12demerits
FOUR POINTS CHARLOTTE - LAKE NORMAN
16508 NORTHCROSS DR, Huntersville, NC 28078
Year-Round Swimming Pool · NC permit/State ID 2060530508
Latest result12 demerits
Last inspectedJul 10, 2026
Inspections on record17
On record sinceApr 30, 2019
This facility type is scored in demerits: lower is better (0 = no violations found).
Score history
Apr 30, 2019Lower is betterJul 10, 2026
Inspections & violations
Jul 10, 2026 12 demerits · 3 violations
Inspector comments: POOL IS CLOSED BY ORDER OF THE HEALTH DEPARTMENT. WHEN CORRECTIONS ARE MADE, CONTACT C. ELMORE AT 704-507-6814. POOL CANNOT REOPEN WITHOUT VERIFICATION OF FROM THE HEALTH DEPARTMENT.
pH WAS FOUND TO BE SO HIGH THAT IT WAS OFF THE TEST KIT SCALE. HIGHER THAN 8.0.
CHLORINE WAS GREATER THAN 2.5PPM, BUT WAS NOT HIGH ENOUGH TO BE A VIOLATION.
MAIN DRAINS COVERS EXPIRE 1/28/2029.
#3 · Water quality: pool water pH −6
.2535(1) Maintain pH at 7.2 to 7.8. pH was found to be above 8.0. Legal range for safety is 7.2-7.8. Immediate Suspension of operations permit issued.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records for July 2026 and no records since June 17th. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Intent to suspend item.
Facility does not have a CPO. .2537(c) Pool owner shall provide for the operation and maintenance of the pool by a trained pool operator. - Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Chemicals stored in the pump room. .2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
Bag of dry chemicals on the floor. .2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
Pump leaking. .2533(d) Pump room floor shall be kept dry and free of standing water.
Mar 20, 2026 18 demerits · 5 violations
Inspector comments: Inspection conducted with CPO Carlos Adams.
Cyanuric acid tested at < 30ppm.
Most reagents about to expire. Recommend obtaining a new test kit.
Leak at pump, bubbles coming out of returns. Recommend having pump checked by a pool professional.
Intent to suspend issued
8)
Can call Will Harrison (704) 507-6824 when weirs are installed for re-inspection.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Both weirs floating in the skimmers. .2518(k) Provide functional weirs. - Intent to suspend item.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Ladder very loose. Missing endcaps. .2521 Install ladders per manufacturer instructions.
#22 · Premises: emergency telephone provided −6
Emergency phone not working. .2530(f) Emergency phone shall remain operable. - Corrected.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
Pump off. .2518(b) The water circulation system shall circulate and filter the entire pool at least 4 times in 24 hours and shall be operated 24 hours per day. - Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Chemicals stored in the pump room. .2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
Bag of dry chemicals on the floor. .2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
Pump leaking. .2533(d) Pump room floor shall be kept dry and free of standing water.
Oct 1, 2025 28 demerits · 7 violations
Inspector comments: Inspection conducted with Michael Martini.
Management changed, emailed copy of application to the facility. Update and return to our office.
Tested cyanuric acid today at 35 ppm.
Water temperature 89.9F. State maximum is 90F. Ensure temperature is maintained at no more than 90F.
Immediate suspension issued
2)
3)
Contact Will Harrison (704) 507-6824 for re-inspection once issues have been corrected.
#2 · Water quality: disinfectant residual provided by −6
Chlorine tabs in the skimmers. G.S. 130A-2(3) Chlorine added directly to swimming pool. Chlorination must occur through chlorinator. Eliminate direct hazard to public. - Immediate suspension item.
#3 · Water quality: pool water pH −6
PH 6.8. .2535(1) Maintain pH at 7.2 to 7.8. - Immediate suspension item.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records for the last month. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Intent to suspend item.
Facility does not have a CPO. .2537(c) Pool owner shall provide for the operation and maintenance of the pool by a trained pool operator. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Missing one of two weirs. .2518(k) Provide functional weirs. - Intent to suspend item.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Ladder loose. .2521 Install ladders per manufacturer instructions.
