18demerits
WINDSOR RUN - SPA
2030 WINDSOR RUN LANE, Matthews, NC 28105
Year-Round Spa · NC permit/State ID 2060550189
Latest result18 demerits
Last inspectedOct 21, 2026
Inspections on record18
On record sinceMay 31, 2018
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
May 31, 2018Lower is betterOct 21, 2026
Inspections & violations
Oct 21, 2026 18 demerits · 4 violations
Inspector comments: Emergency phone will be checked for callback in 7 days, main drain screw will be checked for replacement, Wednesday October 28, permit will be suspended immediately at this time if not correct. Indicate correct callback number on signage (only one number). Contact Marie Daley at 704-507-6806 when in
compliance.
30 Day Intent to Suspend (ITS) for fittings replaced.
Permit restriction pump must remain set so that flow does not exceed 98 GPM due to skimmer restriction. Flow meter must remain operable.
Inspection with Chris Gundacker and Jessica Sprague
#6 · Submerged suction outlets meet ASME/ANSI A112.19.8-2007. Single drains protected. (.2537, .2539) GPM= ____Field verification complete=____ −6
Drain cover missing one screw out of 16. Drain appears secure, manufacturer specifications include 16 screws. Replace to meet specs. Allowing 7 days since drain cover is secure. .2537(7) Drain covers shall be in good condition and securely attached.
*permit item
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
Observed 6 missing fittings. Replace. .2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair.
*permit item
#22 · Premises: emergency telephone provided −6
Emergency phone not calling back to phone. Does dial out in case of emergency. Allowing 7 days to correct due to ability to call
out in case of emergency.
.2530 Emergency phone shall either audibly ring or answer automatically when phone number for phone is dialed.
.2530(f) Emergency notification systems (monitoring services) must provide 24 hr. monitoring, be capable of routing calls to 911, and be able to electronically transfer the phone number and address for the phone to 911. *permit item
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Water on floor due to leak at spa jet pump. Items within 3 ft of pump. .2533(d) Pump room floor shall be kept dry and free of standing water.
.2533(c) Valves and controls shall be accessible to the pool operator at all times. Maintain 3 ft. clear walking space in pump room.
Mar 12, 2026 16 demerits · 4 violations
Inspector comments: Inspection completed with Jeremy Laurer present.
Permit conditions- Pump must remain set so that flow does not exceed 98 GPM due to skimmer restriction. Flow meter must remain operable.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed the pH at 8.2. CDI- adjusted to 7.8.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed 1 missing weir out of 2 total. Replace.
Observed black residue coating inner rim of skimmers in spa. Clean.
#12 · Pool maintenance: inlets and other fittings in place and in good repair −4
.2537(8) Fittings and/or face plates shall be replaced when damaged and kept in good repair. Observed 2 missing fittings, 1 return fitting and 1 fill water fitting. Replace.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2533(d) Pump room floor shall be kept dry and free of standing water. Water on floor due to leak at spa jet pump.
Nov 5, 2025 10 demerits · 3 violations
Inspector comments: Inspection completed with Gage Carnrike present.
Permit condition - pump must remain set so that flow does not exceed 98 GPM due to skimmer restriction. Flow meter must remain operable.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed total alkalinity recordings not done weekly. Ensure TA is checked and recorded at least once per week.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed minor debris accumulation on interior of skimmer rim. Clean.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
.2533(d) Pump room floor shall be kept dry and free of standing water. Observed water on floor under spa jet pump due to leak in pump. Repair.
Feb 19, 2025 6 demerits · 1 violation
Inspector comments: Inspection completed with Jeremy Laurer present.
Observed some debris accumulation inside skimmer rims. Maintain clean.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 8.2. CDI- adjusted to 7.6.
Nov 14, 2024 4 demerits · 1 violation
Inspector comments: Inspection completed with Michael Henson present.
Intent to suspend permit issued for main drain safety checks not being recorded daily.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Observed main drain safety checks not being recorded daily.
Mar 27, 2024 4 demerits · 1 violation
Inspector comments: Inspection completed with Jeremy Laurer present.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Observed black tar/oil type substance at surface of both skimmers. Clean prior to next inspection.
Dec 19, 2023 6 demerits · 1 violation
Inspector comments: Inspection completed with Heather Durham and Maria Reyes present.
Permit suspended due to non-operational emergency phone.
Contact Eli Freese at 704.621.2298 once phone is repaired to reopen pool.
Observed one drain cover Aquastar wav9 attached to stairs to be a 2017 VGB cover. PDSC paperwork does not reflect this. Submit new PDSC documentation to health department for approval.
#22 · Premises: emergency telephone provided −6
.2530(f) Emergency phone shall remain operable. Observed emergency phone non-operational. Permit suspended.
Feb 22, 2023 6 demerits · 1 violation
Inspector comments: Inspection completed with Maria Reyes present.
