4demerits
PROVIDENCE ROW - OUTDOOR SPA
5350 PINEHURST PARK DR, Charlotte, NC 28211
Year-Round Spa · NC permit/State ID 2060550193
Latest result4 demerits
Last inspectedApr 13, 2026
Inspections on record15
On record sinceApr 26, 2019
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Apr 26, 2019Lower is betterApr 13, 2026
Inspections & violations
Apr 13, 2026 4 demerits · 1 violation
Inspector comments: Inspection completed with NaQuan Brown present.
A 30 day intent to suspend the permit has been issued for vacuum cap cover in poor repair. Replace within 30 days or permit may be suspended.
Observed emergency phone number posted but faded and difficult to read. CDI- new sign with legible numbers posted.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed vacuum suction line fitting not installed on vacuum port. CDI- vacuum cap cover installed but cap is not closing properly. Correct within 30 days. Intent to suspend permit issued.
Sep 18, 2025 20 demerits · 4 violations
Inspector comments: Inspection completed with Na’Quan Brown present.
#2 · Water quality: disinfectant residual provided by −6
.2535(4) Maintain chlorine at least 1.0 ppm. Observed chlorine at 0.6ppm. CDI- adjusted to 2.0ppm through automatic feeder.
#4 · Water quality: water temperature of heated pool −6
.2535(12) Heated spa temperature greater than 104 F. Maintain spa temperature at 104 F or below. Observed temperature above 109F. CDI- heater turned off and fresh water added to pool to bring temperature down to 104F.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 2 missing weirs. Replace.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed 1 missing overflow grate cover. Replace.
Mar 27, 2025 20 demerits · 4 violations
Inspector comments: Inspection completed with Nick in maintenance present.
Intent to suspend permit issued for record keeping and spa caution signage not posted. Correct within 30 days or permit may be suspended.
#2 · Water quality: disinfectant residual provided by −6
.2535(4) Maintain chlorine at least 1.0 ppm. Observed chlorine at 0ppm. CDI- adjusted to 1.0ppm.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed no main drain safety checks or temperature recordings being logged daily. Intent to suspend permit issued.
#20 · Premises: caution signs posted at hot water spas −4
.2532(15) Provide Caution sign in 1/2" lettering 1/2" in height according to Rule .2532(15). Observed no spa cautionary signage posted. Intent to suspend permit issued.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Observed phone non operational. CDI- repaired and functioning properly by end of inspection.
Oct 15, 2024 20 demerits · 4 violations
Inspector comments: Inspection completed with Nick Teal present.
Permit suspended for the items listed below. Once corrected, contact Eli Freese at 704.621.2298 to verify and reopen pool.
1. Spa temperature above 104.0F.
2. Emergency phone non operational.
#4 · Water quality: water temperature of heated pool −6
.2535(12) Heated spa temperature greater than 104 F. Maintain spa temperature at 104 F or below. Observed spa temperature at 104.9. Permit suspended.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed no main drain safety checks and no temperature recordings for October, 2024.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. Observed one gate not self-latching.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Observed phone non-operational. Permit suspended.
Mar 13, 2024 10 demerits · 2 violations
Inspector comments: Inspection completed with Frankie Moffitt present.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 7.0. CDI- adjusted to 7.4.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Observed debris in skimmers. CDI- cleaned.
Dec 7, 2023 12 demerits · 3 violations
Inspector comments: Inspection complete with Frankie Moffitt present.
Observed some days in November missing main drain safety checks. Ensure the drains are checked daily and notated in log book.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. Observed leaf litter inside skimmers. CDI- emptied.
#14 · Pool maintenance: spa timer working properly −4
.2537(b) Spa times shall not exceed 15 minutes without manual resetting. Observed timer at 18 minutes. CDI- adjusted and retested at 14 minute shutoff.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Keep flow meter operational. Observed flow meter non-operational.
Apr 4, 2023 2 demerits · 1 violation
Inspector comments: Inspection completed with Frankie Moffitt present.
#28 · Dressing and sanitary facilities: bathhouse or rest rooms accessible; shower sign posted −2
.2526(h) Shower(s) shall be provided. Observed shower non-operational.
Nov 1, 2022 18 demerits · 4 violations
Inspector comments: Inspection completed with Connor Crosby present.
Intent to suspend issued for the following:
1. Deteriorated inlay between decorative brick around spa.
2. Spa jets running for 16 minutes.
3. Missing records for weekly total alkalinity and cyanuric acid checks.
Contract Eli Freese at 704.621.2298 with questions.