#23 · Equipment room: chlorine or bromine automatic feeders that meet NSF Standard 50 −4
Chlorinator not functioning. Chlorinator on, flow meter reading zero. .2535(6) Provide NSF approved automatic chlorinator installed per manufacturer instructions. - Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Chemicals stored in the pump room. .2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
Bag of dry chemicals on the floor. .2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
Apr 2, 2025 2 demerits · 1 violation
Inspector comments: Inspection conducted with CPO Jonathan Baldwin.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Ladder loose. .2521 Install ladders per manufacturer instructions.
Dec 16, 2024 28 demerits · 7 violations
Inspector comments: Inspection conducted with maintenance staff and manager Arieal Jones.
Hotel has new ownership. Will need to update pool permit application with corrected information and return it to our office. Application has been emailed to the manager.
Note - did not check flow meter. Will verify on return visit.
Immediate suspension issued
15)
22)
Contact Will Harrison (704) 507-6824 for re-inspection once issues have been corrected.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Total Alkalinity and Cyanuric Acid checks the same every week. No records for this past weekend. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Intent to suspend item.
Cyanuric acid and total alkalinity reagents expired. .2535(10) Provide test kit capable of measuring disinfectant level, cyanuric acid and total alkalinity. - Intent to suspend item.
Darrell is no longer the CPO for this pool. .2537(c) Pool owner shall provide for the operation and maintenance of the pool by a trained pool operator. - Intent to suspend item.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Pool floor dirty in the deep end. .2537(14) Keep pool surface and pool floor free of debris. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Missing one of two weirs. .2518(k) Provide functional weirs. - Intent to suspend item.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Ladder loose. .2521 Install ladders per manufacturer instructions.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Ring buoy missing beckets and outer grab rope. .2530(a) Provide USCG approved ring buoy with attached 29 foot throw rope at least 1/4 inch in diameter. - Immediate suspension item.
#22 · Premises: emergency telephone provided −6
Emergency phone not working. .2530(f) Emergency phone shall remain operable. - Immediate suspension item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Leak at the chlorinator. .2533(d) Pump room floor shall be kept dry and free of standing water.
Jan 30, 2024 24 demerits · 5 violations
Inspector comments: Inspection conducted with inspector Jordan McClenic.
Poor indoor air quality. Nose and eyes burned during inspection. Maintain proper water chemistry and ensure proper air circulation in pool area.
Chlorine consistently 1ppm and was regularly shocked the month of January. Chlorinator turned all the way up. Recommend taking samples to a pool water testing location for additional troubleshooting assistance if there are issues maintaining proper water balance.
Immediate suspension issued
2)
3)
22)
Contact Will Harrison (704-507-6824) to schedule re-inspection once issues have been corrected.
#2 · Water quality: disinfectant residual provided by −6
G.S. 130A-2(3) Chlorine bleached out test kit. Imminent Hazard to public. Lower to measurable level. - Immediate suspension item.
#3 · Water quality: pool water pH −6
PH 7.0. .2535(1) Maintain pH at 7.2 to 7.8. - Immediate suspension item.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Total Alkalinity and Cyanuric Acid checks spotty. No readings in the last 3 weeks. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Intent to suspend item.
#22 · Premises: emergency telephone provided −6
Emergency phone not able to dial out to 911. .2530(f) Emergency phone shall remain operable. - Immediate suspension item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Fan turned off in the pump room. .2533(e) Provide continuous forced ventilation or cross ventilation in pump room. - Corrected.
Nov 1, 2023 10 demerits · 3 violations
Inspector comments: Inspection conducted with Kelly Henry.
Intent to suspend issued
5)
8)
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Cyanuric acid > 100ppm. .2535 (4) Lower and maintain cyanuric acid at or below 100 ppm. - Intent to suspend item.
Total alkalinity consistently 86ppm, and cyanuric acid 50ppm for last 3 months. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Missing one of two weirs. .2518(k) Provide functional weirs. - Intent to suspend item.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Ladder loose. .2521 Install ladders per manufacturer instructions.
May 8, 2023 2 demerits · 1 violation
Inspector comments: Inspection conducted with CPO Darrel Chapman and maintenance staff Henry Kelly.
Pre-permit items from previous inspection verified corrected.
Permit issued.
Paper permit will be available on our website https://health.mecknc.gov/envhealth/pools in 3-5 business days for your records.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Leak at the chlorinator. .2533(d) Pump room floor shall be kept dry and free of standing water.
