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14demerits

CRESSWIND HOA SPA

9304 CRESSWIND BLVD, Charlotte, NC 28210
Year-Round Spa · NC permit/State ID 2060550194
Latest result14 demerits
Last inspectedJul 17, 2026
Inspections on record16
On record sinceJul 16, 2019

This facility type is scored in demerits: lower is better (0 = no violations found).

Score history

01326 Jul 16, 2019: 4Aug 27, 2019: 10Mar 9, 2020: 14Aug 27, 2020: 0Mar 11, 2021: 0Sep 28, 2021: 8Jan 11, 2022: 20Oct 25, 2022: 4Apr 10, 2023: 6Sep 28, 2023: 0Apr 1, 2024: 8Sep 20, 2024: 0May 15, 2025: 12Sep 17, 2025: 26Apr 16, 2026: 24Jul 17, 2026: 14
Jul 16, 2019Lower is betterJul 17, 2026

Inspections & violations

Jul 17, 2026 14 demerits · 3 violations
Inspector comments: Inspection completed with Emily Bellomo present. Intent to suspend permit issued for underwater night in pool protruding from wall mount. Repair within 30 days or permit may be suspended. Visit in response to complaint received SR# 226087.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed initial pH reading at 6.8. CDI- adjusted to 7.4 while on site.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 1 of 2 weirs missing. Replace.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed underwater light protruding from niche on pool wall. Intent to suspend permit issued. Correct within 30 days.

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Apr 16, 2026 24 demerits · 5 violations
Inspector comments: MAIN DRAINS EXPIRE 12/19/2028
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH to be higher than 8.4.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. .2535 (4) Lower and maintain cyanuric acid at or below 100 ppm. Observed gaps in the log recored. No permit action taken. Keep the records properly.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 1 missing weir. No permit action taken.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Emergency phone failed during the inspection due to community wide lost of tel-com utility service during the inspection. C. Elmore will follow-up on 4/16/2026. Immediate Suspension issued.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
.2535(6) Provide NSF approved automatic chlorinator installed per manufacturer instructions. Observed chlorination system not on-line upon arrival. System could not be brought on-line to function properly during the inspection. Disinfectant must be maintained through the disinfectant system. It cannot be manually fed into the water for normal operation. It may only be manually fed for shocking or maintenance operations when the pool is kept closed until normal operation with the disinfectant feeder system is resumed. A properly functioning disinfectant system must be on-line for the spa to be open.

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Sep 17, 2025 26 demerits · 6 violations
Inspector comments: Main drains expire 12/19/2028. Observed the WFK 4 1 HP pump and motor system replaced like for like. This does not require a PDSC form as it was a like for like swap, but it does require an electrical inspection with Code Enforcement. It is not clear if an electrical inspection was done. C. Elmore will follow-up on or around 9/24/2028.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH to be higher than 8.4. Corrected during the inspection to 7.8
#4 · Water quality: water temperature of heated pool −6
.2535(12) Heated spa temperature greater than 104 F. Maintain spa temperature at 104 F or below. Observed the temp to be 104.7F. It cannot be higher than 104F. Corrected to 103.2F. Ensure temperature does not go above 104F.
#14 · Pool maintenance: spa timer working properly −4
.2537(b) Spa times shall not exceed 15 minutes without manual resetting. Observed spa timer for the jets to run for 16 minutes and 14 seconds. Jets were turned off. Correct the timer to run 15 minutes or less before returning the jets to operation.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm. Observed audible alarms non-functional. They were corrected during the inspection.
#20 · Premises: caution signs posted at hot water spas −4
Observed custom spa sign posted and previously correct sign removed. New correct sign was posted. The custom sign can remain, but correct signs must remain posted.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2533(d) Pump room floor shall be kept dry and free of standing water. Observed leaks that are causing wet conditions in parts of the pump room and may be negatively affecting equipment if it is getting wet from the spray of the leaks. Correct these leaks.

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May 15, 2025 12 demerits · 2 violations
Inspector comments: SPA HAS PASSED INSPECTION AND BEEN ISSUED PERMIT DECAL. POST PERMIT DECAL AND PAPER POOL PERMIT DOCUMENT AT THE POOL. THE PAPER PERMIT SHOULD BE AVAILABLE WITHIN 1-3 BUSINESS DAYS ON THE HEALTH DEPARTMENT POOL WEBSITE. MAIN DRAIN COVERS EXPIRE 12/19/2028
#4 · Water quality: water temperature of heated pool −6
.2535(12) Heated spa temperature greater than 104 F. Maintain spa temperature at 104 F or below. Observed the temp to be 105.4F. It cannot be higher than 104F. Corrected to 102.2F. Ensure temperature does not go above 104F.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Observed phone to not ring on call-back. New phone was obtained and installed. -CDI. New phone worked properly and dialing instructions were provided.

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Sep 20, 2024 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED.

No violations were recorded for this inspection.

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Apr 1, 2024 8 demerits · 2 violations
Inspector comments: Ensure that pool and indoor lighting provide sufficient light for safe operation.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Eyeball fitting was missing. Replace eyeball fitting. -No Permit Action taken.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed door to be propped open. Door was closed. Do not prop the pool doors that lead to the outside open. Door was closed. Observed door to be not self-closing/self-latching secondary door was alarmed with audible alarm. -CDI doors were corrected. -No Permit Action taken

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Sep 28, 2023 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED. POOL HAS PASSED INSPECTION. MAIN DRAINS EXPIRE JUNE 2024

No violations were recorded for this inspection.

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Apr 10, 2023 6 demerits · 2 violations
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed gaps in the pool log book. Keep proper log records. No Permit Action taken. Most records were properly kept.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2533(d) Pump room floor shall be kept dry and free of standing water. Observed floor to be wet. Fix any leaks.

