24demerits
500 W TRADE - UPPER SPA
500 W TRADE ST, Charlotte, NC 28202
Year-Round Spa · NC permit/State ID 2060550200
Latest result24 demerits
Last inspectedSep 16, 2026
Inspections on record12
On record sinceSep 29, 2021
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Sep 29, 2021Lower is betterSep 16, 2026
Inspections & violations
Sep 16, 2026 24 demerits · 7 violations
Inspector comments: Heater not currently operable. New heater installed on roof. Did not view. Requires mechanical permit final prior to use. Mechanical permit pulled but has failed inspection.
COM-MEC-26-004330
Intent to Suspend issued for the following:
.2528 - window limiters not in place. Install on windows on to pool deck, limited at 4" or less.
.2528 - double doors from club room not latching. Repair to self-latch.
.2518 - pressure gauges on filters on either end (not center) not operable. One stuck and one reading 0 when pump turned off. Repair filter gauges.
.2535 - provide new lid/seal for stick feeder chlorinator.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
July missing records. Records maintained as required for August/September.
No temperature logs - no spot in log book for temp logs. Pool heater has not been operable. Provide section in log book for daily temperature logs.
CYA reagent low. Replace reagent.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Some feature bubblers missing fitting. No openings >1/2". Replace fittings where missing.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Window limiters missing from several windows that lead on to pool deck. Secure window limiters to ensure windows do not open greater than 4" on to pool deck. Intent to Suspend issued.
Double doors from club room not latching. Repair doors to self-close, self-latch. Intent to Suspend issued.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Back-up stick feeder with lid/seal rusted out. Replace lid for feeder. Used as back-up if automated feeder is not operable. Intent to Suspend issued.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Pressure gauges on two end filters not operable. One stuck and one reading 0 when pump turned off. Replace pressure gauges so operable. Intent to Suspend issued.
Property using skimmers to vacuum pool. Pool has (7) skimmers and is not permitted to use the skimmer line to vacuum. Provide portable vacuum. This is a permit restriction for the property that has been set since original construction. Main CPO stated that a portable vacuum is used. Ensure staffing is aware of vacuuming requirements.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Chlorine tab bucket in pump room. Store all chemicals in chemical storage room.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No soap in men's restroom and one soap dispenser without soap in women's restroom. Corrected during the inspection.
Mar 10, 2026 30 demerits · 7 violations
Inspector comments: Manuel Gonzalez present during the inspection.
Immediate Suspension issued for:
.2539 - suction hazard - damaged drain cover. Provide updated PDSC form once covers replaced.
.2530 - emergency phone not operable - could not verify address, phone number or call back.
Spa closed signs posted during the inspection. Once corrected, contact Katie to reopen the spa.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Cyanuric acid and total alkalinity not recorded weekly. Record weekly. Thiosulfate expired. Provide new reagent.
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
One damaged drain cover on left side of pool near emergency phone. Replace damaged drain cover with cover that works with sump and also max flow of pump. Drain cover is tied to filtration pump - 3" pipe through center port. Original construction. The 2017 32CDFLxxx drain cover has only been tested on a single port entry for 2.5" bottom. Verify sump measurements listed on current PDSC form and provide pictures of sumps without covers to show ports that are open. Permit Suspended. Immediate Suspension issued.
Note: Feature sump may be issue depending on drain cover used. Single port entry, limits the type of drain cover that can be used and may be a suction hazard with new flow ratings of drain covers with max flow of feature pump.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Scum line on waterline tile. Keep clean.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Pavers loose/offset and not stable near 3 1/2 ft. at planter nearest to couch and at paver in front of second couch. Repair decking so secure.
#22 · Premises: emergency telephone provided −6
Phone not operable. No dial tone. Could not verify address and phone number or callback. Immediate Suspension issued. Permit Suspended.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Large amount of salt build-up on pump housing. Equipment appears to still be operating ok.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
No soap in women's restroom. Provide soap in restrooms.
Aug 27, 2025 26 demerits · 7 violations
Inspector comments: Manuel Gonzalez present during the inspection.
Intent to Suspend issued for:
.2537 - provide screw in overflow grate.
.2537 - repair offset at paver and skimmer.
At return visit, automated feeder will be verified to be operating correctly. Pool chemistry will be verified.
Note: All main drains in the spa expire in July 2026 and will require replacement with new Pool Drain Suction Compliance forms submitted for approval. Federal law has changed which has changed the installation instructions and flow ratings for all newly manufactured drain covers. A like for like replacement may not work for your property. Recommend reaching out to a pool professional for assistance.