Apr 6, 2023 10 demerits · 3 violations
Inspector comments: Inspection conducted with Henry Kelly.
Noticed that total alkalinity and cyanuric acid readings were the same for the last few months. Ensure that a test kit is used per manufacturer’s instructions to check chemical levels.
Intent to suspend issued
8)
21)
Current permit expires 4/30/2023. Failure to correct items before this date will result in a denial of the new permit. Contact Will Harrison (704-507-6824) for re-inspection once issues have been corrected.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmers with some hair and debris. Ensure skimmer baskets are cleaned regularly. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction. - Intent to suspend item.
#21 · Premises: pool and deck lighting provided at pools that operate at night −4
Gaps between underwater light and light niche for both underwater lights. .2524(c) Lighting fixtures shall not present a hazard to the public. - Intent to suspend item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Looks like leak at pool pump. .2533(d) Pump room floor shall be kept dry and free of standing water.
Nov 15, 2022 12 demerits · 3 violations
Inspector comments: Inspection conducted with inspector Hannah Howard and maintenance staff Henry Kelly.
Sections of caulking around the coping with mold growing. Maintain in good condition.
Immediate suspension issued
22)
Contact Will Harrison (704-507-6824) for re-inspection when issues have been corrected.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Total Alkalinity and Cyanuric Acid checks spotty. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Intent to suspend item.
Cyanuric acid at 0ppm for the last month. Tested today at 100ppm. .2535 (4) Lower and maintain cyanuric acid at or below 100 ppm. - Intent to suspend item.
#22 · Premises: emergency telephone provided −6
Emergency phone not functioning. .2530(f) Emergency phone shall remain operable. - Immediate suspension item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Fan turned off in the pump room. .2533(e) Provide continuous forced ventilation or cross ventilation in pump room. - Corrected.
Leak at flow meter for the chlorinator. .2533(d) Pump room floor shall be kept dry and free of standing water.
Feb 16, 2022 4 demerits · 1 violation
Inspector comments: Inspection conducted with inspector Jordan McClenic and maintenance staff Darrel Chapman. Due to COVID-19 precautions, inspection not signed by staff.
Staff recently turned over at hotel. Ensure pool permit renewal paperwork is submitted by the end of the month. Details are at our website Meckpools.Charmeck.org or can call our office at 980-314-1620.
No recent pool maintenance activities on the log sheet. Ensure that pool maintenance activities are recorded on the log sheet.
Some mold growing on the caulking around the pool coping. Maintain in good condition.
Intent to suspend issued
5)
#5 · Water quality: daily written records of water quality and test kit kept on site −4
CPO on file no longer works here. Ensure that staff that manages the pool is CPO certified and provide documentation of such to our office. .2537(c) Pool owner shall provide for the operation and maintenance of the pool by a trained pool operator. - Intent to suspend item.
Cyanuric Acid well above 100 ppm. .2535 (4) Lower and maintain cyanuric acid at or below 100 ppm. - Intent to suspend item.
Nov 16, 2021 20 demerits · 5 violations
Inspector comments: Inspection conducted with inspector Justin Law and CPO Andrew Mills. Due to COVID-19 precautions, inspection not signed by the operator.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Total Alkalinity and Cyanuric Acid checks spotty. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature. Provide weekly recordings for cyanuric acid and total alkalinity weekly. - Operator will start checking weekly.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
Skimmers with some hair and debris. Ensure skimmer baskets are cleaned regularly. .2518(k) Keep skimmers free of debris so skimmers are capable of operating per manufacturer instruction.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
Throw rope too short. .2530(a) Provide USCG approved ring buoy with 29 foot throw rope. - Corrected, knots removed.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Some deck chairs too close to pool edge. .2522(b) Provide at least 5 ft of clear walking space around the pool at all times. - Corrected.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Bag of dry chemicals stored on the floor. .2534(4) Provide storage for pool chemicals in waterproof containers or store up off the floor.
May 26, 2021 0 demerits · 0 violations
Inspector comments: Inspection conducted with Andrew Mills. Due to COVID-19 precautions, inspection was not signed by the operator.
No issues observed.
Permit issued
Paper permit will be on our website, Meckpools.Charmeck.org in 3-5 business days to print for your records.
No violations were recorded for this inspection.
