby present. No signature due to COVID.
Inspection conducted by Anna Ortiz with Eli Freese present.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 1 missing weir out of 3 total.
Oct 13, 2021 8 demerits · 2 violations
Inspector comments: Inspection completed with Travis Tindal and Connor Crosby present. No signature due to COVID.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 1 weir missing out of 3 total. Replace.
#20 · Premises: caution signs posted at hot water spas −4
Signage incorrect. States "the blood pressure". Operator added tape to signage to eliminate "the" during the inspection to match required wording.
Apr 29, 2021 4 demerits · 1 violation
Inspector comments: Inspection completed with Travis Tindal and David Nuno. No signature due to COVID-19.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 1 missing weir out of 3 total.
Oct 8, 2020 10 demerits · 2 violations
Inspector comments: Inspection completed with Connor Crosby on site. No signature due to COVID-19.
Permit suspended due to chlorine at 0.0ppm.
#2 · Water quality: disinfectant residual provided by −6
.2535(4) Maintain chlorine at least 1.0 ppm. Observed chlorine at 0.0 ppm. Permit suspended.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed temperature of heated spa not being recorded. Record temperature daily.
Jan 15, 2020 6 demerits · 1 violation
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 6.8. CDI- pH corrected to 7.4.
Aug 23, 2019 10 demerits · 2 violations
Inspector comments: I.T.S. ISSUED, EXPIRES 9/22/19.
#3 · Water quality: pool water pH −6
OBSERVED pH TO BE 6.8. CORRECTED TO 7.6. -C.D.I.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
OBSERVED DOOR NOT SELF-LATCHING. DOOR MUST FULLY SELF-CLOSE AND SELF-LATCH OR MUST FULLY SELF-CLOSE AND BE AUDIBLY ALARMED.
Mar 1, 2019 0 demerits · 0 violations
Inspector comments: Observed no non-compliant conditions.
911 operator stated that it was difficult to hear caller.
Observed one chip out of concrete surround on skimmer on right side of spa.
Verified PDSC form.
No violations were recorded for this inspection.
Feb 15, 2019 12 demerits · 3 violations
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. No log book onsite at time of inspection. Corrected during inspection.
#22 · Premises: emergency telephone provided −6
.2530(f) Signage with legible letters providing dialing instructions, address of pool and pool telephone number shall be posted at the emergency phone. Incorrect phone number posted at emergency phone. Corrected during inspection and verified by inspector.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2533(e) Provide continuous forced ventilation or cross ventilation in pump room. Ventilation not operable at beginning of inspection. Corrected during inspection.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “PROVIDENCE ROW - INDOOR SPA” or State ID 2060550190). Inspection type (routine vs. follow-up) is not published in the county's data.