12demerits
WINDSOR RUN - SWIMMING POOL
2030 WINDSOR RUN LANE, Matthews, NC 28105
Year-Round Swimming Pool · NC permit/State ID 2060530474
Latest result12 demerits
Last inspectedOct 21, 2026
Inspections on record20
On record sinceMay 31, 2018
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
May 31, 2018Lower is betterOct 21, 2026
Inspections & violations
Oct 21, 2026 12 demerits · 3 violations
Inspector comments: Emergency phone will be checked for callback in 7 days, Wednesday October 28, permit will be suspended immediately at this time if not correct. Indicate correct callback number on signage (only one number). Contact Marie Daley at 704-507-6806 when in compliance.
Verified the following from in-field plan review pump change and return plumbing/replumb:
1. New Pump Pentair EQK750, 7.5 hp pump.
2. Permit Restriction Combined flow of both flow meters (digital on main return line and flowVis on vacuum return line) shall be between 173 gpm to 200 gpm to meet turnover and flow restriction of the number of returns. FlovVis flow meter on vacuum return line shall not exceed 40 gpm.***This permit condition is not being met at time of inspection. Digital flow meter reading 98 gpm, vacuum line flow is reading 85 gpm (This must not exceed 40 gpm at vacuum line), combined flow was 184 gpm. 7 days to correct will verify with emergency phone callback.
3. 4” main drain and skimmer lines through slab; 3” return line through slab.
4. Aquastar 2017 1216xxx drain covers.
5. Astral 07780 filter.
6. (10) returns 8 on floor and 2 on wall. **This was observed 8 on *wall, 2 on floor
7. (6) skimmers with EQ lines disabled.
*Contact Katie Rudisill for plumbing/flow questions
Inspection with Chris Gundacker and reviewed with Jessica Sprague
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Items within 5 ft of pool.
.2522(b) Provide at least 5 ft of clear walking space around the indoor pool at all times. Operator moved and corrected.
#22 · Premises: emergency telephone provided −6
Emergency phone not calling back to phone. Does dial out in case of emergency. Allowing 7 days to correct due to ability to call out in case of emergency.
.2530 Emergency phone shall either audibly ring or answer automatically when phone number for phone is dialed.
.2530(f) Emergency notification systems (monitoring services) must provide 24 hr. monitoring, be capable of routing calls to 911, and be able to electronically transfer the phone number and address for the phone to 911.
*permit item
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Items within 3 ft of equipment.
.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
Mar 12, 2026 0 demerits · 0 violations
Inspector comments: Inspection completed with Jeremy Laurer present.
Permit conditions/restrictions- Flow rate 173GPM to 184 GPM. Limiting factors are turnover and filter max flow. Vacuum line converted to return line 2 returns on line cannot exceed 40 GPM. Measurement of true flow required on both return lines must remain operational. Portable vacuum or service contract required.
No violations were recorded for this inspection.
Nov 5, 2025 12 demerits · 3 violations
Inspector comments: Inspection completed with Gage Carnrike present.
Permit restriction/condition - flow rate 173GPM to 184 GPM required. Measurement of true flow required on both return lines must be operational.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed total alkalinity recordings not done weekly. Ensure TA is checked and recorded at least once per week.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
.2518(k) Replace missing weirs. Observed 2 of 6 weirs missing. Replace.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(e) Provide a spare basket for pump. Observed no spare pump basket on site.
Feb 19, 2025 0 demerits · 0 violations
Inspector comments: Inspection completed with Jeremy Laurer.
Observed some debris accumulation inside skimmer rims. Maintain clean.
No violations were recorded for this inspection.
Nov 14, 2024 4 demerits · 1 violation
Inspector comments: Inspection completed with Michael Henson present.
Intent to suspend permit issued for missing main drain safety checks in log book. Ensure drain checks are recorded daily.
Observed ring buoy beckets beginning to fray and weaken. Replace within 30 days or permit may be suspended.
Observed some debris accumulation at entry to pool in caulking on pool deck.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed main drain checks not being recorded daily. Intent to suspend permit issued. Correct within 30 days.
Mar 27, 2024 4 demerits · 1 violation
Inspector comments: Inspection completed with Jeremy Laurer present.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(e) Provide a spare basket for pump. Observed no spare pump basket on site.
Dec 19, 2023 6 demerits · 1 violation
Inspector comments: Inspection completed with Heather Durham and Maria Reyes present.
Permit suspended due to non-operational emergency phone. Contact Eli Freese at 704.621.2298 once corrected to reopen pool.
Note- some weirs missing; minor debris accumulation in skimmer baskets around rims.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Observed emergency phone non-operational. Permit suspended.
Feb 22, 2023 8 demerits · 2 violations
Inspector comments: Inspection completed with Maria Reyes present.
Intent to suspend permit issued for the following items:
1. Non-operational flow meter. Permit restriction states flow must be between 173-220GPM.
2. Observed light near outdoor patio partially out of niche.
Correct these items within 30 days and contact Eli Freese at 704.621.2298 to verify.
NOTE** Main drain covers expire May 2023. Replace prior to expiration or permit may be suspended.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed one light near outdoor pool patio partially out of niche. Intent to suspend issued. Correct within 30 days.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2518(g) Keep flow meter operational. Observed flow meter non-operational. Could not get flow meter reading to verify pump flow rate for permit restriction. Intent to suspend issued. Correct within 30 days.
.2518(e) Provide a spare basket for pump. Observed no spare pump basket for pool pump.