#2 · Water quality: disinfectant residual provided by −6
.2535(4) Maintain chlorine at least 1.0 ppm. Observed chlorine at 0.4 ppm. CDI- corrected to 1.0ppm through chlorine feeder.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed total alkalinity and cyanuric acid records not being kept at least once weekly. Intent to suspend issued. Correct within 30 days.
#14 · Pool maintenance: spa timer working properly −4
.2537(b) Spa times shall not exceed 15 minutes without manual resetting. Observed spa jet timer running for 16 minutes. Intent to suspend issued. Correct within 30 days.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
.2537(2) Decks shall be kept free of trip hazards or offsets greater than 1/2" due to deterioration or changes from original deck profile. Observed brick inlay deteriorated around exterior of spa in-between decorative brick. Correct within 30 days.
Apr 26, 2022 12 demerits · 3 violations
Inspector comments: Inspection completed with Connor Crosby present.
Observed brick inlay around spa with deteriorated/missing grout. Repair prior to next inspection or an intent to suspend permit will be issued.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed total alkalinity and cyanuric acid not being recorded once weekly.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. Observed 1 gate rubbing against frame when closing and is therefore not self-latching. CDI- repaired.
#20 · Premises: caution signs posted at hot water spas −4
.2532(15) Caution sign shall be in letters at least 1/2" in height. Observed no spa warning signage posted. Intent to suspend issued.
Dec 1, 2021 16 demerits · 3 violations
Inspector comments: Inspection completed with Julio Pabon present. No signature due to COVID.
Permit suspended due to non-operational emergency phone. Contact Eli Freese at 704.621.2298 once repaired to reopen pool.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH below 6.8. CDI- adjusted to 7.4.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 1 out of 4 total weirs missing. Replace.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Observed emergency phone non-operational. Pool permit suspended.
Apr 29, 2021 12 demerits · 2 violations
Inspector comments: Inspection completed with David Nuno and Travis Tindal present.
No signature due to COVID-19.
Immediate suspension issued for the following items: chlorine below 1.0, and pH below 7.2.
Contact Eli Freese at 704.621.2298 once corrected to reopen spa.
#2 · Water quality: disinfectant residual provided by −6
.2535(4) Maintain chlorine at least 1.0 ppm. Observed chlorine at 0.4. Permit suspended. Pool closed signs posted.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pool pH at 6.8. Pool permit suspended.
Oct 8, 2020 4 demerits · 1 violation
Inspector comments: Inspection completed with Connor Crosby on site. No signature due to COVID-19.
ITS issued for not recording temperature daily.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed temperature of heated spa not being recorded. Intent to suspend permit issued.
Apr 17, 2020 6 demerits · 1 violation
Inspector comments: No signature due to COVID-19.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 8.1. CDI- adjusted to 7.4.
Aug 21, 2019 22 demerits · 5 violations
Inspector comments: SPA CLOSED TO SWIMMING
#4 · Water quality: water temperature of heated pool −6
OBSERVED WATER TEMPERATURE TO BE ABOVE 104F (104.5F). HEATED SPA CANNOT BE MORE THAN 104F. CORRECT TEMPERATURE. I.S. ISSUED
#5 · Water quality: daily written records of water quality and test kit kept on site −4
OBSERVED "CA" LISTED AS 250PPM. STAFF MEMBERS REPORTED THAT THIS MAY BE THE READING FOR CALCIUM. IN THIS SHEET "CA" STANDS FOR CYANURIC ACID. TEST CYANURIC ACID AT LEAST ONCE A WEEK. IT CANNOT BE HIGHER THAN 100PPM.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
OBSERVED GATE NOT SELF-CLOSING AND SELF-LATCHING. CORRECT THE GATE SO IT SELF-CLOSES AND SELF-LATCHES.
#22 · Premises: emergency telephone provided −6
OBSERVED CALL BOX NOT TO FUNCTION. BOX MUST FUNCTION PROPERLY AND LOCAL 911 SERVICE MUST HAVE CORRECT ADDRESS AND PHONE NUMBER AND THIS INFORMATION MUST BE POSTED AT THE BOX.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
OBSERVED LEAKS IN PUMP ROOM WETTING THE FLOOR AND CHEMICALS.
Apr 26, 2019 0 demerits · 0 violations
Inspector comments: Verified PDSC information.
No violations were recorded for this inspection.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “PROVIDENCE ROW - OUTDOOR SPA” or State ID 2060550193). Inspection type (routine vs. follow-up) is not published in the county's data.