#2 · Water quality: disinfectant residual provided by −6
Spa chlorine at 0.4 ppm. Operator having to manually adjust feeder to add chlorine. Call put into Caribbean pools for service. Operator re-calibrated on 8/26. Verified that it is detecting flow and operational. Chlorine adjusted to 3.0 ppm during the inspection through feeder.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Scum line on tiles around pool. Keep pool tiles clean and in good repair.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
One handrail loose at entry into sun shelf. Tighten handrails where needed.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Overflow grate missing screw. Replace screw in overflow grate. Intent to Suspend issued.
Some bubbler returns missing fittings. No offsets or protrusions of openings around bubblers >1/2".
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Offset at paver and skimmer at 3 1/2 ft. Repair offset. Intent to Suspend issued.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Feeder in need of calibration. Will verify pool chemistry at time of return visit to ensure feeder has been serviced and operating correctly.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Bag of bicarb on chemical storage room floor. Moved during the inspection.
May 8, 2025 0 demerits · 0 violations
Inspector comments: Inspection completed with Manuel Gonzalez present.
No violations noted during inspection.
No violations were recorded for this inspection.
Aug 19, 2024 24 demerits · 6 violations
Inspector comments: Manuel Gonzalez present during the inspection.
Permit suspended for pool chlorine.
.2535 - maintain chlorine at least 1.0 ppm through chlorinator.
Spa local permit not posted. Operator stated he had onsite. Post local permit prior to return visit.
#2 · Water quality: disinfectant residual provided by −6
Chlorine at 0.6 ppm. Operator turned up chlorinator. Waited over 45 minutes and chlorine did not increase. Recommend reaching out to Caribbean for repair. Maintain chlorine at least 1.0 ppm through chlorinator. Immediate Suspension issued.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Missing log from August 8th. Ensure daily logs for chlorine, pH and main drain checks.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Some build-up on the depth tiles on the pool wall. Some debris on spa floor. Ensure cleaning as needed to maintain the swimming pool.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Two of (7) weirs missing. Replace skimmer weirs.
Damaged basket in one skimmer. Replace skimmer basket.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Fittings missing on floor returns for features. Openings not greater than 1/2". No permit action taken. Replace fittings on floor features.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Storage of chemicals so that chemical storage room not accessible. Move tanks of chemicals so that shelving is accessible.
Jan 30, 2024 16 demerits · 4 violations
Inspector comments: 6 - General Comment - No PDSC form for the heater pump. Not tied to either drains or skimmers. Tied to pool pump. Provide updated PDSC form with heater pump within 1 week.
Note - Flow restriction for pump at 280 gpm. Flow meter reading 300 gpm. Meets +/- 5%.
Intent to Suspend issued for:
.2535 - record keeping. Maintain daily record keeping for temperature.
Manuel Gonzalez present during the inspection. Inspection completed with Troy Kling for training.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Daily record keeping not maintained temperature logs. Ensure daily record keeping for chlorine, pH, main drain checks and temperature. Intent to Suspend issued.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Observed build-up on wall tiles around spa perimeter. Ensure cleaning to keep walls clean and in good repair.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Two skimmer weirs stuck. Corrected during the inspection. Two skimmer weirs missing (less than half). One skimmer weir not intact. Corrected during the inspection. Replace skimmer weirs where needed.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Fittings missing on floor returns for features. Openings not greater than 1/2". No permit action taken. Replace fittings on floor features.
Aug 1, 2023 24 demerits · 7 violations
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Daily record keeping not maintained for main drains and temperature logs. Operator stated doing daily checks not recording. Ensure daily record keeping for chlorine, pH, main drain checks and temperature.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Some staining/rust around base of escutcheon's on handrails. Some staining on pool floor near base of steps. Keep flooring in good repair.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Multiple skimmer weirs loose. Corrected during the inspection.
Most screws in skimmers rusted. Replace. Fixtures shall be non-corrosive.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Rust on escutcheon. Brush to eliminate. May require replacement if worsens.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Deck and anchor for window cleaning with offset >1/2". Corrected during the inspection.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Bag of bicarb on the chemical storage room floor. Keep all chemicals up off the floor. Corrected during the inspection.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
One soap dispenser in women's restroom not operable. Repair soap dispenser.