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Oct 25, 2022 4 demerits · 1 violation
Inspector comments: OBSERVED PHONE TO HAVE TO BE SWAPPED OUT WITH THE OUTDOOR POOL PHONE IN ORDER TO HAVE A PROPERLY FUNCTIONING POOL PHONE. PHONE DID FUNCTION PROPERLY.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. .2535 (11) The pool operator shall inspect the pool at least daily and maintain written records. .2535(11) The pool operator must maintain records for at least six months. Observed some gaps in the record log. Keep all records properly. No permit action taken, most records were available.

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Jan 11, 2022 20 demerits · 5 violations
Inspector comments: EHS observed the pool chlorine levels sufficient during inspection, but observed only one chlorine puck in system when opened. Verify that automatic chlorine and acid feeder pumps shall be automatically prevented from operating when the circulation pump is not in operation.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH of spa testing at 8.0. CDI- CPO added acid to spa, EHS tested pool and confirmed pH at proper concentration after adding acid (changed to 7.2)
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed one eyeball fitting missing from the spa.
#14 · Pool maintenance: spa timer working properly −4
.2537(b) Spa times shall not exceed 15 minutes without manual resetting. Observed spa timer exceeding 15 minutes (16 minutes, 30 seconds).
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
.2537(b) All gates and doors shall be self-closing, self-latching. .2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm. Observed 2 of 3 spa exit doors self closing but unable to self latch.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2534(3) Provide continuous forced ventilation or cross ventilation in chemical storage room. Observed no cross ventilation in chemical storage room. .2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor. Observed chemicals for pool stored in a bag on the floor.

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Sep 28, 2021 8 demerits · 2 violations
Inspector comments: OBSERVED EMERGENCY PHONE TO FUNCTION, TO HAVE PROPER INFORMATION WITH 911 AND TO ACCEPT CALL BACK, BUT TO NOT RING IN A WAY THAT CAN BE HEARD. CALL BACK RING MUST BE ABLE TO BE HEARD. CORRECT PHONE SO THAT CALL BACK RING CAN BE CLEARLY HEARD. C. ELMORE WILL FOLLOW-UP TO VERIFY CORRECTION. CONTACT C. ELMORE AT 704-507-6814 WHEN ISSUE IS CORRECTED. CPO AGREED TO EMAIL COPY OF REPORT NO SIGNATURE DUE TO COVID-19 PRECAUTIONS. CONTINUE TO FOLLOW ALL RELEVANT COVID RULES
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed no total alkalinity or cyanuric acid records for recent weeks. I.T.S. Issued. Deadline is 10/28/2021. Failure to maintain 30 days of proper records will result in pool closure.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed 1 weir missing out of 2 total skimmers. Replace the missing weir.

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Mar 11, 2021 0 demerits · 0 violations
Inspector comments: VGB data sheet, pump, and drain covers checked and verified.

No violations were recorded for this inspection.

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Aug 27, 2020 0 demerits · 0 violations
Inspector comments: NO VIOLATIONS NOTED JETS WERE OBSERVED EITHER TO NOT WORK, OR TO ONLY WORK WITH VERY LOW PRESSURE NOT DISCERNABLE FROM THE NORMAL CIRCULATION FLOW. TIMER WAS NOT ABLE TO BE EVALUATED. IF JETS ARE CORRECTED, ENSURE THAT THEY DO NOT RUN LONGER THAN 15 MINUTES AT A TIME ON THE TIMER. “issuance of a permit by this department does not negate closure required by Executive Order No. 120, 138, 141, 147, or subsequent Orders in effect unless such Orders are rescinded or superseded by another applicable Order.” NO SIGNATURE WAS OBTAINED DUE TO COVID-19 SOCIAL DISTANCING

No violations were recorded for this inspection.

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Mar 9, 2020 14 demerits · 3 violations
#3 · Water quality: pool water pH −6
Observed pH to be above range of 7.2-7.8 which is required for safety. pH was corrected by CPO during the inspection.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed temperature and total alkalinity not recorded. pH, disinfectant residual, main drains, and temperature (if heated) are required to be checked and recorded everyday. Total alkalinity and cyanuric acid (if used) are to be checked and recorded 1 time a week. Cyanuric acid cannot be greater than 100ppm. I.T.S. Issued expires April 8th 2020. Pool will be closed if records are not properly kept.
#20 · Premises: caution signs posted at hot water spas −4
Observed an error on the spa sign were the phrase ending with "... that cause drowsiness or that raise or lower blood pressure;" was written as "...that cause drowsiness or that raise or lower the blood pressure;" with an additional "the" added to the phrase. The extra "the" was covered, correcting the sign.

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Aug 27, 2019 10 demerits · 2 violations
Inspector comments: Verified PDSC information. Intent to suspend issued for spa timer. Call Chris Sells when repairs are complete at 704 576 8678. Intent items must be corrected within 30 days or the permit for the spa will be suspended.
#3 · Water quality: pool water pH −6
Observed pH below 6.8. Corrected to 7.2 during inspection .2535(1) Maintain pH at 7.2 to 7.8.
#14 · Pool maintenance: spa timer working properly −4
Observed spa timer exceeding 15 minutes. .2537(b) Spa times shall not exceed 15 minutes without manual resetting.

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Jul 16, 2019 4 demerits · 1 violation
Inspector comments: Permit issued for night swimming.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Log books not maintained for last couple days. Ensure daily record keeping. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.

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Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “CRESSWIND HOA SPA” or State ID 2060550194). Inspection type (routine vs. follow-up) is not published in the county's data.