Nov 24, 2020 20 demerits · 5 violations
Inspector comments: Inspection conducted with inspector Brad Wright and Scott Wittey. Due to COVID-19 precautions, inspection was not signed by hotel staff.
Observed thermometer broken exposing glass core. Recommend using all plastic thermometer or removing thermometer from the pool.
Current permits not posted. Go to MeckPools.Charmeck.org to print current permit to post in the pool area. Sticker was mailed to the facility in the Spring.
Immediate suspension issued
15)
Contact Will Harrison (704-507-6824) when issues corrected and ready for a reinspection.
“Executive Order No. 141 or subsequent Orders are in effect unless such Orders are rescinded or superseded by another applicable Order.”
#5 · Water quality: daily written records of water quality and test kit kept on site −4
No records since Sunday. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity.
#7 · Pool maintenance: pool walls and floor kept clean, free of debris and in good repair −4
Sand on pool steps. Vacuum/brush the pool regularly. .2537(14) Keep pool surface and pool floor free of debris.
#17 · Premises: decks unobstructed, properly drained, free of trip hazards −4
Some deck chairs too close to pool edge. .2522(b) Provide at least 5 ft of clear walking space around the pool at all times. - Intent to suspend item.
#22 · Premises: emergency telephone provided −6
Emergency phone not functioning. Message stating phone disconnected or no longer in service. .2530(f) Emergency phone shall remain operable. - Immediate suspension item.
#25 · Equipment room: equipment and chemicals kept in a dry, well-ventilated enclosure −2
Bucket with chlorine tabs in the pump room. .2534(2) Pools constructed after April 1, 2004 shall provide a separate room for chemical storage meeting Rule.2534.
Jan 30, 2020 10 demerits · 3 violations
Inspector comments: Pool permit application is now available on our website, Meckpools.Charmeck.org.
Intent to suspend issued.
5)
#5 · Water quality: daily written records of water quality and test kit kept on site −4
Total Alkalinity checks spotty, or denoted as 7 or 8. No cyanuric acid checks, checking Calcium Hardness instead. .2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Maintain cyanuric acid at no more than 100 ppm. - Intent to suspend item.
#8 · Pool maintenance: surface skimmers (with weirs, baskets and covers) or gutters clean, in good repair, and functioning properly, no floating debris −4
One weir not fully installed. Corrected by operator. Will order a replacement.
#11 · Pool maintenance: diving equipment, ladders, steps and handrails properly placed, in good repair −2
Ladder loose. .2521 Install ladders per manufacturer instructions.
Jul 17, 2019 0 demerits · 0 violations
Inspector comments: Observed one weir in skimmer basket.
Replaced during inspection.
Verified PDSC information
No violations were recorded for this inspection.
Apr 30, 2019 14 demerits · 3 violations
Inspector comments: Pool is not approved for salt as primary chlorination.
#5 · Water quality: daily written records of water quality and test kit kept on site −4
.2535(11) Provide record keeping including daily records of disinfectant residual, pH, drain cover/grate inspections, pool water maintenance, and temperature, if applicable. Provide weekly recordings for cyanuric acid and total alkalinity weekly. Pool temperature not recorded at time of inspection. For heated pools, record daily. Thermometer provided during inspection.
#15 · Premises: body hook and ring buoy with throw rope or lifeguard with rescue tube provided and properly located −6
.2530(a) Lifesaving equipment includes body hook and pole and USCG approved ring buoy with required rope length. Ring buoy rope looped around ring buoy and not accessible. Corrected during the inspection.
#24 · Equipment room: approved pump, filter, and flow meter operating properly −4
.2519 Maintain filter in good repair. Small leak at multi-port. Does not affect circulation of water. Repair by next inspection.
Permits at this address
Other permits for this place
Same name, separate permit (for example a pool, kitchen or lunchroom). Each is scored on its own.
- A100Four Points by Sheraton Charlotte - Lake NormanLodging · Dec 2024 – Aug 2026 · 3 inspections
Other businesses at this address
- A94The FourRestaurant · Dec 2024 – Aug 2026 · 4 inspections
Matched by street address. Each permit has its own grade and history.
Source: Mecklenburg County Public Health – Environmental Health public inspection portal (search for “FOUR POINTS CHARLOTTE - LAKE NORMAN” or State ID 2060530508). Inspection type (routine vs. follow-up) is not published in the county's data.