Mar 23, 2023 18 demerits · 5 violations
Inspector comments: Intent to Suspend issued for:
.2528 - door on to pool deck sticking. Repair to self-close, self-latch.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Main drain checks not check marked daily. Operator is initialing next to the check list. Check mark daily to show daily record keeping for main drain checks.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One skimmer missing weir. Several skimmer weirs stuck or misplaced. Corrected during the inspection.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Feature returns missing white plastic ring on some inlets. No hazard and openings <1/2". Recommend replace ring on fitting.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Left door on double door sticking on floor. All doors on to pool deck shall self-close, self-latch. Intent to Suspend issued.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
One soap dispenser with no soap in men's restroom. Provide soap.
Aug 1, 2022 26 demerits · 6 violations
Inspector comments: Immediate Suspension issued for chlorine. Once corrected, contact Katie to re-open the pool. Pool Closed signs posted during the inspection.
Spa is not approved for night swimming. If seeking night swimming, an additional site visit will be required to verify sufficient lighting is present. Signs indicate pool operates until 10:00. Adjust signage for dawn to dusk.
Omelquis Martinez present during the inspection.
#2 · Water quality: disinfectant residual provided by −6
Chlorine at 0 ppm. Maintain at least 1.0 ppm through chlorinator. Immediate Suspension issued.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Cyanuric acid and total alkalinity not recorded weekly. Maintain weekly record keeping. Cyanuric acid >100 ppm. Maintain at 100 ppm or below. ITS items.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One skimmer without weirs. Other skimmers where weirs popped out. Corrected during inspection. Some skimmers with suction line covered by moveable cap. Moved during inspection.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
One window missing limiter. Install at 4" or less. ITS item.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Flow meter on chlorinator not operable. ITS item.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
One multi-port handle broken on filter closest to backwash pit. Replace/repair. ITS item.
Apr 28, 2022 4 demerits · 1 violation
Inspector comments: Note: Drain flies in men's restroom. Keep restrooms free of insects.
Observed flow meter at 300 gpm. Flow restriction at 280 gpm due to pipe sizing. Blue white flow meter installed, accurate at +/- 10%. Range at 300 gpm ok.
Permit issued for no night swimming. Local permit sticker issued while onsite.
Juan Gomez present during the inspection.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
(4) feature returns on sun shelf section missing white fitting. No openings that would present hazard. Middle section still intact. Replace fittings where needed.
Oct 19, 2021 16 demerits · 3 violations
Inspector comments: No signature required per COIVD guidlinels.
#2 · Water quality: disinfectant residual provided by −6
Observed Cl in pool at 0ppm.
.2535(4) Maintain chlorine at least 1.0 ppm.
#3 · Water quality: pool water pH −6
Observed pH of pool water at 8,0.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed no main drain checks.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Sep 29, 2021 8 demerits · 2 violations
Inspector comments: Onsite visit to spa for return construction. Dan Johnson present during the inspection. Construction final passed. A follow-up inspection will be completed within 30 days of permit issuance.
Note: Travertine tile specs provided including order invoice from Premier Stone showing White travertine coping provided to 500 Trade project. Verified on website - picture appears to match specs provided for coping to be what was installed. Slip resistant specs for travertine provided; however, travertine does present slippery when wet. Travertine may require slip-resistant seal after time and wear degradation of pavers. EHS highly recommends sealing paver coping with slip-resistant seal.
Permit Restriction
1) Portable vacuum required.
2) Spa is not approved for salt as primary chlorination.
3) VFD required set to ensure flow of system is maintained at 280 gpm. Required due to pipe sizing of pool.
4) Heater pump (WFE-4) must remain interlocked with VFD to ensure pump turns off when filtration pump turns off.
5) Travertine coping may require slip-resistant seal after time and wear degradation of pavers.
6) Flow meter must remain operable at all times.
7) No furniture in front of double door entry on to pool deck due to sensor.
Filtration – Pentair EQK750, 7.5 hp pump with (6) Aquastar 32CDFL drain covers. EQ lines plugged in skimmer.
Feature – Pentair WFET-8, 2 hp pump with (2) Aquastar 32CDFL drain covers.
Booster Pump – Pentair WFE-4, 1 hp pump
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Log book without cyanuric acid records. Check and record weekly. Provide daily main drain checks and record daily.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One weir sticking. Repaired during inspection.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “500 W TRADE - UPPER SPA” or State ID 2060550200). Inspection type (routine vs. follow-up) is not published in the county's data.