Nov 2, 2022 8 demerits · 2 violations
Inspector comments: Drain covers will expire in May 2023. Covers must be replaced and the PDSC form submitted and approved by the Health Department prior to the end of May 2023.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
.2535 (11) The pool operator shall inspect the pool at least daily and maintain written records.
Observed October 24 2022 missing. Keep all records properly. Other records properly kept. No permit action taken.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed flow meter not working. Flow meter must function for this pool. Flow meter was corrected during inspection.
Feb 10, 2022 2 demerits · 1 violation
Inspector comments: Return flow observed at 190 gpm.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed water on pump room floor. Keep pump room floor dry.
.2533(d) Pump room floor shall be kept dry and free of standing water.
Dec 1, 2021 4 demerits · 1 violation
Inspector comments: Issued intent to suspend for #24 (flowmeter). Flowmeter on vacuum/suction line must be operational to determine operational flow. Repair/replace flow meter and contact James Bjorneboe once repairs have been mad at 704-507-6820
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Flow meter on suction/vacuum line inoperable. Unable to measure accurate flow. Repair flow meter.
Apr 23, 2021 0 demerits · 0 violations
Inspector comments: Observed no non-complaint conditions.
No violations were recorded for this inspection.
Dec 10, 2020 0 demerits · 0 violations
Inspector comments: Verified PDSC information.
Flow rate at 178 GPM.
Observed no non-compliant conditions.
Timothy Dean present during inspection
No violations were recorded for this inspection.
Jan 23, 2020 8 demerits · 2 violations
#3 · Water quality: pool water pH −6
Observed pH at 7.0. pH must be maintained between 7.2 and 7.8. Corrected to 7.2 onsite.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed boxes of muriatic acid stored in pump room. Store chemicals in chemical storage room when not in use.
Nov 25, 2019 0 demerits · 0 violations
Inspector comments: Observed max flow at 191 gpm.
Observed pump motor 7.5 hp consistent with EQK750, Tag EQK500, as approved.
Observed pump moved and verified electrical permit for new VFD installed.
No violations were recorded for this inspection.
Mar 1, 2019 12 demerits · 3 violations
Inspector comments: I.T.S. ISSUED. EXPIRES 3/31/2019
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
OBSERVED VACUUM PORT NOT SCREWED INTO WALL FULLY. COVER AND PORT WERE SCREWED IN DURING INSPECTION. -C.D.I.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
OBSERVED SLIDING DOORS TO HAVE SEVERAL MISSING STOPS. THIS ALLOWED THEN TO OPEN MORE THAN 4 INCHES. CORRECT THESE DOORS AND ENSURE NON OPEN MORE THAN 4 INCHES.
#19 · Premises: signs prohibit glass containers or pets in pool area −4
OBSERVED "NO PETS" SIGN MISSING. PROVIDE THE SIGN.
Nov 15, 2018 14 demerits · 4 violations
Inspector comments: Intent to suspend issued. Call Chris Sells when repairs are complete at 704 576 8678.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
.2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm.
.2518(h) Provide approved pump in good repair.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed no records of total alkalinity taken weekly.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed exit door that goes toward chemical closet not self-closing self-latching.
Observed gate in outdoor area not self-closing self-latching.
.2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Observed VFD not locked, pump at full flow, TDH indicates a flow rate of 250gpm, which exceeds the design flow rate of 175gpm. Pool does not have enough return fittings for this design flow.
.2518(h) Provide approved pump in good repair.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Observed hot water in men's shower at 115F.
.2626(i) Water in restrooms shall not exceed 110 F.
Jun 7, 2018 8 demerits · 2 violations
Inspector comments: **Immediate suspension lifted**
**Notice of Intent to Suspend**
Intent to suspend for foot holds on fence and chemical controllers not turning off when no flow from the pump.
Facility has 30 days to correct, the pool permit will be suspended if the items are not corrected.
Contact Chris Sells at 704 576 8678.
PDSC information verified.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed chain link fence wrapped around fence post with greater than 1/2" protrusions within 45" of grade.
Maintain fence free from foot holds.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Observed chemical controllers continuing to function when there is no flow from the pump.
Chemical controllers must not operate when there is no flow from the pump.
Jun 6, 2018 16 demerits · 3 violations
Inspector comments: Verified PDSC information.
Pool permit suspended.
Facility is not permitted to open the pool until a re-inspection is completed and there are no immediate suspension items present.
Call Chris Sells for inspection when items have been corrected at 704 576 8678
#2 · Water quality: disinfectant residual provided by −6
Observed chlorine below 1 ppm.
**Immediate Suspension**
#3 · Water quality: pool water pH −6
Observed pH over 7.8. Maintain pH 7.2 to 7.8.
**Immediate Suspension**
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed one sliding glass door stop removed.
Maintain 4" or less opening onto pool deck for doors that are not self-closing self-latching.
May 31, 2018 2 demerits · 1 violation
Inspector comments: Operating permit has been issued. A follow-up inspection will be completed within 2 weeks. Assure log book and test kit provided for next inspection. Chlorine, pH, temperature and main drain checks required daily; alkalinity required weekly.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Some water on pump room floor. Keep dry.
Permits at this address
Other permits for this place
Same name, separate permit (for example a pool, kitchen or lunchroom). Each is scored on its own.
- A97.5Windsor RunRestaurant · May 2018 – Jun 2026 · 24 inspections
Other businesses at this address
- 18demeritsWindsor Run - SpaYear-Round Spa · May 2018 – Oct 2026 · 18 inspections
Matched by street address. Each permit has its own grade and history.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “WINDSOR RUN - SWIMMING POOL” or State ID 2060530474). Inspection type (routine vs. follow-up) is not published in the county's data.