16demerits
BALLANTYNE HOTEL AND LODGE, THE SPA 2
10000 BALLANTYNE COMMONS PKY, Charlotte, NC 28277
Year-Round Spa · NC permit/State ID 2060550209
Latest result16 demerits
Last inspectedMar 25, 2026
Inspections on record5
On record sinceApr 8, 2024
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Apr 8, 2024Lower is betterMar 25, 2026
Inspections & violations
Mar 25, 2026 16 demerits · 5 violations
Inspector comments: Issued 30 Day Intent to Suspend (ITS) for records and replacing missing fittings. Contact Marie Daley at 704-507-6806 when corrected to lift ITS.
Flow meter must remain operable and between 50-80 gpm. Verified 70 gpm at time of inspection.
“W” ITS status.
Inspection with Joe Dicsare
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Records missing weekly total alkalinity.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water
maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Operator
checked alkalinity, but value was undetectable.
*permit item
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Both skimmer weirs upside down. .2518 Repair weirs to meet NSF approval/manufacturer instructions. Operator turned around,
installed correctly and corrected.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Two jet return/inlet fittings missing center piece, with holes greater than 1/2” and open.
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair.
*Permit item
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Bags of dry chemicals on floor.
.2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Water in shower over 110 degrees F.
.2526(i) Water in restrooms shall not exceed 110 F.
Toilet seat loose in women’s restroom.
.2526(m) Keep restrooms and fixtures clean and in good repair.
Nov 13, 2025 12 demerits · 3 violations
Inspector comments: Inspection led by EHS Niejel under supervision of EHS Devon with CPO Mahdi. Intent to suspend issued for lack of TA records. Item must be corrected within 30 days or permit may be suspended.
Permit Restrictions - Flow meter must remain operable. Flow between 50 gpm - 80 gpm to meet turnover and flow restriction of number of returns. No flow restriction on jets. Rectangular spa located toward back wall.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
Weekly total alkalinity missing or infrequent since July. Total alkalinity must be recorded weekly. Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Surface skimmers shall be installed per manufacturer's instructions.
One weir stuck and not operational. Operator corrected. No permit action.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Keep flow meter operational.
Flow meter stuck. Operator corrected. No permit action.
Mar 31, 2025 24 demerits · 6 violations
Inspector comments: Intent to Suspend (ITS) issued for skimmer baskets in good repair. Replace and contact Marie Daley at 704-507-6806 when in compliance to lift ITS.
Will check emergency phone for clarity at return visit.
Hot tub staying voluntarily closed until chemicals are stable.
“W” status
Maintain flow between 70-80 gpm.
#3 · Water quality: pool water pH −6
PH 8.0 at time of inspection.
.2535(1) Maintain pH at 7.2 to 7.8. Operator corrected to 7.2.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One skimmer basket broken.
.2518(k) Replace missing or damaged skimmer basket.
*Permit item
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Jet return loose at time of inspection.
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Keep tight to wall. Operator adjusted and corrected.
#22 · Premises: emergency telephone provided −6
Could not hear on receiving end of emergency phone at time of inspection.
.2530(f) Emergency phone shall remain operable. Operator took phone off hook, adjusted and corrected. Still heavy static in line.
Advised replacing for clarity in call in case of emergency.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Pump room floor wet around equipment. Ensure no leaks in pump room.
.2533(d) Pump room floor shall be kept dry and free of standing water.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Water in shower over 122 degrees F.
.2526(i) Water in restrooms shall not exceed 110 F.
Nov 26, 2024 20 demerits · 6 violations
Inspector comments: Intent to Suspend issued for the following:
.2532(16) Provide signage requiring a shower for each user before entering the spa and prohibiting oils, body lotion, and minerals in the water.
.2518 - replace skimmer weir where missing
.2537 - replace missing wall return fitting and tighten/secure jet returns to wall
.2537 - spa timer shall not exceed 15 minutes
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One of two skimmers missing weir. Replace weir. Intent to Suspend issued.
Water level high in spa. Lower water level so that skimmers may operate per NSF approval.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
One wall return missing and multiple jet returns loose. Replace fitting and tighten all fittings on to wall. Intent to Suspend issued.
#14 · Pool maintenance: spa timer working properly −4
Spa timer running >15 min. Spa timer shall not exceed 15 minutes. Intent to Suspend issued.
#20 · Premises: caution signs posted at hot water spas −4
Spa rules signage missing shower signage and specific wording for body location, oils, etc. Intent to Suspend issued.
.2532(16) Provide signage requiring a shower for each user before entering the spa and prohibiting oils, body lotion, and minerals in the water.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Pump room floor wet around chlorinator. Ensure no leaks in pump room. Pump room floor shall be kept dry.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Soap dispensers not operable when activated in women's locker room. Loose toilet seat in women's locker. Provide soap at all sinks and keep all fixtures in good repair.
Apr 8, 2024 0 demerits · 0 violations
Inspector comments: Observed incorrect spa sign.
Correct sign posted during inspection.
No violations were recorded for this inspection.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “BALLANTYNE HOTEL AND LODGE, THE SPA 2” or State ID 2060550209). Inspection type (routine vs. follow-up) is not published in the county's data.