Permit suspended due to pH at 8.2. Maintain between 7.2 and 7.8. Contact Eli Freese at 704.621.2298 when corrected to verify and reopen pool.
NOTE** Drain covers expire May 2023. Replace prior to expiration or permit may be suspended.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. Observed pH at 8.2. Immediate suspension issued.
Nov 2, 2022 4 demerits · 1 violation
Inspector comments: Observed pump and motor not to match what is recorded in records. This issue will have to be resolved. It is unclear why the information is mismatched. The flow appears to be under the flow rate for the drains. This will be followed up on to see if spa closure is needed.
Drain covers will expire in May 2023. Covers must be replaced and the PDSC form submitted and approved by the Health Department prior to the end of May 2023.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
.2535 (11) The pool operator shall inspect the pool at least daily and maintain written records.
Observed no record for 10/24/2022. Other records were in order. No permit action taken. Keep all records properly.
Feb 10, 2022 4 demerits · 2 violations
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Base of hand rails starting to rust. Repair or replace.
.2521(b) Ladders shall be corrosion-resistant.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed water in pump room floor. Keep pump room floor dry.
.2533(d) Pump room floor shall be kept dry and free of standing water.
Apr 28, 2021 0 demerits · 0 violations
Inspector comments: Onsite visit with Timothy Dean.
Inspection completed.
No violations were recorded for this inspection.
Dec 10, 2020 0 demerits · 0 violations
Inspector comments: Verified PDSC information.
Observed no non-complaint conditions.
Timothy Dean present during inspection.
No violations were recorded for this inspection.
Jan 23, 2020 2 demerits · 1 violation
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Observed boxes of muriatic acid stored in pump room. Store all chemicals in chemical storage room when not is use.
Nov 25, 2019 4 demerits · 1 violation
Inspector comments: Intent to suspend issued for spa timer.
#14 · Pool maintenance: spa timer working properly −4
Observed spa timer set for one hour.
.2537(b) Spa times shall not exceed 15 minutes without manual resetting.
Mar 1, 2019 4 demerits · 1 violation
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
OBSERVED SOME SLIDING DOORS TO OPEN MORE THAN 4 INCHES. POOL IN SAME ENCLOSURE. I.T.S. ISSUED ON POOL AND SPA.
EXPIRES 3/31/2019
Nov 15, 2018 14 demerits · 4 violations
Inspector comments: Intent to suspend issued. Call Chris Sells when repairs are complete at 704 576 8678.
Facility has 30 days to correct items or pool will be closed.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
.2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm.
.2537(b) Spa times shall not exceed 15 minutes without manual resetting.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Observed no records of total alkalinity taken weekly as required.
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly.
#14 · Pool maintenance: spa timer working properly −4
Observed spa timer exceeding 15 minutes in duration.
.2537(b) Spa times shall not exceed 15 minutes without manual resetting.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed exit door that goes toward chemical closet not self-closing self-latching.
Observed gate in outdoor area not self-closing self-latching.
.2528(a) Ground level doors shall be self-closing, self-latching or child protected by audible alarm.
#29 · Dressing and sanitary facilities: required fixtures provided, clean, and in good repair −2
Observed hot water in men's shower at 115F.
.2626(i) Water in restrooms shall not exceed 110 F.
Jun 7, 2018 8 demerits · 2 violations
Inspector comments: **Notice of Intent to Suspend**
Intent to suspend for foot holds on fence and chemical controlors not turning off when no flow from the pump.
Facility has 30 days to correct, the pool permit will be suspended if the items are not corrected.
Contact Chris Sells at 704 576 8678.
PDSC information verified.
#16 · Premises: fence or barrier with self-closing, self-latching gates properly constructed and maintained −4
Observed chain link fence wrapped around fence post with greater than 1/2" protrusions within 45" of grade.
Maintain fence free from foot holds.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Observed chemical controllers continuing to function when there is no flow from the pump.
Chemical controllers must not operate when there is no flow from the pump.
May 31, 2018 6 demerits · 2 violations
Inspector comments: Operating permit has been issued. A follow-up inspection will be completed within 2 weeks. Assure log book and test kit provided for next inspection. Chlorine, pH, temperature and main drain checks required daily; alkalinity required weekly.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Dead frog in skimmer basket. Keep skimmers free of debris. Corrected during inspection.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Some water on pump room floor. Keep dry.
Permits at this address
Other permits for this place
Same name, separate permit (for example a pool, kitchen or lunchroom). Each is scored on its own.
- A97.5Windsor RunRestaurant · May 2018 – Jun 2026 · 24 inspections
Other businesses at this address
- 12demeritsWindsor Run - Swimming PoolYear-Round Swimming Pool · May 2018 – Oct 2026 · 20 inspections
Matched by street address. Each permit has its own grade and history.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “WINDSOR RUN - SPA” or State ID 2060550189). Inspection type (routine vs. follow-up) is not published in the county's data.